---
title: "Aberdeenshire Information and Advice Services"
ocid: "ocds-r6ebe6-0000821183"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000821183"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000821183.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000821183.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "ABERDEENSHIRE COUNCIL"
published: "2026-04-29"
---

# Aberdeenshire Information and Advice Services

Buyer: ABERDEENSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000821183

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## Summary

The Aberdeenshire Council has recently completed the public procurement process for the Aberdeenshire Information and Advice Services contract. This procurement falls within the industry category of general public services, with a focus on debt and money advice, welfare rights, and income maximisation. Services are expected to facilitate timely, accurate, and impartial advice to all residents across Aberdeenshire. The process was executed using an open procedure and covered several areas including Banff and Buchan, Buchan, Formartine, Garioch, Kincardine and Mearns, and Marr. The contracts, valued at £780,000 in total, were signed on 1st April 2026, with the award stage concluded on 29th April 2026.

This tender offers substantial business growth opportunities for organisations specialising in advisory services, particularly those adept in social welfare and financial advice. Enterprises equipped to deliver robust outreach programs and employ innovative service delivery methods, such as telephone and digital platforms, would find this contract particularly beneficial. Businesses with expertise in volunteer training and support, consistent responsible advice, and those capable of strengthening community partnerships to address poverty and inequality are ideal candidates. The procurement process emphasised the importance of meeting Scottish Government performance management standards and accreditation schemes, presenting a distinct advantage for organisations committed to quality assurance and service delivery excellence.

## Notice

To provide Information & Advice services that are timely, accurate, impartial, free and a confidential advice service open to all residents across Aberdeenshire which will primarily focus on advice relating to money issues, welfare benefits , income maximisation and housing. The provider shall provide Type I, Type II and Type III services to residents in Aberdeenshire (as defined by the Scottish National Standards for Information and Advice Providers Quality Assurance Framework (SNSIAP) 2009) and ensure compliance with relevant accreditation schemes as administered and introduced by the Scottish Legal Aid Board (SLAB).

### Lot Information

Buchan Area

To provide Type I, II and III level information & Advice to be provided to the residents within the Banff and Buchan area providing them with a modernised service delivery model that shall: Provide impartial high-quality confidential advice on a variety of issues including benefits, and housing for free to users' Use a variety of service delivery methods including telephone services and digital platforms. Provide Specialist money advice and benefit advice including budgeting, income maximisation. Provide Outreach advice sessions including home visits to housebound residents, giving priority to those living in remote and rural areas. Provide Recruitment, training and support of volunteers. Provide accurate and consistent responsible advice in a manner that is cost effective, flexible, accountable and accessible. Support the Tackling Poverty & Inequalities strategic partnership to the reduction of Child Poverty within Aberdeenshire, through supplying data of services delivered to families, Deliver locally, demonstrating effective links through using the place plans to strengthen partnership working at an area level. Deliver quality standards set out in the "Scottish National Standards for Information and Advice Providers: A Quality Assurance Framework 2009" at appropriate levels. Deliver the expectations of the Scottish Government's Common Advice Performance Management Framework (CAPMF)

Renewal: Subject to budget being available and performance measures having been met an extension period is available of 12 months and then a further 12 months after a review of the service has taken place.

Formartine Area

To provide Type I, II and III level information & Advice to be provided to the residents within the Banff and Buchan area providing them with a modernised service delivery model that shall: Provide impartial high-quality confidential advice on a variety of issues including benefits, and housing for free to users' Use a variety of service delivery methods including telephone services and digital platforms. Provide Specialist money advice and benefit advice including budgeting, income maximisation. Provide Outreach advice sessions including home visits to housebound residents, giving priority to those living in remote and rural areas. Provide Recruitment, training and support of volunteers. Provide accurate and consistent responsible advice in a manner that is cost effective, flexible, accountable and accessible. Support the Tackling Poverty & Inequalities strategic partnership to the reduction of Child Poverty within Aberdeenshire, through supplying data of services delivered to families, Deliver locally, demonstrating effective links through using the place plans to strengthen partnership working at an area level. Deliver quality standards set out in the "Scottish National Standards for Information and Advice Providers: A Quality Assurance Framework 2009" at appropriate levels. Deliver the expectations of the Scottish Government's Common Advice Performance Management Framework (CAPMF)

Renewal: Subject to budget being available and performance measures having been met an extension period is available of 12 months and then a further 12 months after a review of the service has taken place.

