---
title: "Customer Service Review System Generation 2"
ocid: "ocds-r6ebe6-0000804411"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000804411"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000804411.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000804411.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "THE CITY OF EDINBURGH COUNCIL"
published: "2025-07-15"
---

# Customer Service Review System Generation 2

Buyer: THE CITY OF EDINBURGH COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000804411

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000804411)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000804411.json)

## Summary

The City of Edinburgh Council has concluded its procurement process for a Customer Service Review System under the title "Customer Service Review System Generation 2", utilising the Crown Commercial Services G-Cloud 14 framework (RM1557.14). This contract falls under the services category within the UK region, specifically at the council's address in Edinburgh. The process was conducted using the open procurement method, achieving the award stage successfully, with the contract being signed with Gartner, the supplier, on 10th July 2025. The total contract value is set at £145,800, and the related industry classification code is 72000000.

This procurement presents an opportunity for businesses that specialise in providing cloud-based customer service solutions and systems, particularly those with experience in integrating with government frameworks. Enterprises looking to expand their services in the public sector or those aiming to partner with large-scale organisations like The City of Edinburgh Council could find substantial growth potential in tenders from frameworks like G-Cloud 14. While the open procurement method provides access for various companies, establishing a strong profile in government contract frameworks could enhance competitiveness and help capture similar opportunities in the future.

## Notice

Award of contract on Crown Commercial Services GCloud 14 framework (RM1557.14) for Customer Service Review System Generation 2.

### Lot Information

Lot 1

Award of contract on Crown Commercial Services GCloud 14 framework (RM1557.14) for Customer Service Review System Generation 2.. Please refer to https://www.crowncommercial.gov.uk/agreements/RM1557.14

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL534707 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Jul 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 10 Jul 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £145,800 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE CITY OF EDINBURGH COUNCIL |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH8 8BG |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | City Centre |
| Westminster constituency | Edinburgh East and Musselburgh |
| Delivery location | TLM75 City of Edinburgh |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GARTNER |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 15 Jul 2025 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL534707

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL534707
  Customer Service Review System Generation 2 - Award of contract on Crown Commercial Services GCloud 14 framework (RM1557.14) for Customer Service Review System Generation 2.

## Notice URLs

- http://
- http://www.edinburgh.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000804411
- https://www.crowncommercial.gov.uk/agreements/RM1557.14

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000804411. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000804411.json.