--- title: "TW004-21 Healing Process Administration and Mediation Support" ocid: "ocds-r6ebe6-0000810258" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000810258" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000810258.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000810258.json" source: "Public Contracts Scotland" current_stage: "Award" buyer: "NHS HIGHLAND" published: "2025-09-23" --- # TW004-21 Healing Process Administration and Mediation Support Buyer: NHS HIGHLAND Current stage: Award OCID: ocds-r6ebe6-0000810258 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000810258) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000810258.json) ## Summary The public procurement process, led by NHS Highland, focuses on the "TW004-21 Healing Process Administration and Mediation Support" under the industry category of services, specifically within the healthcare sector located in Inverness (region UKM6). As of 23rd September 2025, the procurement stage includes award and contract updates, with past key dates such as the contract period from 2nd June 2020 to 1st June 2022. This tender employed a limited procurement method, specifically awarding the contract without prior publication of a call for competition due to its highly specialised nature requiring skilled mediators familiar with NHS Highland's challenges. The original contract was awarded to CMP, an SME based in Royston, indicating a historical completion status with a signed date of 12th December 2024 and a contract value of £143,760.07 GBP. This procurement offers meaningful opportunities for businesses with expertise in mediation and investigation, particularly those that cater to healthcare institutions' specialised needs. The involvement of CMP in previous contracts highlights the potential for businesses with strong collaboration history or niche skills to expand within the public sector. Small and medium-sized enterprises (SMEs) with the capability to engage in technical and authoritative consultancy work stand to benefit, as this tender demonstrates. Firms interested in providing similar services across other regions could leverage this reference of past collaboration and proficiency in meeting NHS Highland's specialised requirements. ## Notice Healing process administration and mediation support. ### Lot Information Lot 1 This is a highly specialised consultancy requiring skilled mediators/investigators who understand the challenges that NHS Highland is dealing with and can respond efficiently and effectively to the needs to mobilise a healing process across Highland. ### Procurement Information This is a highly specialised consultancy requiring skilled mediators/investigators who understand the challenges that NHS Highland is dealing with and can respond efficiently and effectively to the needs to mobilise a healing process across Highland. CMP are already working with NHS Highland by providing mediation and investigation support and this additional work dovetails very well with their existing role - essentially an extension to the work that they are doing. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP539850 | | Notice type | OJEU - F20 - Modification Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Limited | | Procurement method details | Award procedure without prior publication of a call for competition | | Tender suitability | Not specified | | Awardee scale | SME | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 23 Sep 2025 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 2 Jun 2020 | | Contract period | 2 Jun 2020 - 1 Jun 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | £400,660 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Not specified | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS HIGHLAND | | Locality | INVERNESS | | Post town | Inverness | | Postcode | IV2 3BW | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM2 Highlands and Islands | | ITL 3 | TLM20 Highlands and Islands | | Local authority | Highland | | Electoral ward | Inverness South | | Westminster constituency | Inverness, Skye and West Ross-shire | | Delivery location | TLM6 Highlands and Islands | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | CMP | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79414000 - Human resources management consultancy services ## Release History - 23 Sep 2025 at 00:00 - AwardUpdate - OJEU - F20 - Modification Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP539850 - 15 Sep 2025 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP539243 ## Documents - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP539243 HH338-24- TW004-21 Investigation Services - Healing process administration and mediation support. - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP539850 TW004-21 Healing Process Administration and Mediation Support ## Notice URLs - http:// - http://www.nhshighland.scot.nhs.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000810258 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000810258. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000810258.json.