---
title: "Handyperson Service and Care and Repair Service."
ocid: "ocds-r6ebe6-0000793317"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000793317"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000793317.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000793317.json"
source: "Public Contracts Scotland"
current_stage: "Tender"
buyer: "THE HIGHLAND COUNCIL"
published: "2025-03-14"
---

# Handyperson Service and Care and Repair Service.

Buyer: THE HIGHLAND COUNCIL  
Current stage: Tender  
OCID: ocds-r6ebe6-0000793317

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## Summary

The Highland Council has initiated an open procurement process for the "Handyperson Service and Care and Repair Service" within the general public services category, covering Lochaber, Inverness, Nairn, Badenoch and Strathspey, Skye and Lochalsh, Ross and Cromarty, Sutherland, and Caithness regions in Scotland (UKM6). This procurement, under the tender stage, offers comprehensive support services for individuals aged 65+ or with disabilities, including household repairs, Telecare/Telehealth services, Community Stores management, and equipment delivery and collection. The tender was published on 14th March 2025, with submissions due by 16th April 2025 and contracts to start on 1st June 2025. It employs an open procedure for electronic submissions.

This tender presents significant business growth opportunities for companies specialising in community health services, assistive technologies, and facilities management. Well-suited businesses include those experienced in managing health and care equipment supply chains, providing rehabilitation or support services, and offering community-focused repair and maintenance support. Companies capable of integrating digital Telecare/Telehealth solutions, delivering cost-effective infrastructure for Community Stores, and providing reliable logistical support will find this contract highly advantageous for expanding their service portfolios and leveraging community impact. The contract terms extend up to a potential five-year period, providing long-term partnership and stability.

## Notice

Handyperson Service Summary - A person-in-van/one-stop source of assistance to people aged 65+ or any age with a disability. Assistance ranges from a selection of minor household repairs and tasks to delivery, uplift, and demonstration of a selection of aids and equipment from the Community Store. Telecare/Telehealth Service Summary - Telecare and Telehealth is a range of equipment design to respectively; alert when an individual living alone has fallen, left the property is in distress or is in danger of a fire or other such harm. Devices are installed by Telecare Officers which are programmed to a hub in the Client's home. If a device alerts the monitoring HUB in Aberdeen will call the Client to find out what's happening and/or alert their list of first responders and/or the emergency services as appropriate. Telehealth works along similar principles but allows visiting Carers to undertake basic health checks using the equipment which will report the outcomes to trained staff monitoring the Client's condition. It is used to maintain a Client's health records and to prioritise in-person visits from Healthcare professionals. Telecare/Telehealth Service Digital Switch On Summary - By January 2027 it is anticipated that analogue connections will be permanently switched off and only digital communication equipment will work thereafter. Many analogue Telecare/Telehealth systems in Highland currently run on an analogue connection. Clients with an analogue connection will require to have new digital equipment installed ahead of the deadline Community Stores and Short Term Loan Service Summary - Currently there are a number of Community Stores managed by a variety of organisations pan-Highland, forming the NHSH Pan Highland Community Store offering. Ideally all Community Stores going forwards will be managed as part of this tender to ensure parity and greater integration of Stores facilities and Store activity pan Highland. It is anticipated that Bidders will identify approximate costs to set up a Community Store and be able to present those costs in terms of one-off, set-up or fit-out costs, along with anticipated running costs annually thereafter. Bidders may wish to offer an appropriate building/site as an example of the premises they would propose to use and around which their tender will be based. It is anticipated that if any of the premises selected are already operating as a Community Store, Bidders will be able to outline how they might seek to acquire/control the premises and follow TUPE to protect any individuals currently working there. Community Store Delivery and Collection Service Summary - This element of the Service is responsible for the Delivery of specified aids and equipment from the Community Store and their installation in the Client's home (moving furniture etc as appropriate to make space, reach sockets and enabling Client to move safely around it). Staff will offer a demonstration to Client/Carer/Family and ensure that safe use is understood before leaving. This element of the service is also responsible for Collection of Used/Dirty equipment, bagging or otherwise containing it for transport and returning it to the Community Store where it will be cleaned, repaired and reset as appropriate Care and Repair Service Summary - The Care and Repair Service is available to Officers are in place to act on behalf of Clients needing to make an application for Financial Assistance from the Highland Council's Scheme of Assistance towards eligible Repairs and Adaptations.

### Lot Information

Lochaber

Handyperson and Care and Repair services.

