---
title: "Social Security Scotland Live Service Team"
ocid: "ocds-r6ebe6-0000809136"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000809136"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000809136.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000809136.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SOCIAL SECURITY SCOTLAND"
published: "2025-09-12"
---

# Social Security Scotland Live Service Team

Buyer: SOCIAL SECURITY SCOTLAND  
Current stage: Award  
OCID: ocds-r6ebe6-0000809136

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000809136)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000809136.json)

## Summary

The contracting authority, Social Security Scotland, located in Dundee, has concluded the contract for the "Social Security Scotland Live Service Team" project. This procurement falls under the general public services category and is classified with the CPV code 72000000. The procurement process is administered via the Social Programme Management (SPM) Dynamic Purchasing System, using a restricted procedure method. The contract, valued at £9,700,000, was signed on 23rd December 2021, and the related services are to be delivered in Glasgow. This award is currently active, marking the procurement stage as complete, with previous opportunities for bid submission having concluded as of the latest activity on 12th September 2025.

This contract presents substantial opportunities for organisations, particularly those capable of delivering high-quality service solutions in the public sector domain. The project allows for a significant extension of up to 24 months and offers flexibility for increased roles or service demand adaptation, suggesting considerable potential for ongoing work. While Mphasis UK Limited, a large-scale enterprise, has secured the main contract, opportunities for future tendering could appeal to large consultancies; however, smaller firms might benefit from subcontracting or partnerships. Additionally, the requirement to create apprenticeships within deprived areas reinforces Social Security Scotland’s commitment to community impact and offers growth potential through socially responsible business practices.

## Notice

Award of Social Security Scotland Live Service Team under the Social Programme Management (SPM) Dynamic Purchasing System

### Lot Information

Lot 1

Call-off from Lot 2 (SPM Resources) of Social Programme Management (SPM) Dynamic Purchasing System for Social Security Scotland Live Service Team.. This is not a fixed-price contract, so actual spend may differ from the stated value. This notice was first published on PCS under ref:FEB441350. This retrospective publication on Find a Tender is being made to fulfil our obligation under Regulation 51(5) of the Public Contracts (Scotland) Regulations 2015.

Options: There is an option to extend the term of this contract for up to 24 months. The estimated cost of such extension has been factored into the contract value stated above. The contract includes provisions that allow for flexibility in resource levels throughout the contract term. This means that additional roles or increased volumes of existing roles may be brought in to meet changing service demands, including short-term spikes or emerging technical requirements. As a result, the actual spend may vary from the published contract value to accommodate these adjustments, in line with the contract's terms.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP539085 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Sep 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 23 Dec 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £9,700,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOCIAL SECURITY SCOTLAND |
| Locality | DUNDEE |
| Post town | Dundee |
| Postcode | DD1 4BF |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM0 Eastern Scotland |
| ITL 3 | TLM03 Angus and Dundee City |
| Local authority | Dundee City |
| Electoral ward | Maryfield |
| Westminster constituency | Dundee Central |
| Delivery location | TLM82 Glasgow City |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MPHASIS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 12 Sep 2025 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP539085

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP539085
  Social Security Scotland Live Service Team - Award of Social Security Scotland Live Service Team under the Social Programme Management (SPM) Dynamic Purchasing System

## Notice URLs

- http://
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000809136
- https://scotcourts.gov.uk/
- https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/
- https://www.mphasis.com/home.html
- https://www.socialsecurity.gov.scot/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000809136. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000809136.json.