---
title: "PKC13263 Telephony Call Management System Support Services"
ocid: "ocds-r6ebe6-0000797007"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000797007"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000797007.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000797007.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "PERTH & KINROSS COUNCIL"
published: "2025-04-23"
---

# PKC13263 Telephony Call Management System Support Services

Buyer: PERTH & KINROSS COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000797007

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000797007)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000797007.json)

## Summary

The procurement process for the "PKC13263 Telephony Call Management System Support Services" was conducted by Perth & Kinross Council, located in Perth, UKM77. This contract falls under the industry category of services, specifically for general public services, and is classified with CPV code 72261000. The tender had reached the award stage by 23 April 2025, with the contract being signed on 24 March 2025. The procurement method utilised was a limited procedure without a prior call for competition, due to the technical necessity of sourcing from a specific supplier. The contract was awarded to Data Track Technology Ltd, with a contractual value of GBP 4,445.25.

This tender offers significant opportunities for businesses involved in telecommunication support services, particularly those that specialise in call management systems. Companies that have existing technical capabilities and experience in providing niche or proprietary solutions could find opportunities in similar tenders. Given the specific procurement method, firms that can position themselves as unique providers of technically necessary services may gain an advantage. Small and medium enterprises (SMEs) with expertise in developing or maintaining embedded telephony systems will be particularly well-suited for similar opportunities, allowing them to expand their portfolio with public sector contracts.

## Notice

Provision of support services for a Telephony Call Management System

### Lot Information

Lot 1

Procurement of support services for the Council's Telephony Call Management System

### Procurement Information

Existing embedded system which can only be purchased direct from supplier

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR528833 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Apr 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 24 Mar 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £4,445 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PERTH & KINROSS COUNCIL |
| Locality | PERTH |
| Post town | Perth |
| Postcode | PH1 5PH |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM0 Eastern Scotland |
| ITL 3 | TLM02 Perth and Kinross, and Stirling |
| Local authority | Perth and Kinross |
| Electoral ward | Perth City Centre |
| Westminster constituency | Perth and Kinross-shire |
| Delivery location | TLM77 Perth and Kinross, and Stirling |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DATA TRACK TECHNOLOGY |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 23 Apr 2025 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR528833

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR528833
  PKC13263 Telephony Call Management System Support Services - Provision of support services for a Telephony Call Management System

## Notice URLs

- http://
- http://www.pkc.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000797007

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000797007. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000797007.json.