---
title: "Hybrid, Bulk and Digital Mail Services"
ocid: "ocds-r6ebe6-0000797414"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000797414"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000797414.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000797414.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "WEST LOTHIAN COUNCIL"
published: "2025-04-29"
---

# Hybrid, Bulk and Digital Mail Services

Buyer: WEST LOTHIAN COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000797414

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## Summary

West Lothian Council has completed the procurement process for "Hybrid, Bulk and Digital Mail Services," which was awarded on 29th April 2025. This contract involves the provision of comprehensive mail services, combining desktop-driven hybrid mail with bulk mail through secure data transfer and alternative digital options like SMS and E-mail communications. Situated in Livingston, UKM78, this process covered a range of council services including Revenues, Housing, and Planning. The procurement was conducted without a prior call for competition as part of a call-off from the Scottish Government's Postal Services Framework SP-19-035. The contract is valued at £800,000 and has been actively awarded to Critiqom, a supplier identified as an SME.

This tender offers significant business growth potential for companies specialising in mail services, particularly those that can handle hybrid, bulk, and digital mail formats efficiently. Ideal participants would be small to medium enterprises experienced in secure data handling and multi-channel communication services. The contract's scope and reliance on innovative digital solutions present opportunities for businesses aiming to leverage technology to modernise public service communication channels. Such enterprises could benefit by demonstrating expertise in reducing costs while increasing the efficiency of mail service delivery for public sector clients.

## Notice

Provision of a hybrid bulk and digital mail service. Hybrid mail allows users to develop mail items at the desktop for production off site by the supplier. A bulk mail service is fulfilled by the secure transfer of data files for production off site by the supplier. A digital mail service provides alternative options to the physical print of mail items including SMS and E-mail communications.

### Lot Information

Lot 1

Hybrid and Bulk Mail Services is available across the council and current service users include Revenues, Housing, Anti-Poverty Service and Planning. In the period July 2023 to June 2024 a total of 193,364 items of bulk mail were issued and 143,659 items of hybrid mail were issued. There was a requirement for the ongoing use of hybrid and bulk mail as well as digital mail options. Hybrid mail allows users to develop mail items at the desktop for production off site by the supplier. A bulk mail service is fulfilled by the secure transfer of data files for production off site by the supplier. A digital mail service provides alternative options to the physical print of mail items, including SMS and E-mail communications. The use of hybrid, bulk and digital mail services will facilitate further transformational change and reduce the costs of print, production and mailing when compared to traditional methods.. This is a call-off from the Scottish Governments Postal Services Framework SP-19-035; Lot 2 - Hybrid, scheduled, bulk and digital mail.

### Procurement Information

This is a call-off from the Scottish Governments Postal Services Framework SP-19-035; Lot 2 - Hybrid, scheduled, bulk and digital mail.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR529210 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Apr 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 29 Apr 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £800,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST LOTHIAN COUNCIL |
| Locality | LIVINGSTON |
| Post town | Edinburgh |
| Postcode | EH54 6FF |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM14 West Lothian |
| Local authority | West Lothian |
| Electoral ward | Livingston South |
| Westminster constituency | Livingston |
| Delivery location | TLM78 West Lothian |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CRITIQOM |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 72412000 - Electronic mail service provider
- 79570000 - Mailing-list compilation and mailing services
- 79571000 - Mailing services

## Release History

- 29 Apr 2025 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR529210

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR529210
  Hybrid, Bulk and Digital Mail Services - Provision of a hybrid bulk and digital mail service. Hybrid mail allows users to develop mail items at the desktop for production off site by the supplier. A bulk mail service is fulfilled by the secure transfer of data files for production off site by the supplier. A digital mail service provides alternative options to the physical print of mail items including SMS and E-mail communications.

## Notice URLs

- http://
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000797414
- https://www.westlothian.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000797414. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000797414.json.