---
title: "Online Chat Service for University of Aberdeen"
ocid: "ocds-r6ebe6-0000801478"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000801478"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000801478.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000801478.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "UNIVERSITY OF ABERDEEN"
published: "2025-11-12"
---

# Online Chat Service for University of Aberdeen

Buyer: UNIVERSITY OF ABERDEEN  
Current stage: Award  
OCID: ocds-r6ebe6-0000801478

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000801478)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000801478.json)

## Summary

The University of Aberdeen is currently seeking proposals for an "Online Chat Service" under tender ID: AU24/73. The project entails providing a chat bot and live chat service, classified under the education sector, with a focus on IT services. This procurement is being conducted via an open procedure, and interested parties can submit electronic submissions. The procurement is active, and the submission deadline is set for 25 June 2025. The contract will be based in Aberdeen, within the UKM50 region. Following the award phase, which starts on the same day, the initial contract period spans three years, with an option for two additional one-year extensions.

This tender presents an excellent opportunity for businesses specialising in IT solutions, particularly those with expertise in chat bot and digital communication services, to expand their presence in the education sector. SMEs with a strong electronic service provision background might find this tender particularly attractive due to the details and scale of the project. By participating, businesses can leverage the association with a renowned institution like the University of Aberdeen, potentially leading to further opportunities within both public law bodies and educational entities. The requirement for electronic invoicing and ordering services suggests that companies with robust digital infrastructure will have a competitive edge.

## Notice

Provision of a chat bot and live chat service.

### Lot Information

Lot 1

Provision of a chat bot and live chat service.

Options: Please refer to tender documentation in relation to potential optional additional purchase for future years for further chat service needs.

Renewal: 2 optional 12 month periods for extension.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV543413 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Nov 2025 |
| Submission deadline | 25 Jun 2025 |
| Future notice date | Not specified |
| Award date | 16 Oct 2025 |
| Contract period | Not specified |
| Recurrence | this is a 3 year contract with options for 2 further 1 year extensions, any recurrence of this requirement will follow expiration of this contract and any extensions undertaken. |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £118,500 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF ABERDEEN |
| Locality | ABERDEEN |
| Post town | Aberdeen |
| Postcode | AB24 3FX |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM5 North Eastern Scotland |
| ITL 3 | TLM50 Aberdeen City and Aberdeenshire |
| Local authority | Aberdeen City |
| Electoral ward | Tillydrone/Seaton/Old Aberdeen |
| Westminster constituency | Aberdeen North |
| Delivery location | TLM50 Aberdeen City and Aberdeenshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GECKO LABS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72268000 - Software supply services

## Release History

- 12 Nov 2025 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV543413
- 12 Jun 2025 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN532423

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN532423
  Online Chat Service for University of Aberdeen - Provision of a chat bot and live chat service.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV543413
  Online Chat Service for University of Aberdeen - Provision of a chat bot and live chat service.

## Notice URLs

- http://
- http://www.abdn.ac.uk/procurement
- http://www.publictendersscotland.publiccontractsscotland.gov.uk/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000801478

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000801478. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000801478.json.