---
title: "Customer Engagement Platform Solution"
ocid: "ocds-r6ebe6-0000823509"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000823509"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000823509.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000823509.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "STIRLING COUNCIL"
published: "2026-02-19"
---

# Customer Engagement Platform Solution

Buyer: STIRLING COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000823509

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000823509)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000823509.json)

## Summary

This procurement process, led by Stirling Council, involves the procurement and implementation of a Customer Engagement Platform Solution. The industry category is General Public Services, and the procurement was carried out through an open procedure. The contract, awarded to Netcall Technology Limited, pertains to goods, specifically the delivery and deployment of technology solutions within Stirling, UKM77. The procurement process is currently at the award stage, with the contract signed on 22 January 2026. The total value of the contract is £437,229, signalling a significant investment in enhancing customer engagement capabilities.

The tender represents substantial opportunities for business growth, particularly for companies specialising in technology solutions and customer engagement platforms. Larger technology firms that can offer comprehensive platform solutions are well-positioned to compete in similar future opportunities. While the contract was ultimately awarded to Netcall Technology Limited, the open procurement method encourages competition and provides a platform for businesses to showcase their offerings in public service sectors. Companies aiming to expand their footprint in local authority contracts will find potential in such tenders, benefiting from projects like this that seek to innovate public service delivery through enhanced digital solutions.

## Notice

This procurement is concerned with the procurement and implementation of a Customer Engagement Platform.

### Lot Information

Lot 1

This procurement is concerned with the procurement and implementation of a Customer Engagement Platform.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB549975 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Feb 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 22 Jan 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £437,229 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STIRLING COUNCIL |
| Locality | STIRLING |
| Post town | Falkirk and Stirling |
| Postcode | FK7 7QA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM0 Eastern Scotland |
| ITL 3 | TLM02 Perth and Kinross, and Stirling |
| Local authority | Stirling |
| Electoral ward | Stirling East |
| Westminster constituency | Stirling and Strathallan |
| Delivery location | TLM77 Perth and Kinross, and Stirling |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TECHNOLOGY |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 19 Feb 2026 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB549975

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB549975
  Customer Engagement Platform Solution - This procurement is concerned with the procurement and implementation of a Customer Engagement Platform.

## Notice URLs

- http://
- http://www.stirling.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000823509

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000823509. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000823509.json.