---
title: "On-going Implementation of End to End Customer"
ocid: "ocds-r6ebe6-0000798504"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000798504"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000798504.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000798504.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "EAST RENFREWSHIRE COUNCIL"
published: "2025-05-12"
---

# On-going Implementation of End to End Customer

Buyer: EAST RENFREWSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000798504

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000798504)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000798504.json)

## Summary

East Renfrewshire Council has awarded a contract for the "On-going Implementation of End to End Customer Experience Management System and Optional Supply of Website Redesign" under the open procedure procurement method. The procurement falls into the services category and is aligned with the General Public Services sector. The process is now in the contract award stage, having been completed with the award being finalised on 8th May 2025. The location for the contract delivery is East Renfrewshire, UK, specifically in the region UKM83. The initiative was conducted through the CCS G-cloud 14 framework, involving a direct award to GOSS Interactive Ltd. The total value of the contract is £437,880.00.

This procurement presents opportunities for businesses specialising in customer experience management systems and website redesigns. Large enterprises, particularly those familiar with the CCS G-cloud framework, like GOSS Interactive, could potentially thrive under similar future opportunities. As this was a direct award, cultivating relationships with public sector entities and understanding framework agreements could provide significant advantages. With a focus on digital transformation solutions in the public sector, businesses in IT services can expand their outreach and strengthen their portfolio by engaging in such initiatives.

## Notice

ON-GOING IMPLEMENTATION OF END TO END CUSTOMER EXPERIENCE MANAGEMENT SYSTEM / OPTIONAL SUPPLY OF WEBSITE REDESIGN

### Lot Information

Lot 1

Call off from CCS Framework G-cloud 14 for ON-GOING IMPLEMENTATION OF END TO END CUSTOMER EXPERIENCE MANAGEMENT SYSTEM / OPTIONAL SUPPLY OF WEBSITE REDESIGN. This is a direct award via the CCS G-cloud 14 framework

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY530080 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 May 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 8 May 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £437,880 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EAST RENFREWSHIRE COUNCIL |
| Locality | GIFFNOCK |
| Post town | Glasgow |
| Postcode | G46 6UG |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM33 Inverclyde, East Renfrewshire, and Renfrewshire |
| Local authority | East Renfrewshire |
| Electoral ward | Giffnock and Thornliebank |
| Westminster constituency | East Renfrewshire |
| Delivery location | TLM83 Inverclyde, East Renfrewshire, and Renfrewshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GOSS INTERACTIVE |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48445000 - Customer Relation Management software package
- 48780000 - System, storage and content management software package
- 48783000 - Content management software package
- 72212445 - Customer Relation Management software development services
- 72212783 - Content management software development services
- 72222300 - Information technology services
- 72413000 - World wide web (www) site design services

## Release History

- 12 May 2025 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY530080

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY530080
  On-going Implementation of End to End Customer - ON-GOING IMPLEMENTATION OF END TO END CUSTOMER EXPERIENCE MANAGEMENT SYSTEM / OPTIONAL SUPPLY OF WEBSITE REDESIGN

## Notice URLs

- http://
- http://www.eastrenfrewshire.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000798504

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000798504. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000798504.json.