--- title: "Development & Alumni CRM System" ocid: "ocds-r6ebe6-0000794527" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000794527" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000794527.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000794527.json" source: "Public Contracts Scotland" current_stage: "Award" buyer: "UNIVERSITY OF EDINBURGH" published: "2025-03-31" --- # Development & Alumni CRM System Buyer: UNIVERSITY OF EDINBURGH Current stage: Award OCID: ocds-r6ebe6-0000794527 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000794527) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000794527.json) ## Summary The University of Edinburgh has concluded the procurement of a Customer Relationship Management (CRM) system for its Development & Alumni department. The procurement falls under the education industry category and is located in Edinburgh, UK. The procurement process has reached the award stage, with the contract signed on the 24th of March 2025. The open procedure was utilised for this procurement, ensuring a transparent and competitive process. The total contract value amounts to £1,985,241 GBP, with the award being made to Access UK Limited. This tender provides substantial opportunities for businesses specialising in CRM solutions and related services, particularly those that can offer integration capabilities and advanced management functions. Those involved in software development, data analytics, and system automation would find this contract to be within their domain of expertise. The project encompasses various functionalities such as contact management, donation portals, campaign management, and reporting tools. Large-scale providers like Access UK Limited are particularly well-suited, though the procurement method remains open, facilitating competition and growth for a diverse range of businesses. ## Notice Procurement of a Customer Relationship Management (CRM) system for the University of Edinburgh Development & Alumni department. ### Lot Information Lot 1 Procurement of a Customer Relationship Management (CRM) system for the University of Edinburgh, Development & Alumni department. The high-level requirements for the D&A CRM include: - Contact / education management - Fund management / Gift Aid management / Direct Debit management - Self-service updates for managing contact information/opt-outs/consents - Online public donation portal integration for processing single gifts and Direct Debits - Prospect / proposal management - Legacy management - Grant making management - Volunteer Management - Bulk mail and email communications management (e.g. Application Programming Interface (API) with DotDigital) - Community fundraising management (e.g. API with JustGiving platform) - Telephone calling campaign management - Campaign, project and appeal management - Event management - Donor relations management - Census / survey / questionnaire / feedback management - Reporting / segmenting / analytics / modelling - Data imports and exports / system to system APIs / process automation. The contract is procured via Desktop Evaluation Direct Award via the APUC Alumni CRM & Associated Services framework (ITS1054 AP) for an initial period of 5 years', with the option to extend by two periods of 24 months.. The contract include the option to extend by two periods of 24 months. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR527146 | | Notice type | PCS Notice - Website Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 31 Mar 2025 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 24 Mar 2025 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | £1,985,241 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Not specified | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | UNIVERSITY OF EDINBURGH | | Locality | EDINBURGH | | Post town | Edinburgh | | Postcode | EH1 1HT | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM1 East Central Scotland | | ITL 3 | TLM13 City of Edinburgh | | Local authority | City of Edinburgh | | Electoral ward | City Centre | | Westminster constituency | Edinburgh East and Musselburgh | | Delivery location | TLM75 City of Edinburgh | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | ACCESS | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 31 Mar 2025 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR527146 ## Documents - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR527146 Development & Alumni CRM System - Procurement of a Customer Relationship Management (CRM) system for the University of Edinburgh Development & Alumni department. ## Notice URLs - http:// - http://www.ed.ac.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000794527 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000794527. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000794527.json.