{ "tag": [ "compiled" ], "id": "ocds-r6ebe6-0000818318-2026-09-23T12:55:05Z", "date": "2026-09-23T12:55:05Z", "ocid": "ocds-r6ebe6-0000818318", "initiationType": "tender", "parties": [ { "id": "org-1", "name": "The Highland Council", "address": { "streetAddress": "Glenurquhart Road", "locality": "Inverness", "postalCode": "IV3 5NX" }, "contactPoint": { "name": "Business Solutions", "email": "CPSSProcurement@aberdeencity.gov.uk", "telephone": "+44 1467530600", "url": "http://www.highland.gov.uk" }, "roles": [ "buyer" ] }, { "id": "org-2", "name": "NEC Software Solutions UK Limited", "address": { "streetAddress": "BizSpace, 1st floor, iMex centre", "locality": "Hemel Hempstead", "postalCode": "HP2 7DX" }, "contactPoint": { "name": "NEC Software Solutions UK Ltd Bid Management" }, "roles": [ "supplier" ] }, { "id": "org-3", "name": "Scottish Government", "address": { "streetAddress": "5 Atlantic Quay", "locality": "Glasgow", "postalCode": "G2 8LU" }, "contactPoint": { "name": "Strategic Commercial Assets Division", "email": "june.love@gov.scot", "telephone": "+44 412425466", "url": "http://www.scotland.gov.uk" }, "roles": [ "buyer" ] }, { "id": "org-4", "name": "FRP Advisory", "address": { "streetAddress": "Level 2 The Beacon", "locality": "Glasgow", "postalCode": "G2 5SG" }, "contactPoint": { "name": "Yvonne Finlayson" }, "roles": [ "supplier" ] }, { "id": "org-5", "name": "Scottish Borders Housing Association Ltd", "address": { "streetAddress": "South Bridge House", "locality": "Selkirk", "postalCode": "TD7 5DT" }, "contactPoint": { "name": "Property Services", "email": "procurement@sbha.org.uk", "telephone": "+44 1750724444", "faxNumber": "+44 1750724445", "url": "http://www.sbha.org.uk" }, "roles": [ "buyer" ] }, { "id": "org-6", "name": "Mitie Property Services (UK) Ltd", "address": { "streetAddress": "Level 12, The Shard", "locality": "London", "postalCode": "SE1 9SG" }, "contactPoint": { "name": "Pamela Dyet" }, "roles": [ "supplier" ] }, { "id": "org-7", "name": "Moray Council", "address": { "streetAddress": "High Street", "locality": "Elgin", "postalCode": "IV30 1BX" }, "contactPoint": { "name": "Procurement", "email": "procurement@moray.gov.uk", "telephone": "+44 1343563137", "url": "http://www.moray.gov.uk" }, "roles": [ "buyer" ] }, { "id": "org-8", "name": "Turner & Townsend Infrastructure Limited", "address": { "streetAddress": "Level 2, Atria One", "locality": "Edinburgh", "postalCode": "EH3 8EX" }, "contactPoint": { "name": "Steven Jackson" }, "roles": [ "supplier" ] }, { "id": "org-9", "name": "Perth & Kinross Council", "address": { "streetAddress": "2 High Street", "locality": "Perth", "postalCode": "PH1 5PH" }, "contactPoint": { "name": "Planning & Housing Strategy", "email": "MDavis@pkc.gov.uk", "telephone": "+44 1738475000", "url": "http://www.pkc.gov.uk/article/15478/Tenders-and-contracts" }, "roles": [ "buyer" ] }, { "id": "org-10", "name": "Jump Research", "address": { "streetAddress": "137/5 Constitution Street", "locality": "Edinburgh", "postalCode": "EH6 7AD" }, "contactPoint": { "name": "Louise Fraser" }, "roles": [ "supplier" ] }, { "id": "org-11", "name": "Chase Services Group Ltd", "address": { "streetAddress": "250A-High Road", "locality": "Ilford", "postalCode": "IG1 1YS" }, "contactPoint": { "name": "Aimen Zulfiqar" }, "roles": [ "supplier" ] }, { "id": "org-12", "name": "Houlder LTD", "address": { "streetAddress": "Houlder House", "locality": "Aberdeen", "postalCode": "AB21 0BJ" }, "contactPoint": { "name": "Mark Goalen" }, "roles": [ "supplier" ] }, { "id": "org-13", "name": "Consumer Scotland", "address": { "streetAddress": "Thistle House", "locality": "Edinburgh", "postalCode": "EH12 5HD" }, "contactPoint": { "name": "Scottish Procurement", "email": "leigh.stark@gov.scot", "telephone": "+44 7776346937", "url": "https://consumer.scot/" }, "roles": [ "buyer" ] }, { "id": "org-14", "name": "IFF Research Ltd", "address": { "streetAddress": "5th Floor St Magnus House", "locality": "London", "postalCode": "EC3R 6HD" }, "contactPoint": { "name": "Jan Shury" }, "roles": [ "supplier" ] }, { "id": "org-15", "name": "Registers of Scotland", "address": { "streetAddress": "Meadowbank House", "locality": "Edinburgh", "postalCode": "EH8 7AU" }, "contactPoint": { "name": "Corporate