---
title: "The Provision of an SAP 3rd Party Support Service"
ocid: "ocds-r6ebe6-0000812788"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000812788"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000812788.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000812788.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "GLASGOW CITY COUNCIL"
published: "2025-10-31"
---

# The Provision of an SAP 3rd Party Support Service

Buyer: GLASGOW CITY COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000812788

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000812788.json)

## Summary

See notice for full details.

## Notice

The council requires an Enterprise Resource Planning (ERP) Replacement program that will deliver a transition from the council's current ERP solution, SAP ERP, to Oracle Cloud ERP before the end of mainstream ECC support in December 2027. The key elements of SAP 3rd Party Support Service are: A comprehensive ticket-based support model that includes assistance in maintaining existing customisations, covering Z Programs, ABAP developments, system interfaces, integrations, and configuration issues. Delivery of Compliance & Regulatory Adherence Proactive security protection tailored to the enterprise software environment, including mitigation of both known vulnerabilities and unknown (zero-day) threats. Application and documentation issue resolution Operational and configuration support services Performance optimisation and tuning Interoperability and systems integration support Security advisory services, including technical guidance. Cloud strategy and migration consultancy Dedicated Account and Client Success Managers 24/7/365 access via telephone and support portal Collaborative engagement with CGI and SAP, to deliver the agreed support model

### Lot Information

Lot 1

The council requires an Enterprise Resource Planning (ERP) Replacement program that will deliver a transition from the council's current ERP solution, SAP ERP, to Oracle Cloud ERP before the end of mainstream ECC support in December 2027. The key elements of SAP 3rd Party Support Service are: A comprehensive ticket-based support model that includes assistance in maintaining existing customisations, covering Z Programs, ABAP developments, system interfaces, integrations, and configuration issues. Delivery of Compliance & Regulatory Adherence Proactive security protection tailored to the enterprise software environment, including mitigation of both known vulnerabilities and unknown (zero-day) threats. Application and documentation issue resolution Operational and configuration support services Performance optimisation and tuning Interoperability and systems integration support Security advisory services, including technical guidance. Cloud strategy and migration consultancy Dedicated Account and Client Success Managers 24/7/365 access via telephone and support portal Collaborative engagement with CGI and SAP, to deliver the agreed support model. The contract start date is 30th September 2025. The initial term of the contract for services is for a period of two (2) years, until 30th September 2027, with the option to extend for a further one (1) year. The award value over the five-year duration is (GBP)829,607.00. Revenue and capital costs will be met from service budgets. Community Benefit (CB) was included as a voluntary part of the tender process.

Options: The council reserves the right to source non-core and additional items from the awarded Supplier.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT542521 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Oct 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 17 Sep 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £829,607 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GLASGOW CITY COUNCIL |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 1DU |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North East |
| Delivery location | TLM82 Glasgow City |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SUPPORT REVOLUTION |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72227000 - Software integration consultancy services

## Release History

- 31 Oct 2025 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT542521

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT542521
  The Provision of an SAP 3rd Party Support Service - The council requires an Enterprise Resource Planning (ERP) Replacement program that will deliver a transition from the council's current ERP solution, SAP ERP, to Oracle Cloud ERP before the end of mainstream ECC support in December 2027. The key elements of SAP 3rd Party Support Service are: A comprehensive ticket-based support model that includes assistance in maintaining existing customisations, covering Z Programs, ABAP developments, system interfaces, integrations, and configuration issues. Delivery of Compliance & Regulatory Adherence Proactive security protection tailored to the enterprise software environment, including mitigation of both known vulnerabilities and unknown (zero-day) threats. Application and documentation issue resolution Operational and configuration support services Performance optimisation and tuning Interoperability and systems integration support Security advisory services, including technical guidance. Cloud strategy and migration consultancy Dedicated Account and Client Success Managers 24/7/365 access via telephone and support portal Collaborative engagement with CGI and SAP, to deliver the agreed support model

## Notice URLs

- http://
- http://www.glasgow.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000812788
- https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000812788. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000812788.json.