---
title: "Award of CSU - Customer Experience Training"
ocid: "ocds-r6ebe6-0000798698"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000798698"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000798698.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000798698.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH GOVERNMENT"
published: "2025-07-18"
---

# Award of CSU - Customer Experience Training

Buyer: SCOTTISH GOVERNMENT  
Current stage: Award  
OCID: ocds-r6ebe6-0000798698

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000798698.json)

## Summary

The Scottish Government, based in Edinburgh, has awarded a contract for the provision of "CSU – Customer Experience Training" services, focused on staff training, to Elite Training and Consultancy (Scotland) Ltd. The procurement process is in the Award stage, with the contract signed on 6 May 2025. The tender falls under the services category, specifically classified under staff training services (CPV code 80511000). The procurement process was initiated through the tender method, and the tendering period was scheduled from 6 October to 12 October 2025.

This contract presents a growth opportunity for businesses specialising in training solutions, particularly those offering bespoke customer experience services. Companies with expertise in delivering high-quality staff training programmes and those with a robust understanding of customer service enhancements will find themselves well-suited to compete in similar future opportunities. Leveraging this contract, businesses can enhance their reputation as preferred service providers in public sector training engagements, potentially expanding their footprint within the Scottish public procurement market.

## Notice

CSU - Customer Experience Training

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL535022 |
| Notice type | PCS Notice - Quick Quote Award |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Jul 2025 |
| Submission deadline | 12 Oct 2025 |
| Future notice date | Not specified |
| Award date | 6 May 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £2,985 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH GOVERNMENT |
| Additional buyers | EAST DUNBARTONSHIRE COUNCIL; FIFE COUNCIL; FORESTRY AND LAND SCOTLAND; GLASGOW CALEDONIAN UNIVERSITY; NHS AYRSHIRE & ARRAN; NHS FIFE; PERTH & KINROSS COUNCIL; REGISTERS OF SCOTLAND; SCOTTISH BORDERS HOUSING ASSOCIATION LTD; SCOTTISH FORESTRY; STIRLING COUNCIL; THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (NSS) |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 8LU |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM9 Southern Scotland |
| ITL 3 | TLM94 South Ayrshire |
| Local authority | South Ayrshire |
| Electoral ward | Maybole, North Carrick and Coylton |
| Westminster constituency | Ayr, Carrick and Cumnock |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 28 |
| Supplier names | ADAMSONS DRINKS; ASA RECRUITMENT (QUICK QUOTES; BRB ELECTRICAL; CACKETTE PROJECTS; CONSILIUM CONTRACTING SERVICES; DUNSTON (SHIP REPAIRS; ECHOVIEW SOFTWARE; EKOS; ELA ELECTRICAL; ELITE TRAINING AND CONSULTANCY (SCOTLAND; FARID HILLEND ENGINEERING; GALLOWAY DRAINAGE SUPPLIES; GEORGE MAC AULAY; HARVEY NASH; HAYS SPECIALIST RECRUITMENT; JACKSON TRAWLS; MAM CONTRACTING; MERRITT-HARRISON CATERING CONSULTANCY; MORGAN HUNT; PROGRESSIVE PARTNERSHIP; SC039144; THE LINES BETWEEN; TOGETHER (SCOTTISH ALLIANCE FOR CHILDREN'S RIGHTS; TRANTER; TURNER & TOWNSEND; WALKER FIRE (UK; WILLIAM YULE & SON; YOUTH SCOTLAND |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80511000 - Staff training services

## Release History

- 18 Jul 2025 at 15:43 - Award - PCS Notice - Quick Quote Award - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL535022

## Notice URLs

- http://https://forestryandland.gov.scot
- http://www.eastdunbarton.gov.uk
- http://www.fife.gov.uk
- http://www.https://www.gcu.ac.uk/aboutgcu/services-and-facilities/finance/procurement
- http://www.nhsaaa.net
- http://www.nhsfife.org
- http://www.nss.nhs.scot/browse/procurement-and-logistics
- http://www.pkc.gov.uk
- http://www.ros.gov.uk
- http://www.sbha.org.uk
- http://www.scotland.gov.uk
- http://www.stirling.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000798698. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000798698.json.