---
title: "Provision of a Customer User Survey"
ocid: "ocds-r6ebe6-0000799288"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000799288"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000799288.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000799288.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH COURTS AND TRIBUNALS SERVICE"
published: "2025-11-05"
---

# Provision of a Customer User Survey

Buyer: SCOTTISH COURTS AND TRIBUNALS SERVICE  
Current stage: Award  
OCID: ocds-r6ebe6-0000799288

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## Summary

The Scottish Courts and Tribunals Service is looking for a supplier to conduct a comprehensive customer user survey in 2025. This procurement is categorised under general public services and is part of an open procedure, which takes place across various locations in Scotland, including remote regions within six Sheriffdoms. The survey aims to assess user satisfaction in multiple courts and tribunals, including the Supreme Courts and Sheriff and JP Courts, over a 12-month period. The tender process is currently active with electronic submissions due by 14th July 2025. The contract is expected to be awarded the afternoon of the same day.

This tender presents significant growth opportunities for companies specialising in survey administration, data analysis, and report generation. Businesses with a proven track record in conducting similar surveys for public or private sectors would be ideally suited to compete for this contract. Firms will need to provide relevant insurance and past project examples to meet selection criteria, favouring seasoned suppliers capable of delivering comprehensive and actionable insights from dispersed locations. This contract enables expansion into public sector procurements, particularly for those aiming to extend their reach in the Scottish market.

## Notice

SCTS-2025-022 - Provision of a Customer User Survey The Scottish Courts and Tribunals Service require a supplier to conduct a user satisfaction survey during 2025 in order to derive measures of user satisfaction with the services provided by the SCTS in the Supreme Courts (Court of Session, the High Court of Justiciary, and Scottish Land Court and Lands Tribunal for Scotland), all Sheriff and JP Courts in Scotland, all Tribunals Chambers administered by SCTS and the Office of the Public Guardian. This survey is expected to be carried out across 40 Sheriff and Justice of the Peace Court, 3 main business areas of the Tribunals, and 1 location for Office of the Public Guardian. These locations are located across all of Scotland, which is split into six separate Sheriffdoms, and include remote Highlands and Islands locations. It is expected that the successful tenderer will undertake the administration of the survey including data analysis and reporting. This contract will be of the duration of 12 months and the provision of one survey

### Lot Information

Lot 1

The Scottish Courts and Tribunals Service require a supplier to conduct a user satisfaction survey during 2025 in order to derive measures of user satisfaction with the services provided by the SCTS in the Supreme Courts (Court of Session, the High Court of Justiciary, and Scottish Land Court and Lands Tribunal for Scotland), all Sheriff and JP Courts in Scotland, all Tribunals chambers administered by SCTS and the Office of the Public Guardian. This survey is expected to be carried out across 40 Sheriff and Justice of the Peace Court, 3 main business areas of the Tribunals, and 1 location for Office of the Public Guardian. These locations are located across all of Scotland, which is split into six separate Sheriffdoms, and include remote Highlands and Islands locations. It is expected that the successful tenderer will undertake the administration of the survey including data analysis and reporting. This contract will be of the duration of 12 months and the provision of one survey

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV542830 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Nov 2025 |
| Submission deadline | 14 Jul 2025 |
| Future notice date | 2 Jun 2025 |
| Award date | 17 Oct 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £22,939 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH COURTS AND TRIBUNALS SERVICE |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH11 3XD |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM0 Eastern Scotland |
| ITL 3 | TLM03 Angus and Dundee City |
| Local authority | Angus |
| Electoral ward | Forfar and District |
| Westminster constituency | Angus and Perthshire Glens |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PROGRESSIVE PARTNERSHIP |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311100 - Survey design services
- 79311200 - Survey conduction services
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 5 Nov 2025 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV542830
- 3 Jun 2025 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN531719
- 20 May 2025 at 00:00 - Planning - PCS Notice - Website Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY530674

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY530674
  Provision of a Customer User Survey - SCTS-2025-022 - Provision of a Customer User Survey The Scottish Courts and Tribunals Service require a supplier to conduct a user satisfaction survey during 2025 in order to derive measures of user satisfaction with the services provided by the SCTS in the Supreme Courts (Court of Session, the High Court of Justiciary, and Scottish Land Court and Lands Tribunal for Scotland), all Sheriff and JP Courts in Scotland, all Tribunals Chambers administered by SCTS and the Office of the Public Guardian. This survey is expected to be carried out across 40 Sheriff and Justice of the Peace Court, 3 main business areas of the Tribunals, and 1 location for Office of the Public Guardian. These locations are located across all of Scotland, which is split into six separate Sheriffdoms, and include remote Highlands and Islands locations. It is expected that the successful tenderer will undertake the administration of the survey including data analysis and reporting.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN531719
  Provision of a Customer User Survey - SCTS-2025-022 - Provision of a Customer User Survey The Scottish Courts and Tribunals Service require a supplier to conduct a user satisfaction survey during 2025 in order to derive measures of user satisfaction with the services provided by the SCTS in the Supreme Courts (Court of Session, the High Court of Justiciary, and Scottish Land Court and Lands Tribunal for Scotland), all Sheriff and JP Courts in Scotland, all Tribunals Chambers administered by SCTS and the Office of the Public Guardian. This survey is expected to be carried out across 40 Sheriff and Justice of the Peace Court, 3 main business areas of the Tribunals, and 1 location for Office of the Public Guardian. These locations are located across all of Scotland, which is split into six separate Sheriffdoms, and include remote Highlands and Islands locations. It is expected that the successful tenderer will undertake the administration of the survey including data analysis and reporting. This contract will be of the duration of 12 months and the provision of one survey
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV542830
  Provision of a Customer User Survey - SCTS-2025-022 - Provision of a Customer User Survey The Scottish Courts and Tribunals Service require a supplier to conduct a user satisfaction survey during 2025 in order to derive measures of user satisfaction with the services provided by the SCTS in the Supreme Courts (Court of Session, the High Court of Justiciary, and Scottish Land Court and Lands Tribunal for Scotland), all Sheriff and JP Courts in Scotland, all Tribunals Chambers administered by SCTS and the Office of the Public Guardian. This survey is expected to be carried out across 40 Sheriff and Justice of the Peace Court, 3 main business areas of the Tribunals, and 1 location for Office of the Public Guardian. These locations are located across all of Scotland, which is split into six separate Sheriffdoms, and include remote Highlands and Islands locations. It is expected that the successful tenderer will undertake the administration of the survey including data analysis and reporting. This contract will be of the duration of 12 months and the provision of one survey

## Notice URLs

- http://
- http://www.scotcourtstribunals.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000799288
- https://www.publictendersscotland.publiccontractsscotland.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000799288. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000799288.json.