---
title: "SPS-02278 ServiceNow ITSM Support and Development"
ocid: "ocds-r6ebe6-0000798255"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000798255"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000798255.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000798255.json"
source: "Public Contracts Scotland"
current_stage: "Planning"
buyer: "SCOTTISH PRISON SERVICE"
published: "2025-05-08"
---

# SPS-02278 ServiceNow ITSM Support and Development

Buyer: SCOTTISH PRISON SERVICE  
Current stage: Planning  
OCID: ocds-r6ebe6-0000798255

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000798255)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000798255.json)

## Summary

The Scottish Prison Service, based in Edinburgh, has announced a planned procurement process for their "SPS-02278 ServiceNow ITSM Support and Development" project under the services category, focusing on public order and safety. This initiative, currently in the planning stage, aims to enhance their IT service management capabilities through a comprehensive support contract, which includes platform coordination and development time. The procurement process is yet to define its methodology, and interested parties are encouraged to express their interest, engage with the contact point Christina McKelvie, and wait for further updates expected by 5th June 2025. The contract will align with the rules outlined in CELEX 32014L0024 and is covered by the Government Procurement Agreement (GPA).

This procurement opportunity offers potential growth avenues for businesses specialising in IT service management solutions, particularly those with expertise in ServiceNow platform implementations and support. Companies providing innovative development and coordination services will find this tender appealing. The project welcomes interest from diverse service providers, especially those capable of proposing advanced IT solutions pertinent to the public safety sector. Engaging with the Scottish Prison Service through the initial stage of interest for this procurement can provide a competitive edge and facilitate strategic partnerships conducive to business expansion within the UK services market.

## Notice

In order to enhance IT service management (ITSM) capabilities, the SPS are seeking a comprehensive support contract that includes platform coordination, support, and development time.

### Lot Information

Lot 1

The purpose of this Prior Information Notice (PIN) is to determine interest within the marketplace for this project. Those who are interested in this PIN should contact the SPS representative detailed in this PIN in the first instance to discuss the scope further. The SPS are currently developing a strategy for this project, meaning that the procurement route has not yet been determined. Further details will be provided in due course after a decision has been reached.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY529892 |
| Notice type | OJEU - F1 - Prior Information Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 May 2025 |
| Submission deadline | Not specified |
| Future notice date | 5 Jun 2025 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH PRISON SERVICE |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9DJ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh West |
| Delivery location | TLM Scotland |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 8 May 2025 at 00:00 - Planning - OJEU - F1 - Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY529892

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY529892
  SPS-02278 ServiceNow ITSM Support and Development - In order to enhance IT service management (ITSM) capabilities, the SPS are seeking a comprehensive support contract that includes platform coordination, support, and development time.

## Notice URLs

- http://
- http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=798255
- http://www.sps.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000798255

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000798255. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000798255.json.