---
title: "Managed It & Telephony Services"
ocid: "ocds-r6ebe6-0000817128"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000817128"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000817128.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000817128.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "HILLHEAD HOUSING ASSOCIATION 2000"
published: "2026-03-03"
---

# Managed It & Telephony Services

Buyer: HILLHEAD HOUSING ASSOCIATION 2000  
Current stage: Award  
OCID: ocds-r6ebe6-0000817128

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000817128)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000817128.json)

## Summary

Hillhead Housing Association 2000 has awarded a contract for Managed IT & Telephony Services, worth £138,627. This procurement falls under the "Housing and community amenities" category and utilises an open procedure to select the service provider. The contract was signed with Lugo Limited, a large-scale enterprise, with a start date of 5th February 2026. This award signals the completion of the procurement process which began with an active tender on 1st December 2025. The services will be delivered at Hillhead Housing Association’s premises in Kirkintilloch, UKM81. The procurement attracted eight electronic bids, with a focus on quality and price assessment (70% quality, 30% price).

The tender offers promising business growth opportunities for enterprises skilled in offering Managed IT & Telephony services and capable of providing support and maintenance in a housing sector environment. Firms with a track record in digitally transformed environments, strong customer service capabilities, and holding Cyber Essentials Plus accreditation are ideally suited to compete in such tenders. Additionally, the contract includes options for extension beyond the initial three-year period, dependent on performance, providing a potential service period of up to seven years, which further underscores the long-term growth prospects for successful bidders.

## Notice

Managed IT & Telephony services, including support and maintenance

### Lot Information

Lot 1

Quality Price Assessment - Quality - 70% Price/Cost - 30%

Renewal: Contract will be awarded for an initial period of 3 years. Further 12 months extensions may be agreed, subject to performance and up to a maximum of 7 years in total.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR550766 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Mar 2026 |
| Submission deadline | 14 Jan 2026 |
| Future notice date | Not specified |
| Award date | 5 Feb 2026 |
| Contract period | 1 Apr 2026 - 31 Mar 2029 |
| Recurrence | Depending on performance 2033 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £140,000 |
| Lots value | £140,000 |
| Awards value | Not specified |
| Contracts value | £138,627 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HILLHEAD HOUSING ASSOCIATION 2000 |
| Locality | KIRKINTILLOCH |
| Post town | Glasgow |
| Postcode | G66 2LA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM31 East Dunbartonshire and West Dunbartonshire |
| Local authority | East Dunbartonshire |
| Electoral ward | Kirkintilloch East and North and Twechar |
| Westminster constituency | Cumbernauld and Kirkintilloch |
| Delivery location | TLM81 East Dunbartonshire, West Dunbartonshire, and Helensburgh and Lomond |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | LUGO |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 3 Mar 2026 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR550766
- 1 Dec 2025 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC544652

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC544652&idx=2
  5th December 2025 - Answer to Question DEC544652
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC544652&idx=1
  1st December 2025 - Managed IT & Telephony Service - invitation to tender
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC544652
  Managed It & Telephony Services - Managed IT & Telephony services, including support and maintenance
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR550766
  Managed It & Telephony Services - Managed IT & Telephony services, including support and maintenance

## Notice URLs

- http://
- http://www.hillheadhousing.org
- http://www.publiccontractsscotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000817128

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000817128. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000817128.json.