--- title: "IT Service Management System" ocid: "ocds-r6ebe6-0000806408" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000806408" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000806408.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000806408.json" source: "Public Contracts Scotland" current_stage: "Planning" buyer: "SOUTH LANARKSHIRE COUNCIL" published: "2025-08-05" --- # IT Service Management System Buyer: SOUTH LANARKSHIRE COUNCIL Current stage: Planning OCID: ocds-r6ebe6-0000806408 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000806408) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000806408.json) ## Summary South Lanarkshire Council is in the planning stage of procuring an IT Service Management System, as indicated in the recent notice dated 5th August 2025. The procurement falls under the services category, with a focus on integrating a cloud-hosted solution to replace the current internally-hosted system. This transition aims to support improved workflows and incorporate modern technologies such as automated processes and analytics. Located in South Lanarkshire, this procurement is a regional initiative and is guided by the Council's commitment to market engagement. Prospective completion of the market engagement questionnaire is requested by 26th August 2025, providing businesses the opportunity to understand the council's requirements ahead of the official tender release. This tender represents a significant opportunity for businesses specialising in IT services, particularly those experienced with cloud solutions and automated service management systems. Companies offering innovative technologies such as chatbots and self-service platforms, along with capabilities in employee management and analytics, would be well-suited to compete for this contract. The open market engagement phase offers businesses the chance to influence the final tender document, ensuring a competitive and informed procurement process that aligns with South Lanarkshire Council's focus on transparency and efficiency. ## Notice This Market Engagement Questionnaire is being made publicly available to any organisations interested in the provision of an IT Service Management System (ITSM) for South Lanarkshire Council (the Council). This exercise is intended to provide potential bidders with the opportunity to view and comment on the Council's requirements if they wish to do so. This builds on a commitment to engage with the market, by sharing information and seeking input from the market to enable us to develop the final Invitation to Tender (ITT) in a fair and transparent manner. This exercise is to ensure that the final ITT provides all tenderers with a clear understanding of the Council's requirements and help reduce the number of questions that may be raised in the Tender Period. Please refer to the attached Market Engagement Questionnaire for further details on the requirement. ### Lot Information Lot 1 South Lanarkshire Council has been using the same IT Service Management System for several years. This system is currently hosted internally on Microsoft Windows Servers and is utilised by IT Service staff, support teams within the organisation, and external IT contractors who provide services to the Council. It supports workflow, problem and incident management, service request (change) management, asset configuration, and inventory management. The Council is now considering transitioning to a UK cloud-hosted IT Service Management System. The goal is to retain all existing functionalities while incorporating newer technologies such as employee onboarding and offboarding, self-service, automated workflows, chat/service bots, license management, analytics, and dashboards. This transition aims to streamline IT services, reducing hardware and manual overhead costs. The procurement route has yet to be decided. A market engagement questionnaire has been issued with the PIN notice which will assist the Council to determine the most appropriate route to market.. No additional information available. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG536282 | | Notice type | PCS Notice - Website Prior Information Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 5 Aug 2025 | | Submission deadline | Not specified | | Future notice date | 1 Feb 2027 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £390,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SOUTH LANARKSHIRE COUNCIL | | Locality | HAMILTON | | Post town | Motherwell | | Postcode | ML3 0AA | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM9 Southern Scotland | | ITL 3 | TLM95 South Lanarkshire | | Local authority | South Lanarkshire | | Electoral ward | Hamilton North and East | | Westminster constituency | Hamilton and Clyde Valley | | Delivery location | TLM95 South Lanarkshire | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48612000 - Database-management system - 72222300 - Information technology services ## Release History - 5 Aug 2025 at 00:00 - Planning - PCS Notice - Website Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG536282 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG536282&idx=1 5th August 2025 - Please complete and return by 12 noon on 26 August 2025. - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG536282 IT Service Management System - This Market Engagement Questionnaire is being made publicly available to any organisations interested in the provision of an IT Service Management System (ITSM) for South Lanarkshire Council (the Council). This exercise is intended to provide potential bidders with the opportunity to view and comment on the Council's requirements if they wish to do so. This builds on a commitment to engage with the market, by sharing information and seeking input from the market to enable us to develop the final Invitation to Tender (ITT) in a fair and transparent manner. This exercise is to ensure that the final ITT provides all tenderers with a clear understanding of the Council's requirements and help reduce the number of questions that may be raised in the Tender Period. Please refer to the attached Market Engagement Questionnaire for further details on the requirement. ## Notice URLs - http:// - http://www.southlanarkshire.gov.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000806408 - https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=806408 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000806408. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000806408.json.