--- title: "Managed IT & Telephony services, including support and maintenance" ocid: "ocds-r6ebe6-0000822422" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000822422" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000822422.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000822422.json" source: "Public Contracts Scotland" current_stage: "Tender" buyer: "ATRIUM HOMES" published: "2026-02-16" --- # Managed IT & Telephony services, including support and maintenance Buyer: ATRIUM HOMES Current stage: Tender OCID: ocds-r6ebe6-0000822422 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000822422) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000822422.json) ## Summary Atrium Homes is inviting bids for a contract to provide Managed IT and Telephony services, focused on support and maintenance. This procurement initiative is specifically targeting the housing and community amenities sector. The services will be delivered in Kilmarnock, Scotland, specifically at Atrium House, Central Avenue, Shortlees. The procurement follows a restricted procedure with electronic submissions accepted until 18 March 2026. This tender represents a key opportunity currently active at the "tender" stage, and the anticipated contract is to commence on 1 July 2026, running through 30 June 2029, with potential extensions. The procurement category is services, under ID 72222300 for IT services. This tender represents a significant opportunity for businesses specializing in managed IT services, particularly those with expertise in cloud transitions using Microsoft 365, security governance, and service strategy. Firms that have experience in housing or regulated sectors will find this tender particularly relevant, given the rigorous selection criteria such as demonstrated competence with Microsoft 365 and Azure, experience with Cyber Essentials Plus compliance, and managed firewall and connectivity services. Atrium Homes plans to appoint a Managed Service Provider capable of delivering end-to-end managed services, including ongoing strategic service improvements and compliance readiness. With a contract value anticipated at GBP 200,000, interested bidders must also meet minimum economic criteria, including a yearly turnover of GBP 400,000 and possess required insurances. Bidders should prepare by showcasing their ability to deliver transformation alongside business-as-usual services without disruption. ## Notice Atrium Homes seeks a Managed Service Provider (MSP) to assume and continue all current managed services, accelerate adoption of Microsoft 365, transition remaining on-premises services to cloud, and deliver an ongoing, proactive and strategic service (security, governance, roadmap, and value assurance). ### Lot Information Lot 1 Atrium Homes intends to appoint a suitably qualified Managed Service Provider (MSP) to deliver end-to-end managed IT services. The appointed MSP will (a) assume and continue all current managed services across end-user, server, network, security, voice and connectivity; (b) lead the adoption of Microsoft 365 and modern endpoint management; (c) migrate remaining on-premises services to cloud services (Microsoft 365/Azure/SaaS) including structured decommissioning; and (d) provide a proactive strategic service encompassing cyber security alignment, compliance readiness (including Cyber Essentials/Plus), service governance, and continuous improvement. Current estate/services to be continued: Direct End User support & operations: Business-hours service desk (08:00-18:00 Mon-Fri incl. Bank Holidays), SLA-backed, unlimited remote/on-site escalation, ticketing, device/OS support, network monitoring and reporting, server/desktop patching and upgrades (including Azure workloads), software/hardware procurement assistance, DNS management, MDM via Microsoft Intune, Zero Trust & Conditional Access via Entra/Intune/M365 Business Premium, Microsoft 365 tenant and licence management, vulnerability scanning & remediation, Cyber Essentials/Plus preparation, user/management training, simulated phishing, dark web scans, and quarterly technology business reviews. Security & tooling bundle: Server backup & DR, EDR/next-gen anti-malware, DNS filtering, RMM/patching/auditing agent, SaaS backup for M365 (Exchange, SharePoint, Teams), third-party patching (e.g., Adobe/Sage), and an application allow-listing control. Connectivity / telephony / edge: Management of Business FTTP 1G/115 and FTTP 550/75 circuits; SonicWALL Firewall-as-a-Service (TZ570) under contract to April 2028; Ubiquiti U6-Pro managed Wi-Fi (x3 APs); VoIP Horizon user subscriptions (x30); Horizon Webex softphone subscriptions (x25); Mobile Business Extra +4GB (x10); and Azure DR/BC (standby images) environment. Additional outcomes sought: Microsoft 365 adoption across collaboration, security and management (Exchange Online, SharePoint Online/OneDrive for Business, Teams incl. telephony integration options, Intune modern management, Entra ID security baselines, data classification/DLP and retention). Cloud migration & on-prem decommissioning, including discovery, dependency mapping, migration execution (files, apps, identity, policies), validation and controlled switch-off. Proactive strategy & governance: Quarterly (minimum) executive reviews with roadmap; continuous security posture improvement; budget & licence optimisation; risk management and compliance readiness (CE/CE+), and measurable service improvement plans. Contract type/term: Multi-year managed service with transition-in, steady-state, and optional transformation work-packages (migration/adoption), with exit assistance at end of term. Supplier qualifications: Demonstrable Microsoft 365 and Azure competence; experience with housing or regulated sectors, CE/CE+ readiness, and managed firewall/voice/connectivity; capacity to deliver both BAU and transformation without service disruption. Options: We may ask the selected supplier to provide replacement Hardware when the existing kit becomes end of life - this could include (but limited to) PCs, Mobile Devices, Tablets, Networking Hardware, Security, and a replacement telephony solution. Renewal: Contract will be awarded for an initial period of 3 years. Further 12 months extensions may be agreed, subject to performance and up to a maximum of 7 years in total. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB549631 | | Notice type | OJEU - F2 - Contract Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Restricted procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 16 Feb 2026 | | Submission deadline | 18 Mar 2026 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Jul 2026 - 30 Jun 2029 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £200,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ATRIUM HOMES | | Locality | KILMARNOCK | | Post town | Kilmarnock | | Postcode | KA1 4PS | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM9 Southern Scotland | | ITL 3 | TLM93 North Ayrshire and East Ayrshire | | Local authority | East Ayrshire | | Electoral ward | Kilmarnock South | | Westminster constituency | Kilmarnock and Loudoun | | Delivery location | TLM93 North Ayrshire and East Ayrshire | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72222300 - Information technology services ## Release History - 16 Feb 2026 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB549631 ## Documents - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB549631 Managed IT & Telephony services, including support and maintenance - Atrium Homes seeks a Managed Service Provider (MSP) to assume and continue all current managed services, accelerate adoption of Microsoft 365, transition remaining on-premises services to cloud, and deliver an ongoing, proactive and strategic service (security, governance, roadmap, and value assurance). ## Notice URLs - http:// - http://www.atrium-homes.co.uk - http://www.publiccontractsscotland.gov.uk - http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=822422 - http://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000822422 - https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=822422 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000822422. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000822422.json.