---
title: "Award of Customer Relationship Management Solution"
ocid: "ocds-r6ebe6-0000821858"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000821858"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000821858.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000821858.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "ABERDEENSHIRE COUNCIL"
published: "2026-01-28"
---

# Award of Customer Relationship Management Solution

Buyer: ABERDEENSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000821858

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000821858)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000821858.json)

## Summary

Aberdeenshire Council has completed a procurement process for the "Award of Customer Relationship Management Solution" aimed at developing a new corporate CRM solution to replace the expiring system. The procurement falls under the services category, specifically aligned with Housing and Community Amenities as well as General Public Services, and is located in the UKM50 region. It employed a limited procurement method, specifically a direct award under the Crown Commercial Services framework Technology Products & Associated Services 2, Lot 3 Software. The contract was signed on 27th January 2026, with a total contract value of £747,340. The procurement has reached the award stage, with the completion status achieved on 28th January 2026. The supplier awarded the contract is Softcat Plc.

This tender offers substantial business growth opportunities, particularly for entities specialising in providing CRM solutions with the capacity for direct award processes. Large businesses, especially those with expertise in software development within public sector frameworks, are well-suited to compete in similar procurement procedures. The procurement method chosen allows businesses adept in navigating framework agreements to secure projects with significant value, exemplified by the secured contract amount of £747,340. Companies that can offer a seamless transition solution for public administration CRM systems will find such opportunities advantageous for expanding their market presence within local government technological procurement.

## Notice

This procurement relates to the provision of a corporate CRM solution to replace the current solution that is due to expire this year.

### Lot Information

Lot 1

The Council carried out a direct award under the Crown Commercial Services framework Technology Products & Associated Services 2, Lot 3 Software

### Procurement Information

This is a compliant direct award under Crown Commercial services framework Technology Products & Associated Services 2, Lot 3 Software

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN548209 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Jan 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 27 Jan 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £747,340 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ABERDEENSHIRE COUNCIL |
| Locality | ABERDEEN |
| Post town | Aberdeen |
| Postcode | AB16 5GB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM5 North Eastern Scotland |
| ITL 3 | TLM50 Aberdeen City and Aberdeenshire |
| Local authority | Aberdeen City |
| Electoral ward | Midstocket/Rosemount |
| Westminster constituency | Aberdeen North |
| Delivery location | TLM50 Aberdeen City and Aberdeenshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 48445000 - Customer Relation Management software package
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 28 Jan 2026 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN548209

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN548209
  Award of Customer Relationship Management Solution - This procurement relates to the provision of a corporate CRM solution to replace the current solution that is due to expire this year.

## Notice URLs

- http://
- http://www.aberdeenshire.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000821858

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000821858. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000821858.json.