---
title: "CCS Call Off RM1557.14 Lot 2 Cloud Software - ITSM Software"
ocid: "ocds-r6ebe6-0000799370"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000799370"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000799370.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000799370.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SHETLAND ISLANDS COUNCIL"
published: "2025-05-21"
---

# CCS Call Off RM1557.14 Lot 2 Cloud Software - ITSM Software

Buyer: SHETLAND ISLANDS COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000799370

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000799370)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000799370.json)

## Summary

The Shetland Islands Council has completed the procurement process for a contract titled "CCS Call Off RM1557.14 Lot 2 Cloud Software - ITSM Software," which falls under the industry category of ICT Services Helpdesk. The procurement relates to general public services and is located in the Shetland region (UKM66). The procurement process utilised a limited procurement method, specifically an award procedure without prior publication, and was aimed at a call-off from RM1557.14. The procurement stage has moved to the award phase, with the contract being signed on 16th May 2025, valued at £100,400. The contract was awarded to Halo Service Solutions Ltd, a supplier identified as an SME.

This tender presents significant business growth opportunities for companies in the ICT services industry, particularly those specialising in IT service management software. Small and medium enterprises (SMEs) like Halo Service Solutions Ltd, with capabilities in cloud-based ITSM solutions, would find this contract particularly well-suited to leverage their expertise and expand market reach in the public sector. The contract aligns with public sector needs for efficient ICT helpdesks, offering a chance for businesses to enhance their portfolios by working with local authorities such as the Shetland Islands Council.

## Notice

ICT Services Helpdesk

### Procurement Information

Call Off from RM1557.14

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY530778 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 May 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 16 May 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £100,400 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SHETLAND ISLANDS COUNCIL |
| Locality | LERWICK, SHETLAND |
| Post town | Lerwick |
| Postcode | ZE1 0LZ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM2 Highlands and Islands |
| ITL 3 | TLM20 Highlands and Islands |
| Local authority | Shetland Islands |
| Electoral ward | Lerwick North and Bressay |
| Westminster constituency | Orkney and Shetland |
| Delivery location | TLM66 Shetland Islands |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HALO SERVICE SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services

## Release History

- 21 May 2025 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY530778

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY530778
  CCS Call Off RM1557.14 Lot 2 Cloud Software - ITSM Software - ICT Services Helpdesk

## Notice URLs

- http://
- http://www.shetland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000799370

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000799370. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000799370.json.