---
title: "Service Desk System"
ocid: "ocds-r6ebe6-0000789741"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000789741"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000789741.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000789741.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "THE RENFREWSHIRE COUNCIL"
published: "2025-02-04"
---

# Service Desk System

Buyer: THE RENFREWSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000789741

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000789741)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000789741.json)

## Summary

The Renfrewshire Council, located in Paisley, has completed the procurement process for a new Service Desk System under their ICT services sector. This project falls within the industry category of General Public Services and is identified by the procurement ID RC-CPU-24-227. The contract, awarded on 24th December 2024, was part of an open procedure adhering to the Crown Commercial Services G-Cloud 14 Framework Agreement RM1557.14. The need for this new software system arose to enhance resource and capacity management and replace the outdated current system. The total contract value is £170,640, and the service will be implemented in the region code UKM83.

This tender presents significant business growth opportunities, particularly for SMEs involved in ICT services, software solutions, and resource management systems. Halo Service Solutions Ltd, an SME based in Stowmarket, secured the contract, demonstrating that businesses of similar scale and capability stand a competitive chance. The procurement encourages participation from firms with innovative service desk solutions, aiming to meet contemporary administrative requirements efficiently.

## Notice

ICT Services have identified a requirement for a new software system for resource and capacity management to allow a greater overview of resources committed to existing programmes of work which will replace the Council's current outdated service desk system.

### Lot Information

Lot 1

A procurement exercise was conducted in accordance with Lot 2 Cloud Software of the Crown Commercial Services G-Cloud 14 Framework Agreement RM1557.14 selection process and the Council's Standing Orders Relating to Contracts.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB523209 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Feb 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 24 Dec 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £170,640 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE RENFREWSHIRE COUNCIL |
| Locality | PAISLEY |
| Post town | Paisley |
| Postcode | PA1 1JB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM33 Inverclyde, East Renfrewshire, and Renfrewshire |
| Local authority | Renfrewshire |
| Electoral ward | Paisley East and Central |
| Westminster constituency | Paisley and Renfrewshire South |
| Delivery location | TLM83 Inverclyde, East Renfrewshire, and Renfrewshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HALO SERVICE SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48100000 - Industry specific software package

## Release History

- 4 Feb 2025 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB523209

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB523209
  Service Desk System - ICT Services have identified a requirement for a new software system for resource and capacity management to allow a greater overview of resources committed to existing programmes of work which will replace the Council's current outdated service desk system.

## Notice URLs

- http://
- http://www.renfrewshire.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000789741

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000789741. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000789741.json.