---
title: "SAP 3rd Party Support Service"
ocid: "ocds-r6ebe6-0000819351"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000819351"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000819351.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000819351.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "GLASGOW CITY COUNCIL"
published: "2025-12-23"
---

# SAP 3rd Party Support Service

Buyer: GLASGOW CITY COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000819351

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000819351)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000819351.json)

## Summary

See notice for full details.

## Notice

The council requires the provision of an SAP 3rd Party Support provider (SAP3PSP) to work alongside CGI for the delivery of the overall SAP support requirements. Whilst CGI provide the main support to SAP, the SAP3PSP will provide additional support around covering bug and error reporting, as well as remediation, system configuration, integration and interoperability support, infrastructure support, security hardening, posture and any customisations required. Where CGI is unable to remediate identified issues or deliver the required updates/functional changes, they will escalate the matter to SAP Customer Specific Support (CCS) for resolution. Where the issue is not covered by SAP CCS , CGI will engage SAP3PSP to resolve it. In addition, SAP3PSP will deliver all regulatory and functional compliance updates for the duration of the contract

### Lot Information

Lot 1

Direct Award - G-Cloud 14 Framework Longlist generated 21 service offerings. The evaluation panel carried out a desktop exercise evaluating each supplier's service offering against scope. Justifications were provided for either shortlisting or excluding suppliers offering based on their alignment with the requirements. This review identified two suppliers whose offerings aligned with the defined requirements. The two shortlisted suppliers were contacted via email to confirm their resource capacity and ability to deliver the required services within the specified timescales. Clarification documents were issued to both suppliers, aligned with the previously defined scope. Suppliers were asked to identify specific elements within their published service offerings that correspond to GCC's requirements.

### Procurement Information

Suitable Framework agreement available

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC546296 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Dec 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 6 Oct 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £829,607 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GLASGOW CITY COUNCIL |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 1DU |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North East |
| Delivery location | TLM82 Glasgow City |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SUPPORT REVOLUTION |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 23 Dec 2025 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC546296

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC546296
  SAP 3rd Party Support Service - The council requires the provision of an SAP 3rd Party Support provider (SAP3PSP) to work alongside CGI for the delivery of the overall SAP support requirements. Whilst CGI provide the main support to SAP, the SAP3PSP will provide additional support around covering bug and error reporting, as well as remediation, system configuration, integration and interoperability support, infrastructure support, security hardening, posture and any customisations required. Where CGI is unable to remediate identified issues or deliver the required updates/functional changes, they will escalate the matter to SAP Customer Specific Support (CCS) for resolution. Where the issue is not covered by SAP CCS , CGI will engage SAP3PSP to resolve it. In addition, SAP3PSP will deliver all regulatory and functional compliance updates for the duration of the contract

## Notice URLs

- http://
- http://www.glasgow.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000819351

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000819351. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000819351.json.