---
title: "ServiceNow Platform"
ocid: "ocds-r6ebe6-0000789682"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000789682"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000789682.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000789682.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (NSS)"
published: "2025-02-04"
---

# ServiceNow Platform

Buyer: THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (NSS)  
Current stage: Award  
OCID: ocds-r6ebe6-0000789682

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000789682)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000789682.json)

## Summary

The Common Services Agency, known as NHS National Services Scotland (NSS), located in Edinburgh, has completed the procurement process for the extension of the ServiceNow Platform. Classified under the health industry category, the extension was executed through a limited procurement method without prior publication of a call for competition, justified due to the need to develop a procurement strategy. This contract, covering various health boards, focuses on deploying standard modules and bespoke developments on ServiceNow. The contract, valued at £1,057,436.88, was awarded to ServiceNow and signed on 1st January 2025, with the procurement stage now in the award phase.

This tender presents significant opportunities for businesses specialising in IT services, particularly those experienced in healthcare solutions. The extension of the ServiceNow Platform emphasises customised and core functionalities, creating avenues for companies that can provide innovation, support, or further development on the platform. Especially beneficial for large-scale suppliers with experience in bespoke IT solutions, this procurement highlights potential growth through sustained collaboration with major public health entities like NSS.

## Notice

ServiceNow has been in NSS since 2017. This extension is utilisation of an option existing within the active contract and anticipated at the previous renewal and CAB approval. NSS and various Health Boards are using ServiceNow with a range of core functionality deployed on standard modules as well as c 100 custom / bespoke developments on the platform.

### Lot Information

Lot 1

ServiceNow has been in NSS since 2017. This extension is utilisation of an option existing within the active contract and anticipated at the previous renewal and CAB approval. NSS and various Health Boards are using ServiceNow with a range of core functionality deployed on standard modules as well as c 100 custom / bespoke developments on the platform.

### Procurement Information

Award was required whilst a procurement strategy is developed.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB523178 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Feb 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 1 Jan 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,057,436 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (NSS) |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9EB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SERVICENOW |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 4 Feb 2025 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB523178

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB523178
  ServiceNow Platform - ServiceNow has been in NSS since 2017. This extension is utilisation of an option existing within the active contract and anticipated at the previous renewal and CAB approval. NSS and various Health Boards are using ServiceNow with a range of core functionality deployed on standard modules as well as c 100 custom / bespoke developments on the platform.

## Notice URLs

- http://
- http://www.nss.nhs.scot/browse/procurement-and-logistics
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000789682

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000789682. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000789682.json.