---
title: "Commercial Ticketing and Retail Systems"
ocid: "ocds-r6ebe6-0000791278"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000791278"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000791278.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000791278.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "HISTORIC ENVIRONMENT SCOTLAND"
published: "2026-05-21"
---

# Commercial Ticketing and Retail Systems

Buyer: HISTORIC ENVIRONMENT SCOTLAND  
Current stage: Award  
OCID: ocds-r6ebe6-0000791278

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000791278)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000791278.json)

## Summary

Historic Environment Scotland, a central purchasing body based in Edinburgh, has successfully completed the procurement process for a project titled "Commercial Ticketing and Retail Systems", focussing on the service category within the tourism and heritage sectors. The procurement employed a restricted procedure, a selective method that emphasised both quality and pricing criteria. The process was initiated in March 2025 during the planning stage, followed by an active tender phase concluded in July 2025, and an award stage that finalised the contracts in May 2026. Prominent suppliers, Ventrata and Reply Limited, secured contracts valued at £1,248,280 and £1,507,530 respectively, paving the way for an extended contract term of up to 10 years if renewal options are exercised.

This tender offers substantial opportunities for business growth, primarily for suppliers engaged in the development and management of ticketing and retail systems. Businesses that innovate in customer service enhancement, system integration, and retail management across multiple channels will find this procurement advantageous. Small and medium enterprises (like Ventrata) alongside larger firms (such as Reply Limited) have both demonstrated successful engagement, accentuating chances for diverse businesses to scale operations and secure long-term partnerships with a prestigious authority like Historic Environment Scotland.

## Notice

Provision of commercial ticketing and retail systems

### Lot Information

Ticketing System

Historic Environment Scotland (HES) has a requirement for a modern, functionally rich and adaptable ticketing system to take our visitor business to the next level. HES has a varied estate of sites, each with their own slightly different requirements; some are predominantly pre-booked, while many rely on walk-up ticketing. HES also sells afternoon teas, events tickets and multi-site passes. A new ticketing system must provide a first-class seamless process for online ticket transactions, along with intuitive point of sale and back-office processes that enables first class customer service and booking management. The following headline areas are within the scope of this ticketing system tender. - Online ticketing - Walk-up ticketing - Ticket collection kiosks - Travel Trade booking management - Explorer Passes - Education bookings - Admissions Gift Aid Management - Membership - Integration to Microsoft Dynamics 365, our primary membership & CRM System - Access control for ticket validation - Payment gateway integrations - Interface (file export) to Oracle Fusion - Reporting Further information can be found in the document attached with this notice.

Options: The Contracting Authority reserves the right to request additional deliveries by the Successful Tenderer, either intended as partial replacement of supplies or installations or as extensions of existing supplies and installations. The Contracting Authority may at it's sole discretion exercise this option.

Renewal: The initial contract term will be 5 years with the option to extend for another 3 years and then a final 2 years (5+3+2 contract). The maximum possible contract length if all extensions are used will therefore be 120 months (10 years).

Retail System

HES requires a mainstream mid-market retail management system with functionality to cover planning, buying, merchandising, warehousing, reporting and full omni-channel management as we continue to develop our online offer and experience for the retail customer. The following headline areas are within the scope of this retail system tender: - All Retail Buying & Merchandising Processes - Warehouse Management for both general product management & eCommerce fulfilment - Integration to Shopify to have a fully managed stock ecosystem - Store Operations & Compliance - Mobile PoS for pop-up shops & event retailing - EPoS functionality - Integration to Oracle Fusion - Integration with Ticketing system - Reporting Further information can be found in the document attached with this notice.

Options: The Contracting Authority reserves the right to request additional deliveries by the Successful Tenderer, either intended as partial replacement of supplies or installations or as extensions of existing supplies and installations. The Contracting Authority may at it's sole discretion exercise this option.

Renewal: The initial contract term will be 5 years with the option to extend for another 3 years and then a final 2 years (5+3+2 contract). The maximum possible contract length if all extensions are used will therefore be 120 months (10 years).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY556325 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 May 2026 |
| Submission deadline | 4 Jul 2025 |
| Future notice date | 12 May 2025 |
| Award date | 28 Apr 2026 |
| Contract period | Not specified |
| Recurrence | 10 years from the original publication if all available extensions are used |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,500,000 |
| Lots value | £3,500,000 |
| Awards value | Not specified |
| Contracts value | £2,755,810 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HISTORIC ENVIRONMENT SCOTLAND |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH9 1SH |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Southside/Newington |
| Westminster constituency | Edinburgh South |
| Delivery location | TLM75 City of Edinburgh |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | REPLY; VENTRATA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 21 May 2026 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY556325
- 21 May 2025 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY530790
- 5 Mar 2025 at 00:00 - Planning - OJEU - F1 - Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR525292

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY530790&idx=7
  24th June 2025 - HES Responses to Questions Submitted on 16.06.2025
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY530790&idx=6
  13th June 2025 - HES Responses to Questions Submitted on 10.06.2025
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY530790&idx=1
  21st May 2025 - PQQ Instructions for Tenderers
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY530790&idx=2
  21st May 2025 - HES Commercial Systems PQQ LOT 1 Ticketing
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY530790&idx=3
  21st May 2025 - HES Commercial Systems PQQ LOT 2 Retail
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY530790&idx=4
  21st May 2025 - 2025 HES Conditions of Contract - SERVICES (May 2025)
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY530790&idx=5
  21st May 2025 - HES Special Terms - SERVICES - Ticketing & Retail
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR525292&idx=3
  10th April 2025 - Engagement Day Q and A
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR525292&idx=2
  10th April 2025 - Engagement Day Presentation Slides
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR525292&idx=1
  5th March 2025 - HES Commercial Ticketing and Retail Systems
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR525292
  Commercial Ticketing and Retail Systems - Provision of commercial ticketing and retail systems
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY530790
  Commercial Ticketing and Retail Systems - Provision of commercial ticketing and retail systems
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY556325
  Commercial Ticketing and Retail Systems - Provision of commercial ticketing and retail systems

## Notice URLs

- http://
- http://historicenvironment.scot
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000791278
- https://www.publiccontractsscotland.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000791278. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000791278.json.