--- title: "RCH656 - Out of Hours Call Service" ocid: "ocds-r6ebe6-0000807450" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000807450" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000807450.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000807450.json" source: "Public Contracts Scotland" current_stage: "Tender" buyer: "RIVER CLYDE HOMES" published: "2025-08-15" --- # RCH656 - Out of Hours Call Service Buyer: RIVER CLYDE HOMES Current stage: Tender OCID: ocds-r6ebe6-0000807450 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000807450) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000807450.json) ## Summary The procurement process initiated by River Clyde Homes seeks to hire a company for an 'Out of Hours' call service, aimed at servicing housing and community amenities. This open tender process, identified as RCH656, falls under the services industry category, and is specifically located in Inverclyde, UKM83. The tender process is at the active stage, with electronic submissions required by 1st September 2025 at 12:00 PM. The service must be operational by the first week of October, and the initial contract is set for two years, with potential extensions. River Clyde Homes is the buying organisation, and the process will adhere to open procedure procurement methods. The bidding process includes various formal requirements, such as electronic submissions through Public Contracts Scotland, and emphasis is placed on technical and economic selection criteria. This tender presents significant opportunities for businesses that specialise in telecommunication services, specifically those adept at providing reliable 'Out of Hours' telephony support. The companies that can demonstrate technical competence, experience, and the ability to implement their services swiftly by the stipulated October deadline would find themselves well-positioned to secure the contract. Potential bidders should possess the capacity to comply with the contract terms, which include electronic invoicing and adherence to performance metrics defined in the tender documents. With the opportunity for contract renewal, successful bidders may anticipate a long-term engagement, providing a sustained avenue for business growth within the region. ## Notice River Clyde Homes are looking to procure an experienced and competent company to provide out of hours telephony services. ### Lot Information Lot 1 River Clyde Homes requires to procure the services of an experienced and competent company to provide an 'Out of Hours' telephony service for our tenants. A detailed specification for the service required is provided at Appendix F. This should be read and fully understood before submitting a tender response. The service must be implemented and operational by first week in October, only companies who can meet this timescale should submit a tender offer. The appointment will initially be for a period of two years, with an option to extend for a further two 12-month periods, subject to contract performance and the agreement of the successful bidder. Interested parties must first evidence to River Clyde Homes via the SPD that they have the requisite technical capacity, and experience to undertake works of this nature before they will be taken forward to the full tender evaluation. Renewal: The appointment will initially be for a period of two years, with an option to extend for a further two 12-month periods, subject to contract performance and the agreement of the successful bidder. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG537093 | | Notice type | PCS Notice - Website Contract Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 15 Aug 2025 | | Submission deadline | 1 Sep 2025 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | August 2029 | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | RIVER CLYDE HOMES | | Locality | GREENOCK | | Post town | Paisley | | Postcode | PA15 2UZ | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM3 West Central Scotland | | ITL 3 | TLM33 Inverclyde, East Renfrewshire, and Renfrewshire | | Local authority | Inverclyde | | Electoral ward | Inverclyde East Central | | Westminster constituency | Inverclyde and Renfrewshire West | | Delivery location | TLM83 Inverclyde, East Renfrewshire, and Renfrewshire | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79510000 - Telephone-answering services - 79511000 - Telephone operator services - 79512000 - Call centre ## Release History - 15 Aug 2025 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG537093 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG537093&idx=3 15th August 2025 - RCH656 - Appendix B - Pricing Schedule - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG537093&idx=4 15th August 2025 - RCH656 - Appendix C - Contract Ts & Cs - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG537093&idx=5 15th August 2025 - RCH656 - Appendix D - Certification - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG537093&idx=6 15th August 2025 - RCH656 - Appendix E - Specification - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG537093&idx=7 15th August 2025 - RCH656 - Appendix F - Data Protection Checklist - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG537093&idx=1 15th August 2025 - RCH656 - Out of Hours Call Service Invitation to Tender - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG537093&idx=2 15th August 2025 - RCH656 - Appendix A - Tender Response Document - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG537093 RCH656 - Out of Hours Call Service - River Clyde Homes are looking to procure an experienced and competent company to provide out of hours telephony services. ## Notice URLs - http:// - http://riverclydehomes.org.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000807450 - https://www.publiccontractsscotland.gov.uk - https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=807450 - https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=807450 - https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000807450. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000807450.json.