---
title: "Variation 2 - ITSM Service Desk Solution 2023 - Extend by 12 months"
ocid: "ocds-r6ebe6-0000809471"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000809471"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000809471.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000809471.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "CROWN OFFICE AND PROCURATOR FISCAL SERVICE"
published: "2025-09-05"
---

# Variation 2 - ITSM Service Desk Solution 2023 - Extend by 12 months

Buyer: CROWN OFFICE AND PROCURATOR FISCAL SERVICE  
Current stage: Award  
OCID: ocds-r6ebe6-0000809471

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000809471)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000809471.json)

## Summary

The contracting process involves a variation of an existing contract managed by the Crown Office and Procurator Fiscal Service, a central purchasing body located in Edinburgh, UK. This contract, titled "Variation 2 - ITSM Service Desk Solution 2023 - Extend by 12 months," falls under the services industry category, specifically involving social protection. The procurement process, using the open procedure method, has reached the award stage with the contract being signed on 27 September 2023. The key detail of the variation is its extension for 12 months, with the service set to conclude no later than 16 September 2026.

This contract presents an opportunity primarily for large-scale business entities, such as IT service providers, due to its size and scope. Engaging in service desk solutions within the framework of the Crown Commercial Services G Cloud 13 offers substantial growth potential. Freshworks Inc, a large supplier based in London, has been awarded this contract, indicating that companies with a similar profile and capabilities could well-suit this category of contracts. Expanding into public sector contracts provides a stable and scalable growth path for businesses specialising in IT solutions.

## Notice

Variation to contract to extend by 12 months - ending no later than 16/09/2026.

### Lot Information

Lot 1

This is in relation to a variation to the current contract - to extend for a further 12 months. Ending no later than 16/09/2026

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP538626 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Sep 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 27 Sep 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £150,120 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN OFFICE AND PROCURATOR FISCAL SERVICE |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH1 1LA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | City Centre |
| Westminster constituency | Edinburgh East and Musselburgh |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72222300 - Information technology services

## Release History

- 5 Sep 2025 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP538626

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP538626
  Variation 2 - ITSM Service Desk Solution 2023 - Extend by 12 months - Variation to contract to extend by 12 months - ending no later than 16/09/2026.

## Notice URLs

- http://
- http://www.copfs.gov.uk/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000809471

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000809471. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000809471.json.