Renewal: The Contract will be in place for 3 years (1 June 2025 until 31 May 2028) with an option to extend for 2 further years (1 June 2028 until 31 May 2030)

Inverness, Nairn, Badenoch and Strathspey

Handyperson and Care and Repair Services

Renewal: The Contract will be in place for 3 years (1 June 2025 until 31 May 2028) with an option to extend for 2 further years (1 June 2028 until 31 May 2030)

Skye and Lochalsh

Handyperson and Care and Repair Services

Renewal: The Contract will be in place for 3 years (1 June 2025 until 31 May 2028) with an option to extend for 2 further years (1 June 2028 until 31 May 2030)

Ross and Cromarty

Handyperson and Care and Repair Services

Renewal: The Contract will be in place for 3 years (1 June 2025 until 31 May 2028) with an option to extend for 2 further years (1 June 2028 until 31 May 2030)

Sutherland

Handyperson and Care and Repair Services

Renewal: The Contract will be in place for 3 years (1 June 2025 until 31 May 2028) with an option to extend for 2 further years (1 June 2028 until 31 May 2030)

Caithness

Handyperson and Care and Repair Services

Renewal: The Contract will be in place for 3 years (1 June 2025 until 31 May 2028) with an option to extend for 2 further years (1 June 2028 until 31 May 2030)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR526066 |
| Notice type | OJEU - F2 - Contract Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Mar 2025 |
| Submission deadline | 16 Apr 2025 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | March 2028 or March 2030 ( depending on extension) |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE HIGHLAND COUNCIL |
| Locality | INVERNESS |
| Post town | Inverness |
| Postcode | IV3 5NX |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM2 Highlands and Islands |
| ITL 3 | TLM20 Highlands and Islands |
| Local authority | Highland |
| Electoral ward | Inverness West |
| Westminster constituency | Inverness, Skye and West Ross-shire |
| Delivery location | TLM6 Highlands and Islands |

## CPV Codes

### Divisions

- 70 - Real estate services

### Codes

- 70333000 - Housing services

## Release History

- 14 Mar 2025 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR526066

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR526066&idx=11
  11th April 2025 - A comprehensive response to the questions (Nr2) submitted on 28th March 2025 at 8:18.
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR526066&idx=10
  14th March 2025 - ITT
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR526066&idx=1
  14th March 2025 - Pricing Schedule
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR526066&idx=2
  14th March 2025 - Declaration
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR526066&idx=3
  14th March 2025 - T&C
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR526066&idx=4
  14th March 2025 - Award Questionnaire
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR526066&idx=5
  14th March 2025 - Monitoring
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR526066&idx=6
  14th March 2025 - Volume and Activities
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR526066&idx=7
  14th March 2025 - Price Review Template
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR526066&idx=8
  14th March 2025 - TUPE Information
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR526066&idx=9
  14th March 2025 - Statement of Requirement
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR526066
  Handyperson Service and Care and Repair Service. - Handyperson Service Summary - A person-in-van/one-stop source of assistance to people aged 65+ or any age with a disability. Assistance ranges from a selection of minor household repairs and tasks to delivery, uplift, and demonstration of a selection of aids and equipment from the Community Store. Telecare/Telehealth Service Summary - Telecare and Telehealth is a range of equipment design to respectively; alert when an individual living alone has fallen, left the property is in distress or is in danger of a fire or other such harm. Devices are installed by Telecare Officers which are programmed to a hub in the Client's home. If a device alerts the monitoring HUB in Aberdeen will call the Client to find out what's happening and/or alert their list of first responders and/or the emergency services as appropriate. Telehealth works along similar principles but allows visiting Carers to undertake basic health checks using the equipment which will report the outcomes to trained staff monitoring the Client's condition. It is used to maintain a Client's health records and to prioritise in-person visits from Healthcare professionals. Telecare/Telehealth Service Digital Switch On Summary - By January 2027 it is anticipated that analogue connections will be permanently switched off and only digital communication equipment will work thereafter. Many analogue Telecare/Telehealth systems in Highland currently run on an analogue connection. Clients with an analogue connection will require to have new digital equipment installed ahead of the deadline Community Stores and Short Term Loan Service Summary - Currently there are a number of Community Stores managed by a variety of organisations pan-Highland, forming the NHSH Pan Highland Community Store offering. Ideally all Community Stores going forwards will be managed as part of this tender to ensure parity and greater integration of Stores facilities and Store activity pan Highland. It is anticipated that Bidders will identify approximate costs to set up a Community Store and be able to present those costs in terms of one-off, set-up or fit-out costs, along with anticipated running costs annually thereafter. Bidders may wish to offer an appropriate building/site as an example of the premises they would propose to use and around which their tender will be based. It is anticipated that if any of the premises selected are already operating as a Community Store, Bidders will be able to outline how they might seek to acquire/control the premises and follow TUPE to protect any individuals currently working there. Community Store Delivery and Collection Service Summary - This element of the Service is responsible for the Delivery of specified aids and equipment from the Community Store and their installation in the Client's home (moving furniture etc as appropriate to make space, reach sockets and enabling Client to move safely around it). Staff will offer a demonstration to Client/Carer/Family and ensure that safe use is understood before leaving. This element of the service is also responsible for Collection of Used/Dirty equipment, bagging or otherwise containing it for transport and returning it to the Community Store where it will be cleaned, repaired and reset as appropriate Care and Repair Service Summary - The Care and Repair Service is available to Officers are in place to act on behalf of Clients needing to make an application for Financial Assistance from the Highland Council's Scheme of Assistance towards eligible Repairs and Adaptations.

## Notice URLs

- http://
- http://www.highland.gov.uk
- http://www.publiccontractsscotland.gov.uk
- http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=793317
- http://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000793317
- https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/
- https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=793317

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000793317. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000793317.json.