---
title: "IT Incident Management and Support"
ocid: "ocds-r6ebe6-0000800866"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000800866"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000800866.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000800866.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "THE WHEATLEY HOUSING GROUP LIMITED"
published: "2025-06-05"
---

# IT Incident Management and Support

Buyer: THE WHEATLEY HOUSING GROUP LIMITED  
Current stage: Award  
OCID: ocds-r6ebe6-0000800866

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000800866.json)

## Summary

The Wheatley Housing Group Limited has successfully concluded the procurement process for IT Incident Management and Support services, located in Glasgow, under the industry category of Housing and Community Amenities. The procurement, managed through an open procedure, has reached the award stage, with a contract valued at £190,906.17. This award was finalised on 29th May 2025, ensuring strategic IT support and management solutions for the buying organisation. The primary procurement stage encompassed services, concluding with the award to Computacenter.

This tender offers significant opportunities for businesses engaged in IT services, particularly those specialising in incident management and support. Large IT firms with a presence in the UK, especially those familiar with public sector requirements and frameworks, like the Scottish Government's Software Value Added Reseller Services Framework Agreement, are well-suited for such tenders. The successful bidder, Computacenter, indicates the suitability of large-scale operations due to the complex nature of the service delivery required by The Wheatley Housing Group.

## Notice

This contract is for the procurement of Incident Management and Support for IT systems

### Lot Information

Lot 1

This contract is for the procurement of IT incident Management Services and Support.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN531916 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Jun 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 29 May 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £190,906 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE WHEATLEY HOUSING GROUP LIMITED |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G1 1HL |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow East |
| Delivery location | TLM82 Glasgow City |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | COMPUTACENTER |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50324000 - Support services of personal computers

## Release History

- 5 Jun 2025 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN531916

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN531916
  IT Incident Management and Support - This contract is for the procurement of Incident Management and Support for IT systems

## Notice URLs

- http://
- http://www.wheatley-group.com
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000800866

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000800866. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000800866.json.