Procurement", "email": "David.Robertson1@ros.gov.uk", "telephone": "+44 1314793610", "url": "http://www.ros.gov.uk" }, "roles": [ "buyer" ] }, { "id": "org-16", "name": "Hays Specialist Recruitment Ltd", "address": { "streetAddress": "4th Floor, City Tower", "locality": "Manchester", "postalCode": "M1 4BT" }, "contactPoint": { "name": "Alice Durocher" }, "roles": [ "supplier" ] }, { "id": "org-17", "name": "GC Insight Ltd", "address": { "streetAddress": "Lee House", "locality": "Manchester", "postalCode": "M1 5JW" }, "contactPoint": { "name": "Pamela Reid" }, "roles": [ "supplier" ] }, { "id": "org-18", "name": "Dumfries and Galloway Council", "address": { "streetAddress": "Procurement Team", "locality": "Dumfries", "postalCode": "DG1 2HP" }, "contactPoint": { "name": "Corporate Procurement", "email": "Procurement.CIRW@dumgal.gov.uk", "telephone": "+44 3033333000", "url": "http://www.dumgal.gov.uk" }, "roles": [ "buyer" ] }, { "id": "org-19", "name": "Amey OW Limited", "address": { "streetAddress": "3rd Floor, Maxim 2", "locality": "Motherwell", "postalCode": "ML1 4WR" }, "contactPoint": { "name": "Jessica Masterton" }, "roles": [ "supplier" ] }, { "id": "org-20", "name": "North Lanarkshire Council", "address": { "streetAddress": "Civic Centre", "locality": "Motherwell", "postalCode": "ML1 1AB" }, "contactPoint": { "name": "CPT", "telephone": "+44 1698403200", "url": "http://https://www.northlanarkshire.gov.uk" }, "roles": [ "buyer" ] }, { "id": "org-21", "name": "Beam Up Ltd", "address": { "streetAddress": "Senna Building", "locality": "London", "postalCode": "E2 8JF" }, "contactPoint": { "name": "Jess Wilkinson" }, "roles": [ "supplier" ] }, { "id": "org-22", "name": "Gemmell & Prout Marine Limited", "address": { "streetAddress": "Swann Street", "locality": "Hull", "postalCode": "HU2 0PH" }, "contactPoint": { "name": "Nick Prout" }, "roles": [ "supplier" ] }, { "id": "org-23", "name": "Venesky Brown Ltd", "address": { "streetAddress": "4a Rutland Square", "locality": "Edinburgh", "postalCode": "EH1 2AS" }, "contactPoint": { "name": "Simone Lockhart" }, "roles": [ "supplier" ] }, { "id": "org-24", "name": "Fife Council", "address": { "streetAddress": "Fife House", "locality": "Glenrothes", "postalCode": "KY7 5LT" }, "contactPoint": { "name": "Corporate Procurement", "telephone": "+44 3451550000", "url": "http://www.fife.gov.uk" }, "roles": [ "buyer" ] }, { "id": "org-25", "name": "SKODA UK", "address": { "streetAddress": "Yeomans Drive", "locality": "Milton Keynes", "postalCode": "MK14 5AN" }, "contactPoint": { "name": "Alan Barrowman" }, "roles": [ "supplier" ] }, { "id": "org-26", "name": "Argyll and Bute Council", "address": { "streetAddress": "Kilmory", "locality": "Lochgilphead", "postalCode": "PA31 8RT" }, "contactPoint": { "name": "PCCMT", "email": "lewis.cowburgh@argyll-bute.gov.uk", "telephone": "01546604484", "url": "http://www.argyll-bute.gov.uk" }, "roles": [ "buyer" ] }, { "id": "org-27", "name": "Haskoning UK Ltd", "address": { "streetAddress": "Westpoint,", "locality": "Peterborough", "postalCode": "PE2 6FZ" }, "contactPoint": { "name": "Sophie Sallis" }, "roles": [ "supplier" ] }, { "id": "org-28", "name": "William Yule & Son Limited", "address": { "streetAddress": "8 Park Road", "locality": "Kirkcaldy", "postalCode": "KY1 3ER" }, "contactPoint": { "name": "Angus Patterson" }, "roles": [ "supplier" ] }, { "id": "org-29", "name": "Learning Pool Ltd", "address": { "streetAddress": "Old City Factory, 100 Patrick Street", "locality": "Derry", "postalCode": "BT48 7EL" }, "contactPoint": { "name": "Sam Barbee" }, "roles": [ "supplier" ] }, { "id": "org-30", "name": "Abbeyfield Kirkcaldy Society Limited", "address": { "streetAddress": "55 Meldrum Road", "locality": "Kirkcaldy", "postalCode": "KY2 5HY" }, "contactPoint": { "name": "Elaine Simpson" }, "roles": [ "supplier" ] }, { "id": "org-31", "name": "Sanderson Government and Defence", "address": { "streetAddress": "3rd Floor", "locality": "Edinburgh", "postalCode": "EH2 1EN" }, "contactPoint": { "name": "Craig Bryce" }, "roles": [ "supplier" ] }, { "id": "org-32", "name": "Dundee City Council", "address": { "streetAddress": "Dundee House", "locality": "Dundee", "postalCode": "DD1 1QE" }, "contactPoint": { "name": "Corporate