--- title: "Market Engagement - ScotRail Ticket Office and Mobile Retail and Validation Solutions" ocid: "ocds-r6ebe6-0000802868" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000802868" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000802868.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000802868.json" source: "Public Contracts Scotland" current_stage: "Planning" buyer: "SCOTRAIL TRAINS LIMITED ." published: "2025-07-01" --- # Market Engagement - ScotRail Ticket Office and Mobile Retail and Validation Solutions Buyer: SCOTRAIL TRAINS LIMITED . Current stage: Planning OCID: ocds-r6ebe6-0000802868 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000802868) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000802868.json) ## Summary ScotRail Trains Limited is in the planning stage of a procurement process titled "Market Engagement - ScotRail Ticket Office and Mobile Retail and Validation Solutions." This initiative falls under the industry category of Railway Services and pertains to the procurement of goods. The project aims to modernise the existing ticket office and mobile retail systems with potential integration to a centralised back office for enhanced customer experience. Suppliers across Scotland are invited to partake in this market engagement, which will take place in various ScotRail locations including ticket offices and stations. Interested vendors should submit their completed questionnaires by 12pm on Wednesday, 23rd July 2025. This tender presents a significant opportunity for businesses specialising in the development and supply of RSP accredited ticketing systems and mobile retail solutions. Companies with experience in these areas or those capable of offering innovative integration with centralised systems stand to benefit greatly from this project. By engaging in this preliminary market exploration, businesses can establish a foothold with ScotRail and influence the strategy shaping future tender documents. This is an ideal opportunity for businesses looking to expand their operations within the UK's rail infrastructure sector. ## Notice ScotRail are conducting market engagement to understand the capabilities of potential suppliers to provide RSP accredited ticket office and mobile retail and validation solutions. We are seeking to modernise our offering, including the potential to integrate with a centralised back office providing a seamless customer experience across channels. The roll-out will be across the geography of Scotland covering the ScotRail locations including Ticket Offices, Stations and Offices. We invite suppliers to review the information provided and complete a short questionnaire via our Wax Digital e-sourcing portal which can be accessed here - https://scotrail.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ListEvents.aspx ScotRail will review the information provided and intend to engage further with suppliers who have the relevant experience and capabilities. This assessment will shape our strategy and tender documents for the future of these services. The deadline for submitting your completed questionnaire is by 12pm Wednesday 23rd July 2025 ### Lot Information Lot 1 ScotRail are conducting market engagement to understand the capabilities of potential suppliers to provide RSP accredited ticket office and mobile retail and validation solutions. We are seeking to modernise our offering, including the potential to integrate with a centralised back office providing a seamless customer experience across channels. The roll-out will be across the geography of Scotland covering the ScotRail locations including Ticket Offices, Stations and Offices. We invite suppliers to review the information provided and complete a short questionnaire via our Wax Digital e-sourcing portal which can be accessed here - https://scotrail.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ListEvents.aspx ScotRail will review the information provided and intend to engage further with suppliers who have the relevant experience and capabilities. This assessment will shape our strategy and tender documents for the future of these services. The deadline for submitting your completed questionnaire is by 12pm Wednesday 23rd July 2025.. For further information and to submit a completed questionnaire please access our Wax e-sourcing portal here - https://scotrail.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ListEvents.aspx ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL533622 | | Notice type | OJEU - F4 - Prior Information Notice (Utilities) | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 1 Jul 2025 | | Submission deadline | Not specified | | Future notice date | 1 Oct 2025 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SCOTRAIL TRAINS LIMITED . | | Locality | GLASGOW | | Post town | Glasgow | | Postcode | G2 6HQ | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM3 West Central Scotland | | ITL 3 | TLM32 Glasgow City | | Local authority | Glasgow City | | Electoral ward | Anderston/City/Yorkhill | | Westminster constituency | Glasgow North | | Delivery location | TLM Scotland | ## CPV Codes ### Divisions - 30 - Office and computing machinery, equipment and supplies except furniture and software packages - 42 - Industrial machinery - 48 - Software package and information systems - 50 - Repair and maintenance services ### Codes - 30144200 - Ticket-issuing machines - 42991230 - Ticket printers - 48000000 - Software package and information systems - 50316000 - Maintenance and repair of ticket-issuing machinery ## Release History - 1 Jul 2025 at 00:00 - Planning - OJEU - F4 - Prior Information Notice (Utilities) - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL533622 ## Documents - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL533622 Market Engagement - ScotRail Ticket Office and Mobile Retail and Validation Solutions - ScotRail are conducting market engagement to understand the capabilities of potential suppliers to provide RSP accredited ticket office and mobile retail and validation solutions. We are seeking to modernise our offering, including the potential to integrate with a centralised back office providing a seamless customer experience across channels. The roll-out will be across the geography of Scotland covering the ScotRail locations including Ticket Offices, Stations and Offices. We invite suppliers to review the information provided and complete a short questionnaire via our Wax Digital e-sourcing portal which can be accessed here - https://scotrail.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ListEvents.aspx ScotRail will review the information provided and intend to engage further with suppliers who have the relevant experience and capabilities. This assessment will shape our strategy and tender documents for the future of these services. The deadline for submitting your completed questionnaire is by 12pm Wednesday 23rd July 2025 ## Notice URLs - http:// - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000802868 - https://scotrail.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ListEvents.aspx - https://www.scotrail.co.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000802868. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000802868.json.