---
title: "HI-BIKE Customer Services"
ocid: "ocds-r6ebe6-0000814172"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000814172"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000814172.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000814172.json"
source: "Public Contracts Scotland"
current_stage: "Tender"
buyer: "HIGHLANDS AND ISLANDS TRANSPORT PARTNERSHIP (HITRANS)"
published: "2025-11-21"
---

# HI-BIKE Customer Services

Buyer: HIGHLANDS AND ISLANDS TRANSPORT PARTNERSHIP (HITRANS)  
Current stage: Tender  
OCID: ocds-r6ebe6-0000814172

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000814172)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000814172.json)

## Summary

See notice for full details.

## Notice

Customer services, including call handing, emailing and social media management for the HI-BIKE public bike share scheme.

### Lot Information

Lot 1

HITRANS invites tenders for the provision of Customer Services and Operational Support for the HI-BIKE public bike share scheme. The successful contractor will manage daily customer interactions, system monitoring and light administrative coordination tasks. This will help to ensure efficient, consistency and high-quality service across the HI-BIKE systems in Inverness, Fort William and Elgin. For full details see supporting documentation.

Renewal: Contract can be renewed for a further 12 months subject to agreement from both parties

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV544086 |
| Notice type | PCS Notice - Website Contract Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Nov 2025 |
| Submission deadline | 15 Dec 2025 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £80,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHLANDS AND ISLANDS TRANSPORT PARTNERSHIP (HITRANS) |
| Locality | INVERNESS |
| Post town | Inverness |
| Postcode | IV1 1JJ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM2 Highlands and Islands |
| ITL 3 | TLM20 Highlands and Islands |
| Local authority | Highland |
| Electoral ward | Inverness Central |
| Westminster constituency | Inverness, Skye and West Ross-shire |
| Delivery location | TLM6 Highlands and Islands |

## CPV Codes

### Divisions

- 34 - Transport equipment and auxiliary products to transportation
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 34430000 - Bicycles
- 79340000 - Advertising and marketing services
- 79342300 - Customer services
- 79512000 - Call centre

## Release History

- 21 Nov 2025 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV544086

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV544086
  HI-BIKE Customer Services - Customer services, including call handing, emailing and social media management for the HI-BIKE public bike share scheme.

## Notice URLs

- http://
- http://www.hitrans.org.uk
- http://www.publiccontractscotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000814172
- https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=814172
- https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000814172. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000814172.json.