---
title: "Parking Management Back Office Support"
ocid: "ocds-r6ebe6-0000802045"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000802045"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000802045.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000802045.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "WEST DUNBARTONSHIRE COUNCIL"
published: "2025-07-01"
---

# Parking Management Back Office Support

Buyer: WEST DUNBARTONSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000802045

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000802045)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000802045.json)

## Summary

West Dunbartonshire Council has completed the procurement process for Parking Management Back Office Support services, with Sagoss Limited awarded the contract. This tender falls under the industry category of General Public Services and is situated within the West Dunbartonshire Area. The procurement involved an open procedure and utilised the ESPO Parking Management Solutions Framework, civil enforcement solutions. The contract was signed on 14th May 2025, marking the completion of the process. The services will address the processing of Penalty Charge Notices and resident parking permits, aligning with relevant legislation including the Road Traffic Act 1991 and the Transport (Scotland) Act 2019.

This tender represents a significant opportunity for businesses in the parking management and enforcement industry. Companies specialising in management systems and payment processing could find potential growth by offering innovative solutions that meet the outlined requirements. Although Sagoss Limited emerged as the successful bidder, the participation in similar tenders could benefit medium to large businesses experienced in handling governmental contracts and complex service delivery within public service frameworks. The involvement of foreign bids highlights an open competitive scenario, paving the way for international business growth in the UK market.

## Notice

West Dunbartonshire Council is looking to introduce and appoint a service provider who shall be responsible for handling all issues relating to the processing of PCNs and resident parking permits in accordance with the content and timescales outlined in the relevant provisions of the Road Traffic Act 1991. The Transport (Scotland) Act 2019, the Road Traffic Regulation Act 1984 'Guidance on Decriminalised Parking Enforcement outside London' (Local Authority Circular 1/95)("the Guidance The route to market was a mini competition utilising the ESPO Parking Management Solutions Framework (Number 509!-23) Lot 4 (Civil Enforcement Solutions)

### Lot Information

Lot 1

West Dunbartonshire Council is looking to introduce and appoint a service provider who shall be responsible for handling all issues relating to the processing of PCNs and resident parking permits in accordance with the content and timescales outlined in the relevant provisions of the Road Traffic Act 1991. The Transport (Scotland) Act 2019, the Road Traffic Regulation Act 1984 'Guidance on Decriminalised Parking Enforcement outside London' (Local Authority Circular 1/95)("the Guidance"). The tasks which WDC will delegate to the appointed service provider include but are not limited to: 1. The provision of a management system for the processing of PCNs 2. Processing challenges and appeals against PCNs. 3. Receipt of income arising from PCNs through post, phone and web payments. 4. The management of accounts relating to PCNs. 5. The provision of a system for reporting PCNs and accounts information. 6. Reporting on matters relating to PCN processing. 7. Collating supporting evidence for any appeals via PBLTS.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL533644 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Jul 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 14 May 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £112,271 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST DUNBARTONSHIRE COUNCIL |
| Locality | DUMBARTON |
| Post town | Glasgow |
| Postcode | G82 1QL |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM31 East Dunbartonshire and West Dunbartonshire |
| Local authority | West Dunbartonshire |
| Electoral ward | Dumbarton |
| Westminster constituency | West Dunbartonshire |
| Delivery location | TLM81 East Dunbartonshire, West Dunbartonshire, and Helensburgh and Lomond |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SAGOSS |

## CPV Codes

### Divisions

- 38 - Laboratory, optical and precision equipments (excl. glasses)
- 51 - Installation services (except software)
- 63 - Supporting and auxiliary transport services; travel agencies services
- 98 - Other community, social and personal services

### Codes

- 38730000 - Parking meters
- 51214000 - Installation services of parking meter equipment
- 63712400 - Parking services
- 98351110 - Parking enforcement services

## Release History

- 1 Jul 2025 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL533644

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL533644
  Parking Management Back Office Support - West Dunbartonshire Council is looking to introduce and appoint a service provider who shall be responsible for handling all issues relating to the processing of PCNs and resident parking permits in accordance with the content and timescales outlined in the relevant provisions of the Road Traffic Act 1991. The Transport (Scotland) Act 2019, the Road Traffic Regulation Act 1984 'Guidance on Decriminalised Parking Enforcement outside London' (Local Authority Circular 1/95)("the Guidance The route to market was a mini competition utilising the ESPO Parking Management Solutions Framework (Number 509!-23) Lot 4 (Civil Enforcement Solutions)

## Notice URLs

- http://
- http://www.west-dunbarton.gov.uk/business/suppliers/procurement/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000802045

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000802045. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000802045.json.