Procurement", "email": "trina.forbes@dundeecity.gov.uk", "telephone": "+44 1382433401", "url": "www.dundeecity.gov.uk" }, "roles": [ "buyer" ] }, { "id": "org-33", "name": "Helpthemove Ltd", "address": { "streetAddress": "5 Parsonage,", "locality": "Manchester", "postalCode": "M3 2HS" }, "contactPoint": { "name": "Gerry Black" }, "roles": [ "supplier" ] }, { "id": "org-34", "name": "Scottish Government- SASA", "address": { "streetAddress": "1 Roddinglaw Road", "locality": "Edinbugh", "postalCode": "EH12 9FJ" }, "contactPoint": { "name": "Purchasing", "email": "mark.frater@sasa.gov.scot", "telephone": "01312448890", "url": "http://www.scotland.gov.uk" }, "roles": [ "buyer" ] }, { "id": "org-35", "name": "George Brown & Sons Engineers (Leith) Ltd.", "address": { "streetAddress": "5-6 Shore", "locality": "Edinburgh", "postalCode": "EH6 6QS" }, "contactPoint": { "name": "Anonymised for GDPR Anonymised for GDPR" }, "roles": [ "supplier" ] }, { "id": "org-36", "name": "Scottish Government - SASA", "address": { "streetAddress": "1 Roddinglaw Road", "locality": "Edinbugh", "postalCode": "EH12 9FJ" }, "contactPoint": { "name": "Purchasing", "email": "mark.frater@sasa.gov.scot", "telephone": "01312448890", "url": "http://www.scotland.gov.uk" }, "roles": [ "buyer" ] }, { "id": "org-37", "name": "VWR International Ltd", "address": { "streetAddress": "Hunter Boulevard", "locality": "Lutterworth", "postalCode": "LE17 4XN" }, "contactPoint": { "name": "Tracy Davies" }, "roles": [ "supplier" ] }, { "id": "org-38", "name": "WSP", "address": { "streetAddress": "7 Lochside View", "locality": "Edinburgh", "postalCode": "EH12 9DH" }, "contactPoint": { "name": "Zara Crookes" }, "roles": [ "supplier" ] }, { "id": "org-39", "name": "Stantec UK Limited", "address": { "streetAddress": "Fifth Floor, Lomond House", "locality": "Glasgow", "postalCode": "G2 1DY" }, "contactPoint": { "name": "Emma Jopling *MAIN ACCOUNT*" }, "roles": [ "supplier" ] }, { "id": "org-40", "name": "Galliford Try Construction Ltd t/a Morrison Construction North East", "address": { "streetAddress": "Morrison House, Kingseat Business Park,", "locality": "Aberdeenshire", "postalCode": "AB21 0AZ" }, "contactPoint": { "name": "Mhairi Hardie" }, "roles": [ "supplier" ] }, { "id": "org-41", "name": "Specialist Computer Centres", "address": { "streetAddress": "James House, Warwick Road, Tyseley", "locality": "West Midlands", "postalCode": "B11 2LE" }, "contactPoint": { "name": "Framework Sales" }, "roles": [ "supplier" ] }, { "id": "org-42", "name": "8x8 UK (t/a 8x8)", "address": { "streetAddress": "Oxford House, Bell Business Park,", "locality": "Aylesbury", "postalCode": "HP19 8JR" }, "contactPoint": { "name": "Helena Ostlin" }, "roles": [ "supplier" ] } ], "buyer": { "name": "Dundee City Council", "id": "org-32" }, "tender": { "id": "tender-843806", "title": "Award of Mini Competition under CCS Framework Agreement RM6116 - for a Unified Communications Con...", "description": "Mini Competition under Crown Commercial Service Framework Agreement RM6116 - Network Services 3 relating to the purchase of a Unified Communications, Contact Centre and Customer Experience Platform , calling off from Lots 4b Digital Communication Services (Unified Communications and Lot 4c (Contact Centre Solutions).Dundee City Council intends to award a single Call-Off Contract for Lot 4b (Unified Communications) AND Lot 4c (Contact Centre Solutions). Bidders must be able to demonstrate that they can deliver an integrated solution covering the requirements of both lots, either as the prime contractor or via a defined consortium/subcontractor model. Please note, Bidders MUST be on both Lots 4b and 4c to be eligible to submit a bid for the mini competition. This is one of the pass/fail requirements within the documentation.Dundee City Council have developed a digital strategy to maximise the potential of digital technologies and improve outcomes and services for all our citizens and employees, in a way which supports the delivery of the Council's priorities and to design a modern digital Council.A key project on this journey is the adoption of a new cloud-based, omni-channel customer experience platform that will drive innovation and transformation of Council services.The Council's current