---
title: "Telephony with integrated Contact Centre capabilities"
ocid: "ocds-r6ebe6-0000819037"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000819037"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000819037.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000819037.json"
source: "Public Contracts Scotland"
current_stage: "Tender"
buyer: "CUNNINGHAME HOUSING ASSOCIATION LTD"
published: "2025-12-19"
---

# Telephony with integrated Contact Centre capabilities

Buyer: CUNNINGHAME HOUSING ASSOCIATION LTD  
Current stage: Tender  
OCID: ocds-r6ebe6-0000819037

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000819037.json)

## Summary

See notice for full details.

## Notice

Replacement Telephony system including contact centre capabilities.

### Lot Information

Lot 1

The scope of this tender includes: Replacement of the existing Mitel telephony and contact centre systems. Migration to a fully cloud-based telephony platform. Provision of call recording, call reporting, and basic call centre functionality for all 150 users. Integration with business systems Rubixx Housing Management System & Microsoft). Support for multisite operations. Ongoing support, maintenance, and business continuity services. A hosted platform geographically located to comply with GDPR regulations. Please refer to the full requirements on the Invitation to Tender document attached as an additional document.

Options: Options for one-off costs for handsets (deskphones), headsets if required in year 1 to be shared.

Renewal: Ongoing provision after initial 5 year term to be negotiated.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC546129 |
| Notice type | OJEU - F2 - Contract Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Dec 2025 |
| Submission deadline | 20 Jan 2026 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | £100,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CUNNINGHAME HOUSING ASSOCIATION LTD |
| Locality | ARDROSSAN |
| Post town | Kilmarnock |
| Postcode | KA22 8DA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM9 Southern Scotland |
| ITL 3 | TLM93 North Ayrshire and East Ayrshire |
| Local authority | North Ayrshire |
| Electoral ward | Ardrossan |
| Westminster constituency | North Ayrshire and Arran |
| Delivery location | TLM93 North Ayrshire and East Ayrshire |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 19 Dec 2025 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC546129

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC546129
  Telephony with integrated Contact Centre capabilities - Replacement Telephony system including contact centre capabilities.

## Notice URLs

- http://
- http://www.cunninghame-housing.org/
- http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=819037
- http://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000819037
- https://www.publiccontractsscotland.gov.uk/
- https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=819037

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000819037. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000819037.json.