---
title: "Provision of Agency Staff ( Hanover Scotland Internal Framework)"
ocid: "ocds-r6ebe6-0000815363"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000815363"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000815363.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000815363.json"
source: "Public Contracts Scotland"
current_stage: "Tender"
buyer: "HANOVER (SCOTLAND) HOUSING ASSOCIATION LTD"
published: "2026-01-27"
---

# Provision of Agency Staff ( Hanover Scotland Internal Framework)

Buyer: HANOVER (SCOTLAND) HOUSING ASSOCIATION LTD  
Current stage: Tender  
OCID: ocds-r6ebe6-0000815363

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## Summary

Hanover (Scotland) Housing Association Ltd is currently in the Tender stage of their procurement process for the "Provision of Agency Staff (Hanover Scotland Internal Framework)" aimed at identifying reliable, qualified, and compassionate agency staff to support catering, domestic, and care services. The contract is intended to cover their developments across the central belt of Scotland, with delivery locations specified as Glasgow and Edinburgh. The procurement, classified under Housing and community amenities, follows an open procedure, with submissions to be made electronically by 27th February 2026. The procurement seeks to ensure continuity of service and a positive experience for residents, with a focus on dignity, respect, and quality of service. The procurement period is set to commence immediately after the closing date for submissions on the same day.

This tender provides significant opportunities for businesses specialising in agency staffing solutions, especially those with experience in supplying personnel for catering, domestic, and care services. Businesses that are adept in offering flexible, high-quality services adapted to both planned and emergency requirements will find this prospect beneficial. Companies equipped to engage in continuous improvement initiatives and deliver services within compliance and regulatory standards are particularly well-suited to compete for this contract, as it offers avenues for applying innovation, sharing ideas, and enhancing operational efficiencies. Considering the comprehensive scope and duration of 1080 days, with a possible extension of another year, this contract is a strategic opportunity for growth within the care and hospitality agency staffing sectors.

## Notice

Hanover Scotland is committed to ensuring the highest standards of care, support, and hospitality within its Very Sheltered Developments across the central belt of Scotland. To achieve this, we recognize the critical importance of reliable, qualified, and compassionate agency staff who can support catering, domestic, and care services in a way that upholds our values of dignity, respect, and quality of service for residents. This proposal sets out our framework for the supply of agency staff in catering, domestic, and support roles, designed to meet both planned and emergency staffing requirements. It demonstrates our capability to provide a responsive, cost-effective, and sustainable staffing solution that ensures continuity of service, compliance with regulatory standards, and a positive experience for residents and staff alike.

### Lot Information

Support Workers (SVQ2 Health & Social Care or equivalent)

This proposal sets out our framework for the supply of agency staff in catering, domestic, and support roles, designed to meet both planned and emergency staffing requirements. It demonstrates our capability to provide a responsive, cost-effective, and sustainable staffing solution that ensures continuity of service, compliance with regulatory standards, and a positive experience for residents and staff alike. The proposed service will provide Hanover Scotland with a flexible, high-quality staffing solution for catering, domestic, and support roles, covering: Regular staffing for catering- preparing and serving meals, maintaining food hygiene standards, stock rotation, and menu compliance. Assisting in food preparation, serving meals and maintaining kitchen hygiene, following Hanover cook safe food management system. Domestic - Maintaining high standard of cleanliness, infection control across communal and residential area, following COSHH standard. Support Workers- Assisting resident with daily living, promoting independence, wellbeing, dignity and ensuring person centre care is in line with Hanover's care standards. The developments covered are all different and may have existing features such as large/small areas. The final contract will have all the above noted in the tender documents; however, Hanover reserve the right to limit the scope pending tender value returns. Considering the value of the Lots and the intended timescales for delivery of these projects, bidders may apply for all lots.. The service will operate within a framework of continuous improvement with which the service provider will be required to engage; bringing innovation, sharing ideas, and implementing improvement measures to increase operational effectiveness/efficiency and drive out waste.

Renewal: One extra year of extension

Domestic/Cleaning Staff (COSSHH Trained)

This proposal sets out our framework for the supply of agency staff in catering, domestic, and support roles, designed to meet both planned and emergency staffing requirements. It demonstrates our capability to provide a responsive, cost-effective, and sustainable staffing solution that ensures continuity of service, compliance with regulatory standards, and a positive experience for residents and staff alike. The proposed service will provide Hanover Scotland with a flexible, high-quality staffing solution for catering, domestic, and support roles, covering: Regular staffing for catering- preparing and serving meals, maintaining food hygiene standards, stock rotation, and menu compliance. Assisting in food preparation, serving meals and maintaining kitchen hygiene, following Hanover cook safe food management system. Domestic - Maintaining high standard of cleanliness, infection control across communal and residential area, following COSHH standard. Support Workers- Assisting resident with daily living, promoting independence, wellbeing, dignity and ensuring person centre care is in line with Hanover's care standards. The developments covered are all different and may have existing features such as large/small areas. The final contract will have all the above noted in the tender documents; however, Hanover reserve the right to limit the scope pending tender value returns. Considering the value of the Lots and the intended timescales for delivery of these projects, bidders may apply for all lots.. The service will operate within a framework of continuous improvement with which the service provider will be required to engage; bringing innovation, sharing ideas, and implementing improvement measures to increase operational effectiveness/efficiency and drive out waste.

