---
title: "Provision of Telephony Services"
ocid: "ocds-r6ebe6-0000806560"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000806560"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000806560.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000806560.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "CALEDONIA HOUSING ASSOCIATION"
published: "2025-08-06"
---

# Provision of Telephony Services

Buyer: CALEDONIA HOUSING ASSOCIATION  
Current stage: Award  
OCID: ocds-r6ebe6-0000806560

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000806560.json)

## Summary

The Caledonia Housing Association has completed the procurement process for a telephony services contract, awarded to Social Telecoms CIC. This contract, under the Procurement for Housing (PfH) Framework, Lot 3, focuses on delivering cloud-based telephony solutions to replace existing infrastructure. The contract is valued at £216,237.73 and is expected to enhance communications across the organisation. Located in Perth, Scotland (UKM), the contract includes a three-year duration with potential extensions of two additional years. The procurement method was open, and various pre-market engagements were conducted to ensure best value, resulting in its award by 5th August 2025. This falls under the housing and community amenities category, reflecting the Caledonia Housing Association's commitment to leveraging modern technology for enhanced communications within housing operations.

This tender offers significant opportunities for business growth, particularly for firms specialising in telephony and communication services that are poised to transition traditional systems to cloud-based solutions. Ideal candidates for such contracts would include small to medium enterprises (SMEs) like Social Telecoms CIC, which already holds a track record of providing innovative multi-platform solutions. This call-off from an established framework illustrates the potential for repeat business and further partnerships within the public housing sector. Businesses providing AI-enhanced call management, secure payment capabilities, or integrated communications would find lucrative prospects in similar future tenders.

## Notice

Caledonia Housing Association Limited has awarded a direct call-off contract to Social Telecoms CIC under the Procurement for Housing (PfH) Framework for Lot 3 - Total Communications Solutions. The contract, for a period of three years with an optional two-year extension, aims to replace the current telephony system. The new solution will be a cloud-based telephony service to eliminate dependency on the current hosting arrangements and address issues with outdated technology and poor supplier performance.

### Lot Information

Lot 1

The contract covers the design, supply, implementation, and ongoing support of a cloud-based unified communications solution to replace Caledonia Housing Association's legacy telephony infrastructure. Delivered by Social Telecoms CIC under the Zoom platform, the solution provides integrated voice and video communications, AI-enhanced call management, Zoom Rooms for collaboration and room booking, call transcription, and PCI-DSS compliant secure payment capabilities. It supports both office-based and mobile staff, improving communication, service delivery, and user experience across the organisation. The contract was awarded under the Procurement for Housing (PfH) Framework - Lot 3 (Total Communications Solutions).

Options: The contract includes two optional extension periods of 12 months each, subject to performance and agreement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG536431 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Aug 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 5 Aug 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £216,237 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CALEDONIA HOUSING ASSOCIATION |
| Locality | PERTH |
| Post town | Perth |
| Postcode | PH2 0PA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM0 Eastern Scotland |
| ITL 3 | TLM02 Perth and Kinross, and Stirling |
| Local authority | Perth and Kinross |
| Electoral ward | Perth City South |
| Westminster constituency | Perth and Kinross-shire |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOCIAL TELECOMS |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64210000 - Telephone and data transmission services
- 64215000 - IP telephone services

## Release History

- 6 Aug 2025 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG536431

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG536431
  Provision of Telephony Services - Caledonia Housing Association Limited has awarded a direct call-off contract to Social Telecoms CIC under the Procurement for Housing (PfH) Framework for Lot 3 - Total Communications Solutions. The contract, for a period of three years with an optional two-year extension, aims to replace the current telephony system. The new solution will be a cloud-based telephony service to eliminate dependency on the current hosting arrangements and address issues with outdated technology and poor supplier performance.

## Notice URLs

- http://
- http://www.caledoniaha.co.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000806560

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000806560. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000806560.json.