Garioch Area

To provide Type I, II and III level information & Advice to be provided to the residents within the Banff and Buchan area providing them with a modernised service delivery model that shall: Provide impartial high-quality confidential advice on a variety of issues including benefits, and housing for free to users' Use a variety of service delivery methods including telephone services and digital platforms. Provide Specialist money advice and benefit advice including budgeting, income maximisation. Provide Outreach advice sessions including home visits to housebound residents, giving priority to those living in remote and rural areas. Provide Recruitment, training and support of volunteers. Provide accurate and consistent responsible advice in a manner that is cost effective, flexible, accountable and accessible. Support the Tackling Poverty & Inequalities strategic partnership to the reduction of Child Poverty within Aberdeenshire, through supplying data of services delivered to families, Deliver locally, demonstrating effective links through using the place plans to strengthen partnership working at an area level. Deliver quality standards set out in the "Scottish National Standards for Information and Advice Providers: A Quality Assurance Framework 2009" at appropriate levels. Deliver the expectations of the Scottish Government's Common Advice Performance Management Framework (CAPMF)

Renewal: Subject to budget being available and performance measures having been met an extension period is available of 12 months and then a further 12 months after a review of the service has taken place.

Kincardine and Mearns Area

To provide Type I, II and III level information & Advice to be provided to the residents within the Banff and Buchan area providing them with a modernised service delivery model that shall: Provide impartial high-quality confidential advice on a variety of issues including benefits, and housing for free to users' Use a variety of service delivery methods including telephone services and digital platforms. Provide Specialist money advice and benefit advice including budgeting, income maximisation. Provide Outreach advice sessions including home visits to housebound residents, giving priority to those living in remote and rural areas. Provide Recruitment, training and support of volunteers. Provide accurate and consistent responsible advice in a manner that is cost effective, flexible, accountable and accessible. Support the Tackling Poverty & Inequalities strategic partnership to the reduction of Child Poverty within Aberdeenshire, through supplying data of services delivered to families, Deliver locally, demonstrating effective links through using the place plans to strengthen partnership working at an area level. Deliver quality standards set out in the "Scottish National Standards for Information and Advice Providers: A Quality Assurance Framework 2009" at appropriate levels. Deliver the expectations of the Scottish Government's Common Advice Performance Management Framework (CAPMF)

Renewal: Subject to budget being available and performance measures having been met an extension period is available of 12 months and then a further 12 months after a review of the service has taken place.

Banff & Buchan Area

To provide Type I, II and III level information & Advice to be provided to the residents within the Banff and Buchan area providing them with a modernised service delivery model that shall: Provide impartial high-quality confidential advice on a variety of issues including benefits, and housing for free to users' Use a variety of service delivery methods including telephone services and digital platforms. Provide Specialist money advice and benefit advice including budgeting, income maximisation. Provide Outreach advice sessions including home visits to housebound residents, giving priority to those living in remote and rural areas. Provide Recruitment, training and support of volunteers. Provide accurate and consistent responsible advice in a manner that is cost effective, flexible, accountable and accessible. Support the Tackling Poverty & Inequalities strategic partnership to the reduction of Child Poverty within Aberdeenshire, through supplying data of services delivered to families, Deliver locally, demonstrating effective links through using the place plans to strengthen partnership working at an area level. Deliver quality standards set out in the "Scottish National Standards for Information and Advice Providers: A Quality Assurance Framework 2009" at appropriate levels. Deliver the expectations of the Scottish Government's Common Advice Performance Management Framework (CAPMF)

Renewal: Subject to budget being available and performance measures having been met an extension period is available of 12 months and then a further 12 months after a review of the service has taken place.

