---
title: "SPS-02244 Microsoft Service Support"
ocid: "ocds-r6ebe6-0000807440"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000807440"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000807440.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000807440.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH PRISON SERVICE"
published: "2025-11-04"
---

# SPS-02244 Microsoft Service Support

Buyer: SCOTTISH PRISON SERVICE  
Current stage: Award  
OCID: ocds-r6ebe6-0000807440

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000807440)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000807440.json)

## Summary

See notice for full details.

## Notice

The SPS require the provision of support for its MS based portfolio. This shall include but is not limited to the following: -Technical Support - Organisation wide 24/7 problem resolution support - As needed without limit on hours spent resolving or number of incidents. -Backoff and escalation to Microsoft for Critical / escalated incidents if the bidder is unable to resolve. -Escalation Management - Named resource assigned for critical issues. -IT health - On Demand assessments and Operational Surveys, including setup and configuration services (Numbers/costs to be detailed in tender) -Account Management - Designated Customer Success Account Manager -Optional Technical Training - On demand Videos, hands on labs, learning paths and expert led webcasts. (Numbers/costs to be detailed in tender)

### Lot Information

Lot 1

SPS procured and awarded this project via the Scottish Government DPS for Digital Technology and Cyber Services- Lot 1 (Digital Technology Projects and Services). An Invitation to Quote (ITQ) was published by SPS via the Public Contracts Scotland - Tender (PCS-T) portal and was made available to all suppliers on the DPS. Quote responses were then evaluated by the SPS in accordance with the ITQ Guide to Scoring.

### Procurement Information

SPS utilised the Mini-Competition route via the Scottish Government DPS for Digital Technology and Cyber Services- Lot 1 (Digital Projects and Services).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV542698 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Nov 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 15 Aug 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £282,900 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH PRISON SERVICE |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9DJ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRIDGEALL |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 4 Nov 2025 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV542698

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV542698
  SPS-02244 Microsoft Service Support - The SPS require the provision of support for its MS based portfolio. This shall include but is not limited to the following: -Technical Support - Organisation wide 24/7 problem resolution support - As needed without limit on hours spent resolving or number of incidents. -Backoff and escalation to Microsoft for Critical / escalated incidents if the bidder is unable to resolve. -Escalation Management - Named resource assigned for critical issues. -IT health - On Demand assessments and Operational Surveys, including setup and configuration services (Numbers/costs to be detailed in tender) -Account Management - Designated Customer Success Account Manager -Optional Technical Training - On demand Videos, hands on labs, learning paths and expert led webcasts. (Numbers/costs to be detailed in tender)

## Notice URLs

- http://
- http://www.sps.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000807440

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000807440. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000807440.json.