---
title: "Management and maintenance of IT services"
ocid: "ocds-r6ebe6-0000801638"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000801638"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000801638.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000801638.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "MUSEUMS GALLERIES SCOTLAND"
published: "2025-08-29"
---

# Management and maintenance of IT services

Buyer: MUSEUMS GALLERIES SCOTLAND  
Current stage: Award  
OCID: ocds-r6ebe6-0000801638

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## Summary

The procurement process led by Museums Galleries Scotland (MGS), a central purchasing body in Edinburgh, sought to secure a provider for the management and maintenance of IT services. This tender, under the industry category of 'Recreation, culture and religion', was conducted using an open procurement method. The process began with an invitation to tender in June 2025, with the award granted in August 2025 to Mother Technologies Ltd. The contract, valued at GBP 76,469, is focused on efficient service management and delivery including incident support and the lifecycle management of end-user devices. The services are required in the UKM region, with a key deadline for the tender submission having been on the 7th of July 2025.

This contract presents significant opportunities for IT service providers, especially those with Microsoft Gold Partner accreditation or equivalent capabilities. Businesses experienced in managing IT infrastructure will find growth potential here, given the emphasis on innovation, sustainability, and comprehensive service delivery. MGS is looking for a partner to offer robust IT support to their growing team. This process allows firms to establish or strengthen relationships in the public sector while adhering to sustainability practices by managing refurbished or remanufactured devices. Such contracts are ideal for firms aiming to expand their footprint in the IT management arena within the public sector.

## Notice

MGS relies on a stable and well-managed IT infrastructure to support the daily operations of its team, which comprises of 43 end users but has potential to increase up to 50 over the course of the contract. The current managed services contract with an external provider will expire in October 2025, so MGS is now inviting tenders to manage and maintain its IT operations going forward. MGS is looking to appoint a single provider to oversee two key areas: service management and service delivery. This will involve ensuring that all IT systems are managed efficiently and securely, providing a seamless experience for users. The chosen provider will also be expected to offer incident support, resolving any issues as they arise. Further details and specific requirements for each area of service are outlined in the Invitation to Tender which is available at the Additional Documents section.

### Lot Information

Lot 1

The provider will work with MGS to provide and manage a range of services within the MGS IT environment including: 1. Service Management 2. Service Delivery MGS welcomes submissions from contractors with a strong understanding of IT services, particularly those accredited as a Microsoft Gold Partner or with an equivalent Solutions Partner designation. The ideal provider will bring a proactive and flexible approach to managing MGS's IT systems, with the ability to adapt to its specific needs and deliver high-quality support. MGS values innovation and creativity and is seeking a partner who can offer fresh solutions while maintaining reliability and consistency in service delivery. Part of the scope of work is to provide management and support of all end-user devices, including desktops, laptops, tablets, and phones. This includes the full lifecycle of devices: deployment, maintenance, updates, replacement, and end-of-life processes. In order to meet Scottish Government obligations around sustainability, if possible MGS would like to source a provider that is able to either provide and recycle refurbished or remanufactured devices, or is willing to configure, maintain and update these devices following purchase by MGS. All tenders must therefore include a note on the viability of this objective. Further details are available in the Invitation to Tender - see Additional Documents section.

Renewal: Renewals or extensions as required - see Invitation to Tender

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG538005 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Aug 2025 |
| Submission deadline | 7 Jul 2025 |
| Future notice date | Not specified |
| Award date | 27 Aug 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £82,500 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £76,469 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MUSEUMS GALLERIES SCOTLAND |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH2 3DN |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | City Centre |
| Westminster constituency | Edinburgh North and Leith |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MOTHER TECHNOLOGIES |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 50312600 - Maintenance and repair of information technology equipment
- 50312610 - Maintenance of information technology equipment
- 72000000 - IT services: consulting, software development, Internet and support
- 72212421 - Facilities management software development services
- 72223000 - Information technology requirements review services
- 72253000 - Helpdesk and support services
- 72267100 - Maintenance of information technology software
- 72267200 - Repair of information technology software

## Release History

- 29 Aug 2025 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG538005
- 13 Jun 2025 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN532480

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN532480&idx=2
  27th June 2025 - MGS Network Diagram
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN532480&idx=1
  13th June 2025 - Invitation to tender - Management and maintenance of IT services
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN532480
  Management and maintenance of IT services - MGS relies on a stable and well-managed IT infrastructure to support the daily operations of its team, which comprises of 43 end users but has potential to increase up to 50 over the course of the contract. The current managed services contract with an external provider will expire in October 2025, so MGS is now inviting tenders to manage and maintain its IT operations going forward. MGS is looking to appoint a single provider to oversee two key areas: service management and service delivery. This will involve ensuring that all IT systems are managed efficiently and securely, providing a seamless experience for users. The chosen provider will also be expected to offer incident support, resolving any issues as they arise. Further details and specific requirements for each area of service are outlined in the Invitation to Tender which is available at the Additional Documents section.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG538005
  Management and maintenance of IT services - MGS relies on a stable and well-managed IT infrastructure to support the daily operations of its team, which comprises of 43 end users but has potential to increase up to 50 over the course of the contract. The current managed services contract with an external provider will expire in October 2025, so MGS is now inviting tenders to manage and maintain its IT operations going forward. MGS is looking to appoint a single provider to oversee two key areas: service management and service delivery. This will involve ensuring that all IT systems are managed efficiently and securely, providing a seamless experience for users. The chosen provider will also be expected to offer incident support, resolving any issues as they arise. Further details and specific requirements for each area of service are outlined in the Invitation to Tender which is available at the Additional Documents section.

## Notice URLs

- http://
- http://www.museumsgalleriesscotland.org.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000801638
- https://www.museumsgalleriesscotland.org.uk/jobs/
- https://www.scotcourts.gov.uk/courts-and-tribunals/courts-tribunals-and-office-locations/find-us/edinburgh-sheriff-court-and-justice-of-the-peace-court/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000801638. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000801638.json.