---
title: "RCH656 - Out of Hours Call Service"
ocid: "ocds-r6ebe6-0000810710"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000810710"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000810710.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000810710.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "RIVER CLYDE HOMES"
published: "2025-11-19"
---

# RCH656 - Out of Hours Call Service

Buyer: RIVER CLYDE HOMES  
Current stage: Award  
OCID: ocds-r6ebe6-0000810710

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000810710)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000810710.json)

## Summary

River Clyde Homes, a body governed by public law, is seeking to procure an experienced and competent company to provide an out of hours telephony service titled "RCH656 - Out of Hours Call Service". This procurement falls under the housing and community amenities sector and is specifically targeted at the Inverclyde region (UKM83). The contract is currently in the tender stage with the final submission deadline set for 3rd October 2025 at 12:00 PM. Prospective suppliers must submit their bids electronically through the designated portal. The contract, available through an open procedure, will initially run for two years, with the potential for extension based on performance. The service is expected to commence in November 2025, ensuring operational readiness soon after selection.

This tender presents significant opportunities for businesses with expertise in telephony services, particularly those experienced in handling out of hours operations. Companies with a proven track record of reliability and readiness to meet the demanding timelines are well-suited for this contract. The potential for extending the contract based on performance allows businesses to establish a long-term relationship with River Clyde Homes. Moreover, the procurement's emphasis on electronic processing—be it ordering, payments, or invoicing—suggests that tech-savvy companies will have a competitive edge. This opportunity could enable businesses to establish a foothold in the Scottish housing services market and expand their service offerings in public sector contracts.

## Notice

River Clyde Homes are looking to procure an experienced and competent company to provide out of hours telephony services.

### Lot Information

Lot 1

River Clyde Homes requires to procure the services of an experienced and competent company to provide an 'Out of Hours' telephony service for our tenants. A detailed specification for the service required is provided at Appendix F. This should be read and fully understood before submitting a tender response. The service must be implemented and operational by first week in November, only companies who can meet this timescale should submit a tender offer. The appointment will initially be for a period of two years, with an option to extend for a further two 12-month periods, subject to contract performance and the agreement of the successful bidder. Interested parties must first evidence to River Clyde Homes via the SPD that they have the requisite technical capacity, and experience to undertake works of this nature before they will be taken forward to the full tender evaluation.

Options: contract will run until 2027 with the option to extend until 2029

Renewal: The appointment will initially be for a period of two years, with an option to extend for a further two 12-month periods, subject to contract performance and the agreement of the successful bidder.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV543920 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Nov 2025 |
| Submission deadline | 3 Oct 2025 |
| Future notice date | Not specified |
| Award date | 20 Oct 2025 |
| Contract period | Not specified |
| Recurrence | September 2029 |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £42,912 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | RIVER CLYDE HOMES |
| Locality | GREENOCK |
| Post town | Paisley |
| Postcode | PA15 2UZ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM33 Inverclyde, East Renfrewshire, and Renfrewshire |
| Local authority | Inverclyde |
| Electoral ward | Inverclyde East Central |
| Westminster constituency | Inverclyde and Renfrewshire West |
| Delivery location | TLM83 Inverclyde, East Renfrewshire, and Renfrewshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SPS DOORGUARD |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services
- 79511000 - Telephone operator services
- 79512000 - Call centre

## Release History

- 19 Nov 2025 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV543920
- 19 Sep 2025 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP539596

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP539596&idx=1
  19th September 2025 - RCH656 - Out of Hours Call Service Invitation to Tender
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP539596&idx=2
  19th September 2025 - RCH656 - Appendix A - Tender Response Document
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP539596&idx=3
  19th September 2025 - RCH656 - Appendix B - Pricing Schedule
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP539596&idx=4
  19th September 2025 - RCH656 - Appendix C - Contract Ts & Cs
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP539596&idx=5
  19th September 2025 - RCH656 - Appendix D - Certification
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP539596&idx=6
  19th September 2025 - RCH556 - Appendix E - Specification
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP539596&idx=7
  19th September 2025 - RCH656 - Appendix F - Data Protection Checklist
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP539596
  RCH656 - Out of Hours Call Service - River Clyde Homes are looking to procure an experienced and competent company to provide out of hours telephony services.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV543920
  RCH656 - Out of Hours Call Service - River Clyde Homes are looking to procure an experienced and competent company to provide out of hours telephony services.

## Notice URLs

- http://
- http://riverclydehomes.org.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000810710
- https://www.publiccontractsscotland.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000810710. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000810710.json.