---
title: "CFM0408 - AI contact centre"
ocid: "ocds-r6ebe6-0000799464"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000799464"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000799464.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000799464.json"
source: "Public Contracts Scotland"
current_stage: "Planning"
buyer: "FIFE COUNCIL"
published: "2025-05-29"
---

# CFM0408 - AI contact centre

Buyer: FIFE COUNCIL  
Current stage: Planning  
OCID: ocds-r6ebe6-0000799464

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000799464)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000799464.json)

## Summary

Fife Council, a regional or local authority known for providing general public services, is seeking to procure an AI solution for a contact centre located at Fife House. This procurement, classified under the industry category of 'general public services' with a CPV code of 48000000, is currently at the planning stage with a projected future notice date of 29th August 2025. The planned procurement process involves obtaining goods valued at £400,000, and prospective business participants should note the significant opportunity this presents in terms of revenue and market involvement.

This tender creates potential growth opportunities for businesses specialising in artificial intelligence and contact centre solutions, particularly those capable of delivering innovative technological services to public sector clients. Companies that can offer advanced AI platforms and integrate them into customer service operations are well-suited to compete. Interested parties should prepare to engage with the procurement process managed by Fife Council as it progresses, taking advantage of the future notice period to optimise their proposals and establish a competitive edge.

## Notice

Provide a contact centre AI solution. As per attached RFI.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY531349 |
| Notice type | OJEU - F1 - Prior Information Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 May 2025 |
| Submission deadline | Not specified |
| Future notice date | 29 Aug 2025 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £400,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FIFE COUNCIL |
| Locality | GLENROTHES |
| Post town | Kirkcaldy |
| Postcode | KY7 5LT |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM0 Eastern Scotland |
| ITL 3 | TLM01 Clackmannanshire and Fife |
| Local authority | Fife |
| Electoral ward | Glenrothes Central and Thornton |
| Westminster constituency | Glenrothes and Mid Fife |
| Delivery location | TLM72 Clackmannanshire and Fife |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 29 May 2025 at 00:00 - Planning - OJEU - F1 - Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY531349

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY531349&idx=1
  29th May 2025 - RFI
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY531349
  CFM0408 - AI contact centre - Provide a contact centre AI solution. As per attached RFI.

## Notice URLs

- http://
- http://www.fife.gov.uk
- http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=799464
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000799464

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000799464. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000799464.json.