---
title: "G-Cloud Call-Off Contract for Digital Services Support and Maintenance"
ocid: "ocds-r6ebe6-0000816062"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000816062"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000816062.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000816062.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "NHS 24"
published: "2025-11-17"
---

# G-Cloud Call-Off Contract for Digital Services Support and Maintenance

Buyer: NHS 24  
Current stage: Award  
OCID: ocds-r6ebe6-0000816062

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000816062)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000816062.json)

## Summary

See notice for full details.

## Notice

NHS 24 awarded a G-Cloud 14 Call-Off Contract (Ref: NHS242025882) to Affinity Digital (Technology) Ltd for the provision of digital services support and maintenance. The contract covers support and maintenance, further development, and improvement of a suite of public-facing websites for NHS 24, including but not limited to NHSInform.scot, NHS24.scot, BreathingSpace.scot, CareInformationScotland.scot, FallsAssistant.org.uk, and TelecareSelfCheck.scot. Scope of Services: Cloud-based technical support and maintenance for multiple WordPress platforms Hosting, infrastructure management, and security compliance (including penetration testing and vulnerability management) Accessibility and performance monitoring Incident management and proactive infrastructure optimisation Ongoing technical support, maintenance, and development Implementation, onboarding, and knowledge transfer Training for user roles and provision of training materials

### Lot Information

Lot 1

This contract was awarded following a call-off under the G-Cloud 14 Framework Agreement (RM1557.14), Lot 3: Cloud Support. The contract is for "Digital Services Support and Maintenance" (Ref: NHS24/2025/882) and was awarded to Affinity Digital (Technology) Ltd. The contract covers support and maintenance, plus further development and improvement of a suite of websites for NHS 24. The services include responsibility for the support and maintenance of several key public-facing websites, including but not limited to NHSInform.scot, NHS24.scot, BreathingSpace.scot, CareInformationScotland.scot, FallsAssistant.org.uk, and TelecareSelfCheck.scot. The contract start date is 1 August 2025 and the expiry date is 31 July 2026, with an optional extension period of up to 6 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV543706 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Nov 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Jul 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £169,300 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS 24 |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G81 4DY |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM31 East Dunbartonshire and West Dunbartonshire |
| Local authority | West Dunbartonshire |
| Electoral ward | Clydebank Waterfront |
| Westminster constituency | West Dunbartonshire |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AFFINITY DIGITAL (TECHNOLOGY |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72590000 - Computer-related professional services

## Release History

- 17 Nov 2025 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV543706

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV543706
  G-Cloud Call-Off Contract for Digital Services Support and Maintenance - NHS 24 awarded a G-Cloud 14 Call-Off Contract (Ref: NHS242025882) to Affinity Digital (Technology) Ltd for the provision of digital services support and maintenance. The contract covers support and maintenance, further development, and improvement of a suite of public-facing websites for NHS 24, including but not limited to NHSInform.scot, NHS24.scot, BreathingSpace.scot, CareInformationScotland.scot, FallsAssistant.org.uk, and TelecareSelfCheck.scot. Scope of Services: Cloud-based technical support and maintenance for multiple WordPress platforms Hosting, infrastructure management, and security compliance (including penetration testing and vulnerability management) Accessibility and performance monitoring Incident management and proactive infrastructure optimisation Ongoing technical support, maintenance, and development Implementation, onboarding, and knowledge transfer Training for user roles and provision of training materials

## Notice URLs

- http://
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000816062

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000816062. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000816062.json.