--- title: "Provision of a Corporate CRM System" ocid: "ocds-r6ebe6-0000792682" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000792682" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000792682.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000792682.json" source: "Public Contracts Scotland" current_stage: "Award" buyer: "ABERDEENSHIRE COUNCIL" published: "2025-06-05" --- # Provision of a Corporate CRM System Buyer: ABERDEENSHIRE COUNCIL Current stage: Award OCID: ocds-r6ebe6-0000792682 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000792682) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000792682.json) ## Summary Aberdeenshire Council is conducting a procurement process for the provision of a Corporate CRM System in Aberdeenshire, Scotland. This process is categorised under general public services and follows an open procedure, aiming to enhance their digital infrastructure. The tender stage commenced with publication on 7th March 2025, and bids were scheduled for opening on 7th April 2025. Located in the UKM50 region, the Council’s procurement process focuses on electronic submissions, reflecting a modernised approach to procurement. Although the tender was eventually cancelled, the council prioritised quality and price in their award criteria, offering significant opportunities for businesses in the IT services sector. This tender provides an exceptional opportunity for businesses specialising in CRM systems and digital services to expand their footprint within the public sector. Businesses with a strong portfolio in technology solutions and the capability to meet stringent quality criteria will find this contract a valuable addition to their client base. The open procurement procedure offers broad competitive access, allowing small to medium-sized enterprises to engage effectively. Tenderers are encouraged to highlight their community benefits as Aberdeenshire Council values sustainable practices, making this an excellent opportunity for businesses focused on enhancing social, economic, and environmental wellbeing within the local community. ## Notice The purpose of this Invitation to Tender ("ITT") is to invite tenders for the provision of a Corporate CRM System in accordance with the requirements detailed in the attached documents. ### Lot Information Lot 1 The purpose of this Invitation to Tender ("ITT") is to invite tenders for the provision of a Corporate CRM System in accordance with the requirements detailed in this document. Renewal: 24 months extension periods available at the sole discretion of the council. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN531834 | | Notice type | OJEU - F3 - Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 5 Jun 2025 | | Submission deadline | 7 Apr 2025 | | Future notice date | Not specified | | Award date | 5 Jun 2025 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Cancelled | | Lots status | Cancelled | | Awards status | Unsuccessful | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ABERDEENSHIRE COUNCIL | | Locality | ABERDEEN | | Post town | Aberdeen | | Postcode | AB16 5GB | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM5 North Eastern Scotland | | ITL 3 | TLM50 Aberdeen City and Aberdeenshire | | Local authority | Aberdeen City | | Electoral ward | Midstocket/Rosemount | | Westminster constituency | Aberdeen North | | Delivery location | TLM50 Aberdeen City and Aberdeenshire | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48445000 - Customer Relation Management software package - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 5 Jun 2025 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN531834 - 7 Mar 2025 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR525514 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR525514&idx=6 7th March 2025 - Appendix 5 - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR525514&idx=7 7th March 2025 - Appendix 6 - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR525514&idx=8 7th March 2025 - Appendix 7 - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR525514&idx=9 7th March 2025 - Appendix 8 - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR525514&idx=10 7th March 2025 - Appendix 9 - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR525514&idx=11 7th March 2025 - Appendix 10 - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR525514&idx=1 7th March 2025 - Invitation to Tender - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR525514&idx=2 7th March 2025 - Appendix 1 - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR525514&idx=3 7th March 2025 - Appendix 2 - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR525514&idx=4 7th March 2025 - Appendix 3 - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR525514&idx=5 7th March 2025 - Appendix 4 - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR525514 Provision of a Corporate CRM System - The purpose of this Invitation to Tender ("ITT") is to invite tenders for the provision of a Corporate CRM System in accordance with the requirements detailed in the attached documents. - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN531834 Provision of a Corporate CRM System - The purpose of this Invitation to Tender ("ITT") is to invite tenders for the provision of a Corporate CRM System in accordance with the requirements detailed in the attached documents. ## Notice URLs - http:// - http://www.aberdeenshire.gov.uk - http://www.publiccontractsscotland.gov.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000792682 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000792682. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000792682.json.