---
title: "Access Technology Client Support Service 2025-2027"
ocid: "ocds-r6ebe6-0000795303"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000795303"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000795303.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000795303.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "NORTH LANARKSHIRE COUNCIL"
published: "2025-04-03"
---

# Access Technology Client Support Service 2025-2027

Buyer: NORTH LANARKSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000795303

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## Summary

North Lanarkshire Council has awarded a contract to Access Technology Company (ATC) for the Access Technology Client Support Service 2025-2027. This procurement falls under the ICT industry category and will take place in the UKM84 region. The contract, awarded through a limited procurement method due to the absence of competition for technical reasons as per Regulation 33 of the Public Contracts (Scotland) Regulations 2015, was signed on 1st April 2025. The services include an accessibility helpdesk, assistive technology support, training, asset management coordination, and accessibility counselling, with the contract valued at £468,000.

This tender presents significant opportunities for businesses specialising in assistive technology and related services. Companies offering technical solutions, training, support, and accessibility management would find this contract particularly lucrative. Small and medium-sized enterprises (SMEs) in the technology and HR advocacy sectors are well-suited to compete in similar future tenders, contributing to business growth by addressing the unique needs outlined by North Lanarkshire Council for improving workplace accessibility and employee well-being.

## Notice

The company provide the following services: Accessibility helpdesk Assistive technology Assistive technology technical support Assistive technology-specific training Asset Management Co-ordination Assistive technology HR Advocacy - Training and support for line managers Employee well-being and accessibility counselling

### Lot Information

Lot 1

- Accessibility helpdesk - rapid response first-line specialist technical support to ensure supported users get the help they need when the need it to reduce client down time significantly. - Assistive technology solution maintenance - including updates, patches, configuration and profile changes required to support regular and continuous use. - Assistive technology technical support - addressing accessibility and user workflow issues and providing fixes for accessibility problems and incompatibilities introduced from corporate system updates (including problem investigation, remedial testing, access technology interface upgrades) - Assistive technology-specific training - specialised training or workarounds required to maximise user productivity and improve ease of use associated with access technology solutions in use. - Asset Management Co-ordination - in depth accessibility device management, with coordination of peripherals and fully accessible computer equipment, including swaps and substitutes, reducing employee downtime, and ensuring continuity of enablement. - Assistive technology HR Advocacy - Remediation and advocacy service to resolve disputes between employer and employee regrading accessibility issues and inclusion. - Training and support for line managers - Support, assistance and planning for line managers with guidance on accessibility management in the workplace. Providing disability awareness and counselling on reasonable adjustments. - Employee well-being and accessibility counselling - One-on-one counselling enables employees to overcome barriers to work, providing coping strategies to improve health, well-being, mental health and productivity.

### Procurement Information

The circumstances in which the Council may award a contract without competition are set out in the Public Contracts (Scotland) Regulations 2015 (the "Regulations"), Regulation 33. The procuring service has advised that as per the Regulations, this NTP was submitted on the basis of Regulation 33(1)(b)(ii) "competition is absent for technical reasons".

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR527517 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Apr 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 1 Apr 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £468,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH LANARKSHIRE COUNCIL |
| Locality | MOTHERWELL |
| Post town | Motherwell |
| Postcode | ML1 1AB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM34 North Lanarkshire |
| Local authority | North Lanarkshire |
| Electoral ward | Motherwell South East and Ravenscraig |
| Westminster constituency | Motherwell, Wishaw and Carluke |
| Delivery location | TLM84 North Lanarkshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACCESS TECHNOLOGY COMPANY (ATC |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 3 Apr 2025 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR527517

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR527517
  Access Technology Client Support Service 2025-2027 - The company provide the following services: Accessibility helpdesk Assistive technology Assistive technology technical support Assistive technology-specific training Asset Management Co-ordination Assistive technology HR Advocacy - Training and support for line managers Employee well-being and accessibility counselling

## Notice URLs

- http://
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000795303

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000795303. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000795303.json.