telephony and contact centre system is a legacy on-premise system. The contract for licensing and maintenance of this system expires at the end of September 2026. Rather than make significant investment in this platform the Council are taking the opportunity to procure a modern, cloud-based platform, which can easily integrate with other Council systems and provide an enhanced customer experience that will be suitable for current and future digital services.The solution must be capable of supporting current desk-based telephony, voicemail, call recording, advanced call routing and voice channel contact centre requirements. It should also include the capability for AI driven chatbots, webchat, automation, real-time insights and within a single platform support multiple channels of customer engagement such as email, SMS, conversational AI and Social Media.Please see attached documentation for more information.", "mainProcurementCategory": "services", "additionalClassifications": [ { "id": "64214200", "description": "Telephone switchboard services", "scheme": "CPV" }, { "id": "64214400", "description": "Communication land-line rental", "scheme": "CPV" }, { "id": "64227000", "description": "Integrated telecommunications services", "scheme": "CPV" }, { "id": "72000000", "description": "IT services: consulting, software development, Internet and support", "scheme": "CPV" }, { "id": "72200000", "description": "Software programming and consultancy services", "scheme": "CPV" }, { "id": "72263000", "description": "Software implementation services", "scheme": "CPV" }, { "id": "72267000", "description": "Software maintenance and repair services", "scheme": "CPV" } ] }, "awards": [ { "id": "awd-1", "value": { "amount": 1530421.5, "currency": "GBP" }, "suppliers": [ { "id": "org-42", "name": "8x8 UK (t/a 8x8)" } ], "items": [ { "id": "awditem-1", "description": "Mini Competition under Crown Commercial Service Framework Agreement RM6116 - Network Services 3 relating to the purchase of a Unified Communications, Contact Centre and Customer Experience Platform , calling off from Lots 4b Digital Communication Services (Unified Communications and Lot 4c (Contact Centre Solutions).Dundee City Council intends to award a single Call-Off Contract for Lot 4b (Unified Communications) AND Lot 4c (Contact Centre Solutions). Bidders must be able to demonstrate that they can deliver an integrated solution covering the requirements of both lots, either as the prime contractor or via a defined consortium/subcontractor model. Please note, Bidders MUST be on both Lots 4b and 4c to be eligible to submit a bid for the mini competition. This is one of the pass/fail requirements within the documentation.Dundee City Council have developed a digital strategy to maximise the potential of digital technologies and improve outcomes and services for all our citizens and employees, in a way which supports the delivery of the Council's priorities and to design a modern digital Council.A key project on this journey is the adoption of a new cloud-based, omni-channel customer experience platform that will drive innovation and transformation of Council services.The Council's current telephony and contact centre system is a legacy on-premise system. The contract for licensing and maintenance of this system expires at the end of September 2026. Rather than make significant investment in this platform the Council are taking the opportunity to procure a modern, cloud-based platform, which can easily integrate with other Council systems and provide an enhanced customer experience that will be suitable for current and future digital services.The solution must be capable of supporting current desk-based telephony, voicemail, call recording, advanced call routing and voice channel contact centre requirements. It should also include the capability for AI driven chatbots, webchat, automation, real-time insights and within a single platform support multiple channels of customer engagement such as email, SMS, conversational AI and Social Media.Please see attached documentation for more information." } ] } ], "contracts": [ { "id": "awd-1", "awardID": "awd-1", "status": "active" } ], "bids": { "statistics": [ { "id": "1", "measure": "bids", "value": 8 } ] } }