---
title: "Customer Relationship Management (CRM) System"
ocid: "ocds-r6ebe6-0000798309"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000798309"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000798309.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000798309.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH POLICE AUTHORITY"
published: "2025-05-08"
---

# Customer Relationship Management (CRM) System

Buyer: SCOTTISH POLICE AUTHORITY  
Current stage: Award  
OCID: ocds-r6ebe6-0000798309

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000798309)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000798309.json)

## Summary

The Scottish Police Authority has completed the procurement process for a Customer Relationship Management (CRM) system intended for Police Scotland. The procurement was conducted as an open procedure under the industry category 'Public order and safety' and took place in the region coded 'UKM', i.e., Glasgow, United Kingdom. This tender process concluded with the contract being awarded on 12th January 2022. The tender falls under the main procurement category of 'goods', specifically classified with the CPV code 48000000. Key procurement details include an award to Cinos Limited, a large enterprise based in Frimley, UK, for a sum of £3,675,403 GBP.

The procurement of this CRM system is an exemplary opportunity for technology firms providing digital communication and CRM solutions, particularly those capable of supporting public safety organisations. Businesses focused on delivering comprehensive CRM systems with ongoing support and maintenance will find similar tenders advantageous for accelerating growth and establishing credibility in the public safety sector. Companies with a background in managing complex, law-enforcement-aligned systems, or who offer unique digital communication tools, would be particularly well-suited to compete in similar procurement processes. This open procedure provides a level playing field for all qualifying businesses to submit their proposals and demonstrate their capabilities.

## Notice

Provision of a Customer Relationship Management (CRM) system for Police Scotland.

### Lot Information

Lot 1

Provision of a CRM system with support and maintenance.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY529890 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 May 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 12 Jan 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £3,675,403 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH POLICE AUTHORITY |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G51 1DZ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Govan |
| Westminster constituency | Glasgow South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CINOS |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 48 - Software package and information systems

### Codes

- 32524000 - Telecommunications system
- 48000000 - Software package and information systems

## Release History

- 8 May 2025 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY529890

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY529890
  Customer Relationship Management (CRM) System - Provision of a Customer Relationship Management (CRM) system for Police Scotland.

## Notice URLs

- http://
- http://www.cinos.net
- http://www.spa.police.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000798309
- https://www.scotcourts.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000798309. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000798309.json.