---
title: "ITT for the Provision of Social Media Management Tool"
ocid: "ocds-r6ebe6-0000811264"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000811264"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000811264.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000811264.json"
source: "Public Contracts Scotland"
current_stage: "Tender"
buyer: "ENERGY SAVING TRUST LTD"
published: "2025-09-25"
---

# ITT for the Provision of Social Media Management Tool

Buyer: ENERGY SAVING TRUST LTD  
Current stage: Tender  
OCID: ocds-r6ebe6-0000811264

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000811264)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000811264.json)

## Summary

The Energy Saving Trust Ltd, a not-for-profit organisation focused on environmental protection, is seeking proposals through an open tender for a social media management tool to effectively oversee over 38 social media accounts. This procurement is in the 'Tender' stage, with a submission deadline set for 31st October 2025. The estimated contract value is £22,000 GBP, with the contract period commencing on 6th April 2026 and ending on 31st March 2027. The procurement will take place in the UK and targets the industry category of goods. Interested parties should prepare for electronic submissions as outlined through the Public Contracts Scotland portal.

This tender provides an excellent opportunity for businesses specialising in digital tools, especially those with expertise in social media management. Enterprises experienced in providing comprehensive solutions that include scheduling, reporting, social community management, and technical support, will find themselves well-positioned to compete. The successful bidder will not only secure a financially beneficial contract but will also have the opportunity to partner with a prestigious organisation in the environmental sector, facilitating long-term business growth and expertise recognition in public procurement of social management solutions.

## Notice

Energy Saving Trust owns over 38 social media accounts across various channels. To manage all the accounts effectively, we need a powerful social media management tool. As our social media presence continues to grow, we would like to evaluate the tools available in the market and select the best tool that is in line with our budget and can empower us to achieve our marketing goals.

### Lot Information

Lot 1

Energy Saving Trust owns 42 social media accounts across various channels. To manage all the accounts effectively, we need a powerful social media management tool. As our social media presence continues to grow, we would like to evaluate tools available in the market and select the best tool that is in line with our budget and can empower us to achieve our marketing goals. Please refer to below for requirements. Role of the Contractor Provide all of the "essential" requirements and any or all of the "value-added" of the social media management tool requirements and specifications listed in the ITT: Scheduling: Essential - Simple scheduling process (including multimedia posts) - Scheduling across multiple platforms (including story scheduling) - Reel scheduling with Instagram grid option - Filing posts by campaign - Post preview - Save as drafts - Repost evergreen content - Content approvals - Accept multiple image/video formats - Add alt text Reporting: Essential - Overview of paid and organic post-performance across platforms - Engagement metrics: likes, shares, comments, saves, reactions - Reach and impressions tracking (paid vs. organic) - Follower growth over time - Click-through rates (CTR) for links in posts - Video views and watch time - Campaign-level performance reporting - Platform-specific breakdowns - Exportable reports (e.g., PDF, CSV) - Custom date range selection - Top-performing content identification - Audience demographics overview - Paid media spend and ROI tracking - Cost-per-click (CPC), cost-per-impression (CPM), and conversion metrics Value added Provides clear insights into both paid and organic performance. Helping teams access quick reporting tools to make informed decisions on campaign activity. Social listening and brand mentions Essential - Real-time monitoring of brand mentions across platforms - Sentiment analysis of audience conversations - Keyword and hashtag tracking - Competitor mention tracking - Influencer and media coverage alerts - In-depth reporting for posts and inbox messages - Campaign-level analytics Social community management and engagement: Essential - Ability to respond to inbox messages and comments across platforms (Facebook, Instagram, LinkedIn, Twitter/X, YouTube, TikTok, BlueSky) - Unified inbox for monitoring comments, mentions, and messages - Reporting on number of messages responded to - Assign messages to specific team members or platform users - Forward messages and comments via email - View full message history from users - Add and manage customisable tags for message categorisation Governance and Team Management: Essential - Granular control over user access and permissions - Ability to assign roles based on responsibilities (e.g. content creator, approver, analyst) - Audit trail of user activity for accountability (e.g compliance and audit) - Centralised management of social media accounts - Ability to manage multiple teams or departments within the platform - Customisable workflows for approvals and publishing Customer support and training: Essential - Availability of customer support for troubleshooting and assistance - Access to training materials and resources (tutorials, user guides, FAQs) - Onboarding sessions or training programs provided by the vendor - Dedicated account manager for ongoing support and queries IT security and GDPR Essential - Server infrastructure must comply with UK GDPR requirements - Data must be stored and processed securely within approved jurisdictions - Platform must support secure user authentication and access controls - Ability to archive and retrieve communications for compliance purposes - Clear data handling policies aligned with FCA and ICO expectations - Support for data subject access requests (DSARs) and deletion requests - ISO/IEC 27001 certification or SOC2.

Renewal: Possibility of a further two extensions of 12 months each

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP540029 |
| Notice type | OJEU - F2 - Contract Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Sep 2025 |
| Submission deadline | 31 Oct 2025 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 6 Apr 2026 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £22,000 |
| Lots value | £22,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ENERGY SAVING TRUST LTD |
| Locality | LONDON |
| Post town | Not specified |
| Postcode | N19 NG. |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems
- 48500000 - Communication and multimedia software package
- 48520000 - Multimedia software package

## Release History

- 25 Sep 2025 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP540029

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP540029
  ITT for the Provision of Social Media Management Tool - Energy Saving Trust owns over 38 social media accounts across various channels. To manage all the accounts effectively, we need a powerful social media management tool. As our social media presence continues to grow, we would like to evaluate the tools available in the market and select the best tool that is in line with our budget and can empower us to achieve our marketing goals.

## Notice URLs

- http://www.energysavingtrust.org.uk
- http://www.publiccontractsscotland.gov.uk
- http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=811264
- http://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000811264
- https://www.scotcourts.gov.uk/the-courts/court-locations/edinburgh-sheriff-court-and-justice-of-the-peace-court

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000811264. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000811264.json.