Marr Area

To provide Type I, II and III level information & Advice to be provided to the residents within the Banff and Buchan area providing them with a modernised service delivery model that shall: Provide impartial high-quality confidential advice on a variety of issues including benefits, and housing for free to users' Use a variety of service delivery methods including telephone services and digital platforms. Provide Specialist money advice and benefit advice including budgeting, income maximisation. Provide Outreach advice sessions including home visits to housebound residents, giving priority to those living in remote and rural areas. Provide Recruitment, training and support of volunteers. Provide accurate and consistent responsible advice in a manner that is cost effective, flexible, accountable and accessible. Support the Tackling Poverty & Inequalities strategic partnership to the reduction of Child Poverty within Aberdeenshire, through supplying data of services delivered to families, Deliver locally, demonstrating effective links through using the place plans to strengthen partnership working at an area level. Deliver quality standards set out in the "Scottish National Standards for Information and Advice Providers: A Quality Assurance Framework 2009" at appropriate levels. Deliver the expectations of the Scottish Government's Common Advice Performance Management Framework (CAPMF)

Renewal: Subject to budget being available and performance measures having been met an extension period is available of 12 months and then a further 12 months after a review of the service has taken place.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR554834 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Apr 2026 |
| Submission deadline | 13 Feb 2026 |
| Future notice date | Not specified |
| Award date | 1 Apr 2026 |
| Contract period | 1 Apr 2026 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £780,000 |
| Lots value | £780,000 |
| Awards value | Not specified |
| Contracts value | £130,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ABERDEENSHIRE COUNCIL |
| Locality | ABERDEEN |
| Post town | Aberdeen |
| Postcode | AB16 5GB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM5 North Eastern Scotland |
| ITL 3 | TLM50 Aberdeen City and Aberdeenshire |
| Local authority | Aberdeen City |
| Electoral ward | Midstocket/Rosemount |
| Westminster constituency | Aberdeen North |
| Delivery location | TLM50 Aberdeen City and Aberdeenshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KINCARDINE AND MEARNS CITIZENS ADVICE BUREAU |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85311100 - Welfare services for the elderly
- 85311200 - Welfare services for the handicapped
- 85311300 - Welfare services for children and young people

## Release History

- 29 Apr 2026 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR554834
- 23 Jan 2026 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN547949

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN547949&idx=1
  23rd January 2026 - Award Questionnaire Information & Advice
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN547949&idx=2
  23rd January 2026 - Terms & Conditions
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN547949&idx=3
  23rd January 2026 - TUPE Information
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN547949&idx=4
  23rd January 2026 - Supplier Questionnaire
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN547949&idx=5
  23rd January 2026 - Variants
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN547949&idx=6
  23rd January 2026 - Certificates & Declarations
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN547949&idx=7
  23rd January 2026 - Pricing Schedule
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN547949&idx=8
  23rd January 2026 - Contract Management Plan
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN547949&idx=9
  23rd January 2026 - Supplier Participation Agreement
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN547949&idx=10
  23rd January 2026 - Invitation to Tender Information & Advice
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN547949
  Aberdeenshire Information and Advice Services - To provide Information & Advice services that are timely, accurate, impartial, free and a confidential advice service open to all residents across Aberdeenshire which will primarily focus on advice relating to money issues, welfare benefits , income maximisation and housing. The provider shall provide Type I, Type II and Type III services to residents in Aberdeenshire (as defined by the Scottish National Standards for Information and Advice Providers Quality Assurance Framework (SNSIAP) 2009) and ensure compliance with relevant accreditation schemes as administered and introduced by the Scottish Legal Aid Board (SLAB).
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR554834
  Aberdeenshire Information and Advice Services - To provide Information & Advice services that are timely, accurate, impartial, free and a confidential advice service open to all residents across Aberdeenshire which will primarily focus on advice relating to money issues, welfare benefits , income maximisation and housing. The provider shall provide Type I, Type II and Type III services to residents in Aberdeenshire (as defined by the Scottish National Standards for Information and Advice Providers Quality Assurance Framework (SNSIAP) 2009) and ensure compliance with relevant accreditation schemes as administered and introduced by the Scottish Legal Aid Board (SLAB).

## Notice URLs

- http://
- http://www.aberdeenshire.gov.uk
- http://www.publiccontractsscotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000821183
- https://www.publictendersscotland.publiccontractsscotland.gov.uk/esop/pts-host/public/pts/web/supplier_help_files.html

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000821183. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000821183.json.