---
title: "CCS Call Off RM1557.14 Lot 2 Cloud Software - ITSM Software"
ocid: "ocds-r6ebe6-0000805170"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000805170"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000805170.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000805170.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SHETLAND ISLANDS COUNCIL"
published: "2025-07-24"
---

# CCS Call Off RM1557.14 Lot 2 Cloud Software - ITSM Software

Buyer: SHETLAND ISLANDS COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000805170

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000805170)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000805170.json)

## Summary

The procurement process for the "CCS Call Off RM1557.14 Lot 2 Cloud Software - ITSM Software" contract was managed by Shetland Islands Council, a regional local authority based in Lerwick, Shetland. This contract is categorised under the industry segment of general public services and covers the procurement of goods, specifically related to a social care case management system. The procurement has reached the award and contract stage, with the contract being signed on 18 July 2025. The process employed a limited procurement method, executed without prior publication of a call for competition, with the products being readily available from a CCS Framework (RM6259-Lot 2 ITSM). The contract, valued at GBP 1,754,304, was awarded to The Access Group, an SME contractor based in the UK.

This tender offers substantial opportunities for business growth, particularly for businesses providing cloud software solutions, IT service management software, or specialising in social care management systems. Businesses with capabilities in delivering high-value IT solutions and those familiar with government frameworks, such as CCS Frameworks, are well-suited for similar future opportunities. Moreover, SMEs, like The Access Group, stand a promising chance in the provision of bespoke software packages that meet specific governmental needs. Such tenders can serve as a platform to build credibility and establish a foothold in government contracts, especially within the UK's public service sectors.

## Notice

Social Care Case Management System

### Procurement Information

Available from a CCS Framework- RM6259-Lot 2 ITSM

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL535326 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jul 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 18 Jul 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,754,304 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SHETLAND ISLANDS COUNCIL |
| Locality | SHETLAND |
| Post town | Lerwick |
| Postcode | ZE1 0LZ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM2 Highlands and Islands |
| ITL 3 | TLM20 Highlands and Islands |
| Local authority | Shetland Islands |
| Electoral ward | Lerwick North and Bressay |
| Westminster constituency | Orkney and Shetland |
| Delivery location | TLM66 Shetland Islands |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THE ACCESS GROUP |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 24 Jul 2025 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL535326

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL535326
  CCS Call Off RM1557.14 Lot 2 Cloud Software - ITSM Software - Social Care Case Management System

## Notice URLs

- http://
- http://www.shetland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000805170

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000805170. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000805170.json.