---
title: "Ongoing Support and Maintenance of Eclipse Case Management Software"
ocid: "ocds-r6ebe6-0000822597"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000822597"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000822597.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000822597.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "NORTH AYRSHIRE COUNCIL"
published: "2026-02-27"
---

# Ongoing Support and Maintenance of Eclipse Case Management Software

Buyer: NORTH AYRSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000822597

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000822597.json)

## Summary

North Ayrshire Council has successfully awarded a contract for the ongoing support and maintenance of the Eclipse Case Management Software, focusing on ensuring service continuity within the Health and Social Care Partnership (HSCP). The council, located in Irvine, Scotland, initiated this procurement process through the G‑Cloud 14 Framework Agreement, opting for a limited procurement method to safeguard existing investments. This contract, signed on 16th December 2025, falls under the services category and highlights the importance of maintaining the software without disruption. The procurement is in the award stage, involving the selected supplier, OLM Systems, known for its expertise in cloud-based service provision.

This tender presents an opportunity for businesses that specialise in cloud-based systems and software support services, as it leverages ongoing upgrades and maintenance inherent to the SaaS model. Although the process involved specific prerequisites for compatibility and service continuity, it demonstrates the potential for businesses that can provide tailored solutions efficiently within pre-tendered framework agreements. Companies with expertise in cloud maintenance, particularly those that can deliver high service levels and maintain compliance, are well-suited to participate in similar future tenders issued by local authorities such as North Ayrshire Council.

## Notice

NAC are seeking continuity of the Eclipse system to ensure no disruption to the case management system currently in place for HSCP.

### Lot Information

Lot 1

In the case of compatibility, compliance and continuity, NAC now require the ongoing support and maintenance of the system which is currently hosted on the Google Cloud Platform and maintained through ITIL-aligned service levels. OLM Systems own the Eclipse software and this can only be maintained by them.. OLM Systems Limited were appointed under the current G-Cloud 14 framework to maximise return on existing investment, maintain service continuity and compliance, avoid unnecessary procurement and transition costs, and leverage ongoing upgrades and support embedded in the SaaS model. Upon investigating the framework, there was only one provider for this service.

### Procurement Information

The award of this contract without prior publication of a call for competition was made through the Crown Commercial Services G-Cloud 14 Framework Agreement. G-Cloud 14 is a legally compliant, pre-tendered framework agreement that permits Scottish public bodies to procure cloud-based services, including support and ongoing maintenance of existing systems. The contract being awarded relates to the ongoing maintenance and support of an existing system already deployed within the organisation.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB550607 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Feb 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 16 Dec 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £867,306 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH AYRSHIRE COUNCIL |
| Locality | IRVINE |
| Post town | Kilmarnock |
| Postcode | KA12 8EE |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM9 Southern Scotland |
| ITL 3 | TLM93 North Ayrshire and East Ayrshire |
| Local authority | North Ayrshire |
| Electoral ward | Irvine South |
| Westminster constituency | Central Ayrshire |
| Delivery location | TLM93 North Ayrshire and East Ayrshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OLM SYSTEMS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72267100 - Maintenance of information technology software

## Release History

- 27 Feb 2026 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB550607

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB550607
  Ongoing Support and Maintenance of Eclipse Case Management Software - NAC are seeking continuity of the Eclipse system to ensure no disruption to the case management system currently in place for HSCP.

## Notice URLs

- http://
- http://www.north-ayrshire.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000822597

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000822597. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000822597.json.