---
title: "Reactive Repairs & Maintenance including Out of Hours and Voids"
ocid: "ocds-r6ebe6-0000793404"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000793404"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000793404.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000793404.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "MANOR ESTATES HOUSING ASSOCIATION LIMITED"
published: "2025-09-03"
---

# Reactive Repairs & Maintenance including Out of Hours and Voids

Buyer: MANOR ESTATES HOUSING ASSOCIATION LIMITED  
Current stage: Award  
OCID: ocds-r6ebe6-0000793404

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## Summary

The Manor Estates Housing Association Limited has completed the procurement process for a contract titled "Reactive Repairs & Maintenance including Out of Hours and Voids". Based in Edinburgh, the Association oversees 1,111 Social and Mid-Market Rent properties and three retirement community buildings. This contract, awarded under an open procedure, covers services related to reactive repairs, voids work, and out-of-hours service. The procurement process began with the tender stage in March 2025, followed by updates in April 2025 due to an extension of deadlines allowing for Easter Bank Holidays, and culminated in the award stage by September 2025. Valued at approximately GBP 3.95 million, the contract period is set for three years with optional extensions of two additional one-year terms. The suppliers awarded the contract are Bell Group Limited and Firstcall Trade Services Ltd, with work delivery focused in Edinburgh.

This tender presents substantial opportunities for businesses involved in the facilities management or construction sectors, especially those providing comprehensive repair and maintenance services. With the contract's emphasis on high-quality work, responsiveness, and good working relationships, companies with a proven track record in these areas can leverage this opportunity for business growth. Suppliers are required to meet various performance indicators, including community benefits, which can enhance reputation and demonstrate corporate responsibility. The balanced split of work among the contractors on the framework offers SMEs, as well as larger companies, the opportunity to participate and forge long-term strategic relationships with a reputable housing association.

## Notice

This is an Award Notice. Manor Estates Housing Association is Edinburgh-based with a housing stock of 1,111 Social and Mid-Market Rent properties and 3 retirement community buildings. The Association is awarding a contract for a reactive repairs service which will include voids work. The Association currently spends around GBP800k per annum (inclusive of VAT) on property repairs and voids. This is a 3-year contract with 2 x 1-year optional extensions.

### Lot Information

Lot 1

Manor Estates Housing Association is Edinburgh-based with a housing stock of 1,111 Social and Mid-Market Rent properties and 3 retirement community buildings. The Association is awarding a contract for a reactive repairs service which will include voids and out of hours work. The Association currently spends around GPB800k per annum (inclusive of VAT) on property repairs and voids. This is a 3-year contract with 2 x 1-year optional extensions. Works of a high quality, responsiveness and good working relationships are very important to the Association.. Community Benefits is essential and will be a contractual obligation.

Options: The Association may require the successful contractors to carry out additional, relevant, works over the course of the contract, including works to properties for which the Association is a factor.

Renewal: 2 x 1 year extensions

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP538368 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Sep 2025 |
| Submission deadline | 1 May 2025 |
| Future notice date | Not specified |
| Award date | 30 May 2025 |
| Contract period | Not specified |
| Recurrence | 5 years from contract notice |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,000,000 |
| Lots value | £4,000,000 |
| Awards value | Not specified |
| Contracts value | £3,950,950 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MANOR ESTATES HOUSING ASSOCIATION LIMITED |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH14 1RW |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Fountainbridge/Craiglockhart |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM75 City of Edinburgh |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | BELL GROUP; FIRSTCALL TRADE SERVICES |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50700000 - Repair and maintenance services of building installations

## Release History

- 3 Sep 2025 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP538368
- 15 Apr 2025 at 00:00 - TenderUpdate - OJEU - F14 - Corrigendum - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR528456
- 28 Mar 2025 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR527058

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR527058&idx=11
  31st March 2025 - Data Protection Policy
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR527058&idx=10
  31st March 2025 - Dignity at Work Policy
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR527058&idx=9
  31st March 2025 - Equality and Diversity Policy
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR527058&idx=8
  31st March 2025 - Code of Conduct
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR527058&idx=1
  28th March 2025 - Schedule 1 - Instructions and ITT
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR527058&idx=2
  28th March 2025 - Schedule 2 - Specification
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR527058&idx=3
  28th March 2025 - Schedule 3 - Quality and Declarations
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR527058&idx=4
  28th March 2025 - Schedule 4 - Pricing Schedule
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR527058&idx=5
  28th March 2025 - Schedule 4a - SOR Specifications
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR527058&idx=6
  28th March 2025 - Schedule 4b - SORs
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR527058&idx=7
  28th March 2025 - Schedule 5 - Terms and Conditions - draft
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR527058
  Reactive Repairs & Maintenance including Out of Hours and Voids - Manor Estates Housing Association is Edinburgh-based with a housing stock of 1,111 Social and Mid-Market Rent properties and 3 retirement community buildings. The Association is seeking to procure a reactive repairs service which will include voids work. It is envisaged that there will be 2 multi-trade contractors on the framework (the Association reserves the right to appoint fewer or more) who will receive approximately an equal share of the work. The Association currently spends around GBP800k per annum (inclusive of VAT) on property repairs and voids. This is a 3-year contract with 2 x 1-year optional extensions. Works of a high quality, responsiveness and good working relationships are very important to the Association.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP538368
  Reactive Repairs & Maintenance including Out of Hours and Voids - This is an Award Notice. Manor Estates Housing Association is Edinburgh-based with a housing stock of 1,111 Social and Mid-Market Rent properties and 3 retirement community buildings. The Association is awarding a contract for a reactive repairs service which will include voids work. The Association currently spends around GBP800k per annum (inclusive of VAT) on property repairs and voids. This is a 3-year contract with 2 x 1-year optional extensions.

## Notice URLs

- http://
- http://www.manorestates.org.uk
- http://www.publiccontractsscotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000793404
- https://scotcourts.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000793404. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000793404.json.