---
title: "Managed Service Provider"
ocid: "ocds-r6ebe6-0000792949"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000792949"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000792949.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000792949.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "CALEDONIAN SLEEPER LIMITED"
published: "2025-12-17"
---

# Managed Service Provider

Buyer: CALEDONIAN SLEEPER LIMITED  
Current stage: Award  
OCID: ocds-r6ebe6-0000792949

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000792949)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000792949.json)

## Summary

Caledonian Sleeper Limited, a company based in Inverness, is seeking a Managed Service Provider to offer support and management for IT functions. The procurement process is currently at the tender stage, with an estimated value of £1,500,000. Key services required include helpdesk support, hardware maintenance, security monitoring, cloud services, and user management. This opportunity falls under the services category within the UK region. The procurement follows a selective procedure, specifically a negotiated process with a prior call for competition. Important dates include the tender submission deadline on 15 April 2025 and the dispatch of invitations on 21 April 2025.

This tender presents significant opportunities for IT service providers, particularly those specialising in comprehensive IT support and management. The detailed requirements ensure that businesses with strong capabilities in helpdesk services, hardware support, security, and cloud services are well-suited to compete. Furthermore, the contract's value and duration (over five years) can potentially ensure long-term business growth and stability for the winning bidder. Suppliers who can demonstrate high-quality service delivery and competitive pricing are likely to find this tender an excellent opportunity for expansion within the public sector.

## Notice

The Managed service provider (MSP) will provide support and management for various IT functions, including helpdesk, hardware support, security monitoring, cloud services, and user management.

### Lot Information

Lot 1

The Managed service provider (MSP) will provide support and management for various IT functions, including helpdesk, hardware support, security monitoring, cloud services, and user management. See scope for full details.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC545847 |
| Notice type | OJEU - F6 - Contract Award Notice (Utilities) |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure with prior call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Dec 2025 |
| Submission deadline | 11 Apr 2025 |
| Future notice date | Not specified |
| Award date | 15 Dec 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,494,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CALEDONIAN SLEEPER LIMITED |
| Locality | INVERNESS |
| Post town | Inverness |
| Postcode | IV1 1PP |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM2 Highlands and Islands |
| ITL 3 | TLM20 Highlands and Islands |
| Local authority | Highland |
| Electoral ward | Inverness Central |
| Westminster constituency | Inverness, Skye and West Ross-shire |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CORE TECHNOLOGY SYSTEMS (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 17 Dec 2025 at 00:00 - Award - OJEU - F6 - Contract Award Notice (Utilities) - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC545847
- 19 Mar 2025 at 00:00 - TenderUpdate - OJEU - F14 - Corrigendum - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR526317
- 11 Mar 2025 at 00:00 - Tender - OJEU - F5 - Contract Notice (Utilities) - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR525723

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR525723&idx=2
  19th March 2025 - Scope
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR525723&idx=3
  19th March 2025 - Scope
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR525723&idx=1
  11th March 2025 - Tender brief
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR525723
  Managed Service Provider - The Managed service provider (MSP) will provide support and management for various IT functions, including helpdesk, hardware support, security monitoring, cloud services, and user management.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC545847
  Managed Service Provider - The Managed service provider (MSP) will provide support and management for various IT functions, including helpdesk, hardware support, security monitoring, cloud services, and user management.

## Notice URLs

- http://
- http://www.publiccontractsscotland.gov.uk
- http://www.sleeper.scot
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000792949

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000792949. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000792949.json.