--- title: "Social Media Monitoring Platform" ocid: "ocds-r6ebe6-0000794664" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000794664" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000794664.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000794664.json" source: "Public Contracts Scotland" current_stage: "Award" buyer: "SCOTTISH QUALIFICATIONS AUTHORITY" published: "2025-05-30" --- # Social Media Monitoring Platform Buyer: SCOTTISH QUALIFICATIONS AUTHORITY Current stage: Award OCID: ocds-r6ebe6-0000794664 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000794664) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000794664.json) ## Summary The Scottish Qualifications Authority (SQA) initiated an open tender process for the provision of a Social Media Monitoring Platform. This procurement, categorised under education services, focuses on delivering a platform capable of monitoring and engaging via social media, as well as providing analytics and reporting functionalities. The platform should support major platforms like Facebook, X, Instagram, LinkedIn, and has a desired but non-essential requirement for compatibility with Bluesky, Snapchat, and TikTok. The procurement process sought a vendor through an open procedure with a contract value estimated at £60,000. Important dates in this process included the tender period deadline on 18 April 2025, with the award period starting the same day. The platform was intended for implementation in Glasgow, with the procurement being covered by the GPA following the legal framework of Directive 2014/24/EU. This tender presented significant opportunities for businesses specialising in social media analytics and management solutions, especially those familiar with integrating multi-platform capabilities and providing advanced monitoring and engagement tools. Companies that can demonstrate expertise in delivering tailored social media monitoring solutions and offer impressive evidence of quality and price competitiveness, according to the award criteria, will find this tender especially relevant. The process was open to electronic submissions, facilitating wider accessibility and providing a robust growth opportunity for businesses focused on innovative, tech-driven engagement solutions. ## Notice The provision of services to deliver Social Media Monitoring Platform ### Lot Information Lot 1 The purpose of this tender is to identify a vendor who can provide a social media monitoring platform to our organisation. The tender remit covers Facebook, X, Instagram and LinkedIn, as well as WhatsApp for customer service functions. Bluesky, Snapchat and TikTok functionality is desired by not essential. Our new social media monitoring platform should be capable of monitoring social media platforms, identifying mentions of our organisation, our products or services, and relevant keywords, as well as enabling us to engage with our audience and respond to their queries. It should also provide real-time analytics and insights, as well as in-depth report generating capabilities. Renewal: 12 month extension ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY531492 | | Notice type | OJEU - F3 - Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 30 May 2025 | | Submission deadline | 18 Apr 2025 | | Future notice date | Not specified | | Award date | 30 May 2025 | | Contract period | 30 Jun 2025 - 29 Jun 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £60,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Cancelled | | Lots status | Cancelled | | Awards status | Unsuccessful | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SCOTTISH QUALIFICATIONS AUTHORITY | | Locality | MIDLOTHIAN | | Post town | Edinburgh | | Postcode | EH22 1FD | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM1 East Central Scotland | | ITL 3 | TLM11 East Lothian and Midlothian | | Local authority | Midlothian | | Electoral ward | Dalkeith | | Westminster constituency | Midlothian | | Delivery location | TLM73 East Lothian and Midlothian, TLM82 Glasgow City | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79315000 - Social research services - 79341000 - Advertising services ## Release History - 30 May 2025 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY531492 - 28 Mar 2025 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR527107 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR527107&idx=1 28th March 2025 - ITT Document - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR527107&idx=2 28th March 2025 - Security Questionnaire - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR527107 Social Media Monitoring Platform - The provision of services to deliver Social Media Monitoring Platform - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY531492 Social Media Monitoring Platform - The provision of services to deliver Social Media Monitoring Platform ## Notice URLs - http:// - http://www.sqa.org.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000794664 - https://www.publiccontractsscotland.gov.uk/ - https://www.scotcourts.gov.uk/the-courts/court-locations/edinburgh-sheriff-court-and-justice-of-the-peace-court ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000794664. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000794664.json.