---
title: "National Vaccination Programme (ServiceNow Development, Maintenance and Support)"
ocid: "ocds-r6ebe6-0000817665"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000817665"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000817665.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000817665.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (NSS)"
published: "2025-12-05"
---

# National Vaccination Programme (ServiceNow Development, Maintenance and Support)

Buyer: THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (NSS)  
Current stage: Award  
OCID: ocds-r6ebe6-0000817665

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000817665)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000817665.json)

## Summary

See notice for full details.

## Notice

The contract is for a development, maintenance and support service for a version 2 of a ServiceNow bespoke product and multiple integrations with national systems, which is already in live use.

### Lot Information

Lot 1

NSS on behalf of Scottish Government are commissioned to provide a National Vaccination Scheduling Service for immunisations and vaccinations. The service allows citizens in Scotland to be able to view appointments, schedule & reschedule appointments. Scottish Government has requested that this continues to be available. The development, maintenance and support service will provide essential activities for the service:- - Design, development and implementation of ServiceNow solutions aligning to requirements - Lead technical delivery of ServiceNow projects / bug fixes and maintenance - Custom application development, integrations and platform enhancements - Work with stakeholders and cross functional teams to develop and support operational requirements for other related national projects, including pandemic preparedness - Development and maintenance of multiple two-way API integrations, including national data stores and data platforms - Environment platform upgrades (occur twice yearly) as well as recurring monthly security patches and ad hoc environment patches - Create a version 2 of the product to simplify the coding structure and removal of redundant code

### Procurement Information

Call-off from the Scottish Government's Digital Technology and Cyber Services dynamic purchasing system.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC544969 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Dec 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 4 Dec 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £90,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (NSS) |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9EB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INSIGHT DIRECT (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 5 Dec 2025 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC544969

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC544969
  National Vaccination Programme (ServiceNow Development, Maintenance and Support) - The contract is for a development, maintenance and support service for a version 2 of a ServiceNow bespoke product and multiple integrations with national systems, which is already in live use.

## Notice URLs

- http://
- http://www.nss.nhs.scot/browse/procurement-and-logistics
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000817665

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000817665. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000817665.json.