Renewal: One Extra Year of Extension

Cooks (REHIS qualified)

This proposal sets out our framework for the supply of agency staff in catering, domestic, and support roles, designed to meet both planned and emergency staffing requirements. It demonstrates our capability to provide a responsive, cost-effective, and sustainable staffing solution that ensures continuity of service, compliance with regulatory standards, and a positive experience for residents and staff alike. The proposed service will provide Hanover Scotland with a flexible, high-quality staffing solution for catering, domestic, and support roles, covering: Regular staffing for catering- preparing and serving meals, maintaining food hygiene standards, stock rotation, and menu compliance. Assisting in food preparation, serving meals and maintaining kitchen hygiene, following Hanover cook safe food management system. Domestic - Maintaining high standard of cleanliness, infection control across communal and residential area, following COSHH standard. Support Workers- Assisting resident with daily living, promoting independence, wellbeing, dignity and ensuring person centre care is in line with Hanover's care standards. The developments covered are all different and may have existing features such as large/small areas. The final contract will have all the above noted in the tender documents; however, Hanover reserve the right to limit the scope pending tender value returns. Considering the value of the Lots and the intended timescales for delivery of these projects, bidders may apply for all lots.. The service will operate within a framework of continuous improvement with which the service provider will be required to engage; bringing innovation, sharing ideas, and implementing improvement measures to increase operational effectiveness/efficiency and drive out waste.

Renewal: One year extension

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN548083 |
| Notice type | PCS Notice - Website Contract Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning, Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Jan 2026 |
| Submission deadline | 27 Feb 2026 |
| Future notice date | 8 Dec 2025 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HANOVER (SCOTLAND) HOUSING ASSOCIATION LTD |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH7 4NS |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Leith Walk |
| Westminster constituency | Edinburgh North and Leith |
| Delivery location | TLM Scotland |

## CPV Codes

### Divisions

- 55 - Hotel, restaurant and retail trade services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 85 - Health and social work services
- 98 - Other community, social and personal services

### Codes

- 55500000 - Canteen and catering services
- 55520000 - Catering services
- 55523000 - Catering services for other enterprises or other institutions
- 79620000 - Supply services of personnel including temporary staff
- 85000000 - Health and social work services
- 85300000 - Social work and related services
- 85310000 - Social work services
- 98341130 - Janitorial services
- 98513000 - Manpower services for households
- 98513100 - Agency staff services for households
- 98514000 - Domestic services

## Release History

- 27 Jan 2026 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN548083
- 12 Nov 2025 at 00:00 - Planning - PCS Notice - Website Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV543332

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV543332&idx=1
  12th November 2025 - Tender Information
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV543332
  Provision of Agency Staff ( Hanover Scotland Internal Framework) - Hanover Scotland is committed to ensuring the highest standards of care, support, and hospitality within its Very Sheltered Developments across the central belt of Scotland. To achieve this, we recognize the critical importance of reliable, qualified, and compassionate agency staff who can support catering, domestic, and care services in a way that upholds our values of dignity, respect, and quality of service for residents. This proposal sets out our framework for the supply of agency staff in catering, domestic, and support roles, designed to meet both planned and emergency staffing requirements. It demonstrates our capability to provide a responsive, cost-effective, and sustainable staffing solution that ensures continuity of service, compliance with regulatory standards, and a positive experience for residents and staff alike.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN548083
  Provision of Agency Staff ( Hanover Scotland Internal Framework) - Hanover Scotland is committed to ensuring the highest standards of care, support, and hospitality within its Very Sheltered Developments across the central belt of Scotland. To achieve this, we recognize the critical importance of reliable, qualified, and compassionate agency staff who can support catering, domestic, and care services in a way that upholds our values of dignity, respect, and quality of service for residents. This proposal sets out our framework for the supply of agency staff in catering, domestic, and support roles, designed to meet both planned and emergency staffing requirements. It demonstrates our capability to provide a responsive, cost-effective, and sustainable staffing solution that ensures continuity of service, compliance with regulatory standards, and a positive experience for residents and staff alike.

## Notice URLs

- http://
- http://www.hanover.scot
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000815363
- https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=821699
- https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=821699
- https://www.publiccontractsscotland.gov.uk/authority/noticecreate/Question602.aspx?ID=815363
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA12742
- https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000815363. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000815363.json.