---
title: "Provision of a Digital Care and Support System - Care Scheduling/Planning and Rota Management"
ocid: "ocds-r6ebe6-0000812499"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000812499"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000812499.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000812499.json"
source: "Public Contracts Scotland"
current_stage: "Planning"
buyer: "HANOVER (SCOTLAND) HOUSING ASSOCIATION LTD"
published: "2025-10-10"
---

# Provision of a Digital Care and Support System - Care Scheduling/Planning and Rota Management

Buyer: HANOVER (SCOTLAND) HOUSING ASSOCIATION LTD  
Current stage: Planning  
OCID: ocds-r6ebe6-0000812499

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000812499.json)

## Summary

The Hanover (Scotland) Housing Association Ltd is in the planning stage for a tender titled "Provision of a Digital Care and Support System – Care Scheduling/Planning and Rota Management." The procurement is classified under the "Housing and community amenities" sector and will take place in Edinburgh, with a focus on providing modern digital solutions for care planning and management. The estimated value of the tender is £162,000. The procurement process seeks to revolutionise the management of approximately 150 homes, particularly for older individuals, by introducing digital efficiencies for care scheduling and rota management. This notice serves as a Prior Information Notice (PIN) to engage with potential suppliers and gather feedback ahead of a formal procurement process, planned to be announced on or after 5th January 2026. The planned improvements aim to enhance service quality, operational efficiency, and compliance through digitally integrated solutions.

This tender presents an excellent opportunity for businesses specialising in digital care systems, software solutions for healthcare, and digital transformation services. Companies with experience in integrating digital platforms for care scheduling, rota management, and medication management would be particularly well-suited to participate. Additionally, businesses that can demonstrate innovation in enhancing operational efficiencies, compliance with regulatory standards, and the ability to provide integrated reporting and mobile accessibility will find this tender beneficial. Hanover provides a dynamic environment with a commitment to continuous improvement, inviting providers to share innovative ideas and implement measures that increase operational effectiveness while reducing waste.

## Notice

Hanover Housing Association has been providing housing and support services across Scotland for over forty years. Managing approximately 150 homes with an aspect of care, predominantly for older people, Hanover is committed to enabling tenants to live independently within their communities. Hanover provides housing with care and very sheltered housing services which can range from light touch interventions such as reminding tenants to take medication to helping tenants with daily tasks such as personal care.

### Lot Information

Lot 1

Hanover has initiated a Care and Support Systems Review at senior management level to address challenges caused by varied case management practices, inefficient data handling, and outdated digital tools. Two critical areas of improvement have been identified: - Care Scheduling/Planning - modernising currently paper-based processes, ensuring person-centred care and real-time updates. Although a full eMAR system is not required, medication management is a large area requiring support. - Rota Management - replacing fragmented manual scheduling with a centralised, digital platform. Through this forthcoming procurement, Hanover aims to secure a solution that will: - Improve service quality and tenant engagement through modern, digital care planning. - Increase operational efficiency and staff satisfaction via streamlined rota management. - Enhance safety, compliance, and oversight of medication management. - Provide integrated reporting, dashboards, and mobile accessibility. - Support compliance with relevant regulatory frameworks. The service will operate within a framework of continuous improvement with which the service provider will be required to engage; bringing innovation, sharing ideas, and implementing improvement measures to increase operational effectiveness/efficiency and drive out waste.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT541248 |
| Notice type | PCS Notice - Website Prior Information Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Oct 2025 |
| Submission deadline | Not specified |
| Future notice date | 5 Jan 2026 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £162,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HANOVER (SCOTLAND) HOUSING ASSOCIATION LTD |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH7 4NS |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Leith Walk |
| Westminster constituency | Edinburgh North and Leith |
| Delivery location | TLM75 City of Edinburgh |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 48180000 - Medical software package
- 48613000 - Electronic data management (EDM)
- 48814400 - Clinical information system
- 72212180 - Medical software development services

## Release History

- 10 Oct 2025 at 00:00 - Planning - PCS Notice - Website Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT541248

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT541248&idx=1
  10th October 2025 - Hanover Pin Supporting Information
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT541248&idx=2
  10th October 2025 - Hanover Pin Supplier Feedback
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT541248
  Provision of a Digital Care and Support System - Care Scheduling/Planning and Rota Management - Hanover Housing Association has been providing housing and support services across Scotland for over forty years. Managing approximately 150 homes with an aspect of care, predominantly for older people, Hanover is committed to enabling tenants to live independently within their communities. Hanover provides housing with care and very sheltered housing services which can range from light touch interventions such as reminding tenants to take medication to helping tenants with daily tasks such as personal care.

## Notice URLs

- http://
- http://www.hanover.scot
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000812499
- https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=812499
- https://www.publiccontractsscotland.gov.uk/authority/noticecreate/Question600.aspx?ID=812499&PublishID=AA12742

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000812499. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000812499.json.